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Ahmad EL-Masry, Freelance Trainer

Ahmad EL-Masry

Freelance Trainer·Self-Employed

Egypt

Bachelor's degree, Accounting - English Section

Work experience

Total years of experience: 18 years, 11 months

Freelance Trainer

October 2018 - Present

Self-Employed

Cairo, Egypt

October 2018 - Present

Company industry:
Primary, Prep, & Secondary School
Job role:
Training and Development

Data Analysis & Reporting Supervisor

March 2018 - Present

Aljoud Charity Foundation

Cairo, Egypt

March 2018 - Present

Company industry:
Non-profit Organization
Job role:
Community Services

Training & Quality Supervisor

December 2017 - March 2018

Centro Global Solutions

Cairo, Egypt

December 2017 - March 2018

Company industry:
Telemarketing
Job role:
Training and Development

Learning & Development Sr. Specialist / Soft skills trainer

November 2015 - December 2017

Centro Global Solutions

Cairo, Egypt

November 2015 - December 2017

Company industry:
Telemarketing
Job role:
Training and Development

QMS & Project Implementation Specialist

December 2014 - November 2015

Centro Global Solutions

Cairo, Egypt

December 2014 - November 2015

Company industry:
Telemarketing
Job role:
Medical, Healthcare, and Nursing

Quality Control Supervisor

July 2013 - November 2014

Centro Global Solutions

Cairo, Egypt

July 2013 - November 2014

Company industry:
Telemarketing
Job role:
Quality Control

Quality Assurance Specialist

March 2013 - June 2013

Centro Global Solutions

Cairo, Egypt

March 2013 - June 2013

Company industry:
Telemarketing
Job role:
Quality Control

Tele-Marketing Representative

October 2012 - February 2013

Centro Global Solutions

Cairo, Egypt

October 2012 - February 2013

Company industry:
Telemarketing
Job role:
Sales

Expedia Travel Agency Sales Advisor

January 2012 - August 2012

Teleperformance egypt

Cairo, Egypt

January 2012 - August 2012

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Sales

International Account Advisor

July 2011 - December 2011

Vodafone

Cairo, Egypt

July 2011 - December 2011

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Sales & Marketing Assistant

September 2008 - December 2010

Frey & Lau Italia Srl (Italian Branch of Frey+Lau GMBH

Italy

September 2008 - December 2010

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Sales

Customer Service Representative

January 2007 - April 2008

Xceed Contact Center

Cairo, Egypt

January 2007 - April 2008

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Technical Writer

January 2007 - June 2007

ITWorx

Cairo, Egypt

January 2007 - June 2007

Company industry:
IT Services
Job role:
Information Technology

Customer Service Representative

September 2006 - March 2007

Mobinil Contact Center

Cairo, Egypt

September 2006 - March 2007

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Banha University - Faculty of commerce

June 2005

June 2005

Bachelor's degree, Accounting - English Section

Egypt

Skills

Training
Expert
Training
Expert
Sales
Expert
Sales
Expert
MS Project
Expert
MS Project
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Computer Maintenance
Expert
Computer Maintenance
Expert
Oracle Database programming
Beginner
Oracle Database programming
Beginner
MS Office
Expert
MS Office
Expert
PC Maintenance
Expert
PC Maintenance
Expert
Training
Expert
Training
Expert
Sales
Expert
Sales
Expert
MS Project
Expert
MS Project
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Computer Maintenance
Expert
Computer Maintenance
Expert

Languages

English

Expert

Italian

Beginner

Arabic

Native Speaker

Training and Certifications

Training
Project Management Professional (PMP)
PM House
Jul 2012
Show credentials
Managerial Skills Workshop
Centro Global Solutions
Apr 2015
Show credentials
Data Analysis
Million Arab Coders Scholarship
Oct 2018
Show credentials
Organizational Development
Hired International
Mar 2018
Training Needs Analysis & Evaluating Training
Skills Bank
Oct 2017
Finance for Non-financial Managers
HPA Advisors
May 2016
Managing the Training function
Mr. Alex Krekor
Jun 2016
Training of Trainers
Mr. Alex Krekor
Jun 2016
Six Sigma – Yellow Belt
A.U.C
Oct 2015
T.O.T
Centro Global Solutions
Nov 2015
Human Relations Development
Dale Carnegie
Jun 2006
C.O.P.C Awareness
Centro Global Solutions
Sep 2014
Marketing Principles & strategy
Frey & Lau Italia S.R.L
Dec 2008
Neuro Linguistic Programming Practitioner
Lucid Trainings
Jun 2015
Italian Language course
Italian School
Dec 2008
Global Communication & Marketing
Berlitz
Jul 2006
Oracle Database Programming
NAT Courses
Apr 2008
World Class Customer Service & Tele-sales
Berlitz
Jun 2006