Admin And HR Specialist
The American University In Emirates
مجموع سنوات الخبرة :13 years, 0 أشهر
• Process employees’ queries and respond in a timely manner
• Processing all personnel action forms and ensuring proper approval
• Writing job descriptions
• Evaluating the effectiveness of training programs
• Develop and implement HR policies throughout the organization
• Administering health and life insurance programs
• Provide Set of Services Facilitate Faculty members & Admin needs in & out the University
• Ensuring the basics
• Give employees a voice
• Making sure our university values are demonstrated
• Support growth
• Encourage an enjoyable environment
• Encourage effective teamwork
• Make Quarterly surveys measuring the happiness level in the university
• Arrange & organize several events for faculty & admin during the year.
• Assist Faculty on their requests, specially the new joiners.
• Regularly meetings session one to one with faculty to ensure the highest level of satisfaction and improvement.
• Submit monthly report to VPAFA office during the year.
• Help employees to feel valued
• Celebrating & Organizing Events, Journeys and Offers
• Prepare & review typically reports and submitted to the owner.
• Manages subordinate staff in the day-to-day performance of their jobs.
• Ensures that project/department milestones/goals are met and adhering to approved budgets.
• Promote and sell holidays and travel-related products.
• Daily operational management, sales development, staff and financial management.
• Arrange and offer specialist, professional and competitive travel products to meet the demands of the travel market, which includes online bookings and tailor-made trips.
• Promoting and marketing the business, sometimes to new or niche markets.
• Managing budgets and maintaining statistical and financial records;
• Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism;
• Taking part in familiarization visits to new destinations to gather information on issues and amenities of interest to consumers.
• Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often in advance;
• Dealing with customer enquiries and aiming to meet their expectations;
• Overseeing the smooth, efficient running of the business.
• Support in managing the operational, customer, quality and capability issues, in an appropriate and timely manner such as supporting in setting (SMART objectives, cascading the objectives and linking the competencies).
• Assist in implementing and maintaining performance management frameworks, KPIs and data collection processes policies, programs and procedures in line with business objectives and goals.
• Prepare internal and external communication materials (mails, official letter, etc…) for the department as per departmental guidelines and Performance management office.
• Coordinate with line managers to inform the time frame for the follow up on performance reviews (Quarterly, Half-yearly, yearly) and assist them to conduct fair reviews.
• Schedule appointments and maintain the activity calendar for Human Resource Division and periodically remind Performance Management Manager about the fourth coming Performance Management Activities to assist staff in daily performance management operations.
• Make arrangements for supporting department staff in organizing events, training programs and other developmental activities, and take minutes, prepare notes and assist in presentations to administer the coaching and improvement plan for the employees in compliance with the Performance Management, Training and Development policy.
• Prepare periodical and necessary reports on the department activities, performance outcomes, etc to Performance Management Manager for review and necessary actions.
• Liaise with the other Division/Departments and external contacts, to eestablish and maintain good working relationships with key stakeholders such as data providers, managers, delivery teams and other Performance team members.
• Manage all departmental performance issues.
• Manage development and implementation of monitoring systems for departmental performance indicators and standards, including ensuring data quality and compliance with internal and external audit requirements.
• Coordinate and facilitate the communication to all staff of performance issues including the preparation of reports for managers and committees and giving presentations.
• Represent the Authority and attend meetings at all levels in association with the above duties, in particular with managers and local members.
• Prepare and submit reports to County Council Committees in connection with the above duties.
• Provide training and guidance to departmental staff, senior managers, members on performance and service improvement.