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Ahmad Dasugi, Sales Manager

Ahmad Dasugi

Sales Manager·Park inn by Radisson

Saudi Arabia

Master's degree, Human Resources

Work experience

Total years of experience: 17 years, 7 months

Sales Manager

December 2024 - Present

Park inn by Radisson

Jeddah, Saudi Arabia

December 2024 - Present

Drives revenue growth through effective sales strategies and client relationships, maximizing occupancy rates and ensuring exceptional guest experiences.

Key Responsibilities:

Develop and implement sales plans to attract and retain clients.
Manage relationships with corporate clients and travel agents.
Conduct market research to identify trends and opportunities.
Prepare and deliver presentations showcasing hotel offerings.
Monitor sales metrics and manage budgets.
Collaborate with marketing on promotional efforts.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Sales Manager

December 2024 - Present

park inn by Radisson

Jeddah, Saudi Arabia

December 2024 - Present

Company industry:
Hospitality & Accomodation
Job role:
Sales

multi unit manager

May 2024 - November 2024

ICCO

Jeddah, Saudi Arabia

May 2024 - November 2024

oversees multiple restaurant locations to ensure operational efficiency, profitability, and exceptional customer service. This role requires strong leadership and strategic skills
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

project manager

April 2024 - July 2024

EVC

Riyadh, Saudi Arabia

April 2024 - July 2024

Zakat, Tax and Customs Authority project manager do develop the E services
consulting contract
Company industry:
Business Consultancy Services
Job role:
Research and Development

sap project manager

March 2024 - June 2024

EVC

Riyadh, Saudi Arabia

March 2024 - June 2024

working on customer experience project for ZATCA
Company industry:
Business Consultancy Services
Job role:
Customer Service and Call Center

Restaurant Manager

January 2021 - March 2024

The cheesecake factory -ksa

Jeddah, Saudi Arabia

January 2021 - March 2024

Taking care of our guests.
Making sure they have a great time with us.
Insuring all food is perfect.
Motivating the staff to give the guest excellent quality service.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Signatures Unit Manager

November 2012 - December 2015

Bank Aljazira

Jeddah, Saudi Arabia

November 2012 - December 2015

Services provided to branches/Head Office in their daily operations transactions as follows
Customer Account Opening documents
Verify Customer Account Opening documents as per SAMA /Bank rules which received from Branches and authorized the
customer signature in Co-Sign System if documents are not completed return it to Branches for complete the documents and
resend it to Customer Account Admin for further verification of documents.
Prior checking of Corporate Customer Account Opening Documents:
Verify and check all documents of corporate customers. i.e. Companies, Charity Account, etc. if all documents are OK send it
back to corporate for opening of customer accounts if documents are not completed return it back to corporate with objection
memo.
Prepares routine and adhoc MIS reports as per time frames and instructions received from higher managements. .
Problem Solving
Resolves operational day-to-day problems referred from subordinates or other business units
To ensure the efficient and high-quality service to internal and external customers.
Direct Report
Prepare monthly staff productivity report, statistics report, MIS reports, error reports etc.
Company industry:
Banking
Job role:
Accounting and Auditing

Training manager

December 2011 - November 2012

Bank Aljazira

Jeddah, Saudi Arabia

December 2011 - November 2012

- Interview the call center new staff.
- coordinate with HR for new hiring process.
- Prepared the call center training materials (Services - marketing - Complaints).
- Prepared & updated the call center policy & procedures as SAMA policy.
- Train the call center new & current teem for the BAJ products, services & complaints as per SAMA rule.
Company industry:
Banking
Job role:
Customer Service and Call Center

Call center services manager

December 2008 - July 2011

Bank Aljazira

Jeddah, Saudi Arabia

December 2008 - July 2011

- Hiring, training, coaching, and leading call center representatives as they provide support for customers.
- Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
- Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.
- Assisting other management team members in identifying trends and establishing call center goals.
- Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
- Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Taking on other tasks or projects to support employees, other managers, and call center operations.
Company industry:
Banking
Job role:
Customer Service and Call Center

Assistant Manager

June 2008 - December 2008

Bank Aljazira

Jeddah, Saudi Arabia

June 2008 - December 2008

- Hiring, training and developing new employees .
- Ensuring company policies are followed .
- Resolving customer issues to their overall .satisfaction
Company industry:
Banking
Job role:
Customer Service and Call Center

customer service supervisor & ATM monitoring

December 2007 - June 2008

Bank Aljazira

Jeddah, Saudi Arabia

December 2007 - June 2008

coordinate ATM installation process .
supervising ATM help desk & call center .
preparing monthly statistical reports .
Company industry:
Banking
Job role:
Customer Service and Call Center

call center agent

January 2006 - December 2007

National Commercial Bank - Alahli NCB

Jeddah, Saudi Arabia

January 2006 - December 2007

answering customer inquiries
Company industry:
Banking
Job role:
Customer Service and Call Center

DATA ENTRY TRAINEE

August 2001 - December 2003

ESSAM QABBANI CO

Jeddah, Saudi Arabia

August 2001 - December 2003

data entry trainee in HR as summer job
Company industry:
Civil Engineering
Job role:
Human Resources and Recruitment

Education

candid university

March 2022

March 2022

Master's degree, Human Resources

United States

GPA (rating): Excellent

GPA (rating): Excellent

candid university

March 2021

March 2021

Bachelor's degree, Administration And Management

United States

GPA (rating): Excellent

GPA (rating): Excellent

candid university

January 2012

January 2012

Bachelor's degree, scientific

United States

GPA (percentage): 96%

GPA (percentage): 96%

Skills

Team Management

Expert

Multicultural Team Management

Expert

Training

Expert

operations

Expert

Coaching

Expert

Customer Care

Expert

Management

Expert

Self-motivation

Expert

Leadership

Expert

Teamwork Skils

Expert

problem solving skills

Expert

Conflict Resolution

Expert

Adaptability

Expert

Decision Making

Expert

people management

Expert

offshore

Intermediate

problem solving

Expert

underwater

Intermediate

microsoft powerpoint

Expert

planning

Expert

negotiation

Expert

operation

Expert

operations management

Expert

procurement

Expert

Preparation

Expert

Risk

Expert

Team Management

Expert

Marketing

Expert

Sales

Expert

Finance

Expert

Project Management

Expert

Management

Expert

Customer Service

Expert

Administration

Expert

Microsoft Office

Expert

Auditing

Expert

Internal Controls

Expert

Internal Audit

Expert

leader ship

Expert

training

Expert

recruitment

Expert

customer satisfaction

Expert

Business Development

Expert

operations

Expert

Human Resources

Intermediate

HR Management

Expert

Data Entry

Expert

Science

Expert

Acting

Expert

Issuing

Expert

Money

Expert

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
ISO ‎9001:2015
retail ‎loss ‎prevention ‎
Loss ‎prevention ‎101
project ‎Managment ‎
Nov 2020
Training
RMP training ‎
project ‎champion ‎
RMP ‎training ‎
project ‎champion ‎
RMP ‎training ‎
project ‎champion ‎
PMP ‎training ‎
Udemy
Compliance Training
aljazira bank
Course the fight against money laundering
aljazira bank
management concepts individuals Course
aljazira bank
Communication skills
aljazira bank
Jan 2012

Hobbies and interests

self ‎learning ‎
Scuba diving

Padi Diving License Padi Emergency First Responder Padi Medic First Aid License Padi Rescue Diver