Ahmad Fannoon, Senior Business Process Analyst

Ahmad Fannoon

Senior Business Process Analyst

Dubai Islamic Bank

Location
United Arab Emirates - Dubai
Education
Master's degree, Health and Rehabilitation Sciences
Experience
18 years, 10 Months

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Work Experience

Total years of experience :18 years, 10 Months

Senior Business Process Analyst at Dubai Islamic Bank
  • United Arab Emirates - Dubai
  • My current job since August 2015

Improve performance of retail products service delivery through optimizing strategy, process, organization and technology components.

Currently assigned as the champion for the improvement of Personal Finance and Liabilities Services Delivery

Project Coordinator (Business Process Management) at Focus Medical Company
  • Saudi Arabia - Jeddah
  • March 2013 to July 2015

FMC business Lines:

- Healthcare Consultancy and Project Management
- Operations Management and Healthcare Provision
- Recruitment and Placement
- Training and Development

Duties include:
- Coordinate the development of healthcare projects
- Develop Greenfield Hospital Business Process (Management, Core and supporting processes)
- Plan and Implement process improvement initiatives in operating facilities

Business Development Manager at Qetaf Medical Establishment
  • Saudi Arabia - Jeddah
  • February 2012 to July 2015

- Identify and develop business opportunities - Secure exclusive distribution agreements with market leaders in medical equipment and supply manufacturing - Develop pricing strategy and actual price lists - set up back office IT systems - develop business processes - evaluate and select medical products - others

Operations Manager at Orthopaedic Specialty Clinics
  • Saudi Arabia - Jeddah
  • October 2011 to April 2014

Plan, direct, and coordinate the operations of the clinics. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, etc.

Hand Therapist at Orthopaedic Specialty Clinics
  • Saudi Arabia - Jeddah
  • October 2010 to April 2014

Develop, implement and maintain professional hand therapy services

Lecturer at University of Jordan
  • Jordan - Amman
  • August 2008 to September 2010

Teaching Rehabilitation-related courses, including theory and practice parts.

Graduate Student Researcher at University of Pittsburgh Medical Center
  • United States
  • August 2007 to August 2008

Assist in a research study to determine the most effective seat cushions for wheelchair users in nursing homes

Graduate Research Assistant at University of Pittsburgh
  • United States
  • January 2008 to June 2008

Assist in research studies around hand therapy and surgery, my project was inventing a new inverted pendulum device to measure sensorimotor dysfunction in patients with carpal tunnel syndrome

Research and Teaching Assistant at University of Jordan
  • Jordan - Amman
  • July 2005 to July 2007

Assist professors in delivering classes and act as a clinical supervisor in the practical field

Education

Master's degree, Health and Rehabilitation Sciences
  • at University of Pittsburgh
  • August 2008
Bachelor's degree, Occupational Therapy
  • at University of Jordan
  • June 2005

Specialties & Skills

Ergonomics
Business Process Improvement
Six Sigma
Business Operations Management
Performance Improvement
Microsoft Office (Outlook, Word, Excel, Powerpoint, Visio, Project, Access)
Business Process Modeling and Automation (Bizagi)
Lean Six Sigma
Minitab
Process Design
Process Mining
Process Analysis

Languages

Arabic
Expert
English
Expert

Training and Certifications

Business Process Management and Improvement (Certificate)
Date Attended:
March 2015
Valid Until:
January 9999
Process Automation 1 (Training)
Training Institute:
Bizagi
Date Attended:
July 2014
Duration:
16 hours
Lean Six Sigma Green Belt (Certificate)
Date Attended:
June 2014
Valid Until:
January 9999
Process Automation 2 (Training)
Training Institute:
Bizagi
Date Attended:
July 2014
Duration:
16 hours
Process Modeling (Training)
Training Institute:
Bizagi
Date Attended:
July 2014
Duration:
16 hours

Hobbies

  • Exercise
  • Soccer
  • Video Games
  • Adventurous activities