Ahmad Faraz Ansari, Support Engineers

Ahmad Faraz Ansari

Support Engineers

Vmware Software India Pvt. Ltd.

Lieu
Inde - Delhi
Éducation
Baccalauréat, Electronics and Communications Engineering
Expérience
12 years, 6 Mois

Partager Mon CV

Empêcher usager


Expériences professionnelles

Total des années d'expérience :12 years, 6 Mois

Support Engineers à Vmware Software India Pvt. Ltd.
  • Inde - Bengaluru
  • Je travaille ici depuis août 2015

* As a Technical Support Engineer providing support to Global customers using VMware products.
* Isolating, diagnosing, reproducing and fixing technical issues in a timely manner.
* Helping Vmware customers in deploying VMware solutions and also sharing best practices with them.
* Regular follow ups with customers and provide recommendations, updates and action plans.
* Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools to provide the most effective solutions.
* Work on escalated issues in a timely manner according to Standard Operating Procedures.
* Collaborate with Engineering or Third Party Vendor to drive overall customer experience.
* Create new knowledge base articles for reuse throughout our customer base and the technical support organization.
* Supporting Customers on Critical cases over Webex, Call, Email and chat.
* Excellent Technical Knowledge to solve vCenter, ESXi, SRM, VR related issues.
- vSphere, ESXi, vCenter, Site Recovery Manager, vSphere Replication, Log Insight, VDP etc.
- vSphere 5.0, 5.1, 5.5, 6.0 and 6.5.

Senior Engineer à Ericsson India Global Pvt. Ltd.
  • Inde - Delhi
  • décembre 2011 à juillet 2015

Excellent technical knowledge to solve Ubuntu based application, installation of (RHEL) Linux.
Bash shell scripting.
Solved network connectivity, Citrix access and remote access problems.
Installation and up gradation of OS, kernel and additional packages using DPKG, APT-GET and RPM.
Familiar with LVM level disk configuration and file system management.
Responsible for Active Directory to create, delete, enable and disable users & group policy.
Handling VM’s in Ubuntu.
Apache, FTP, Samba, Kickstart, etc Server configuration on Redhat Linux.
Working on solutions for Linux Related Open Issues.
Automation of the process through scripts creating Debian packages fir system.
Answering the customer’s queries as a front level engineer.
Recognition: Reputation as dedicated worker and team player with very good written and verbal communication skills.
Professional Development: Driven to develop strong hardware and software skills extending from the desktop to network resources for design, installation, configuration, and troubleshooting.

Éducation

Baccalauréat, Electronics and Communications Engineering
  • à United Institute of Technology
  • juillet 2011

Specialties & Skills

VMware Infrastructure
VMware ESX
Shell Scripting
Shell Scripting
Linux System Admin
FTP Server - Linux
vsphere 5.x,6.x
Site Recovery Manager

Langues

Anglais
Expert
Hindi
Expert
Urdu
Moyen
Arabe
Débutant

Formation et Diplômes

Vmware Certified Advanced Professional 5 (Certificat)
Date de la formation:
November 2016
RHCE (Redhat Certified Engineer) (Certificat)
Date de la formation:
June 2014
Valide jusqu'à:
January 9999
VMware Certified Associate Data Center Virtualization (Certificat)
Date de la formation:
November 2013
Valide jusqu'à:
January 9999
ITIL Foundation (Certificat)
Date de la formation:
January 2014
Valide jusqu'à:
January 9999
CCNA (Formation)
Institut de formation:
CBT Nuggets
Date de la formation:
September 2013
Durée:
104 heures