Sales Manager- Branch In Charge
Life Optics
Total years of experience :15 years, 8 Months
•Managing and motivating a team to increase sales and ensure efficiency.
•Managing stock levels and making key decisions about stock control.
•Analyzing figures and forecasting future sales service inquiries in a responsive, accurate and timely manner.
•Manage product sales related activities, prospecting new potential clients, expanding corporate clients and servicing existing clients.
•Accumulate feedbacks from customers regarding the services provided to them, putting remarks to management in order to design solutions for improvement.
•Oversee that all procedures developed and implemented are in accordance with company’s policies and objectives.
•Plan, develop and devise work schedule as per the current and future workload.
•Maintain daily, weekly, and quarterly financial reports.
•Greet patients and other customers over the phone and in person.
•Answer a multi-line phone system.
•Scheduling of appointments.
•Verifying insurance coverage and referrals.
• Enter patient demographics, charges, receipts and appointments into an electronic
system.
•Effectively communicate information to patient, clinician, referring physicians, case managers, and insurance companies.
•Demonstrate empathy, concern, good listening skills, and compassion for all patients.
•Cooperate, work, and communicate with coworkers and supervisors to ensure
a pleasant and professional work environment.
•Responsible for supervising and training the team members in the store to achieve goals.
•Provided support to the company in achieving revenue targets through promoting and selling products and value added services to customers.
•Organized work throughout store in a manner that facilities efficient customer service and profitable operation.
•Ensured that customer problems and complaints are handled professionally, effectively and maintained highest level of customer satisfaction.
•Planning, developing and devising work schedules as per the current and future workload.
•Directing the team to handle the customer requests effectively and satisfactorily within agreed time frame.
•Determining the needs of improvement for team performance and conducting trainings for same regarding product knowledge, telephone calls, handling, sales and customer service excellence techniques, and related inquiries.
•Overseeing that all procedures developed and implemented are in accordance with company policies and objectives.
•Maintaining a record of all interactions including performances of all team.
•Accumulating feedbacks from customers regarding the services provided to them; putting remarks to management in order to design solutions for improvement.
•Maintained daily, weekly, and quarterly financial reports.
(Public Relations)