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Ahmad Fouad, Technical Account Manager

Ahmad Fouad

Technical Account Manager·Alnafitha IT

Egypt

Bachelor's degree, Business And Computer Studies

Work experience

Total years of experience: 21 years, 5 months

Technical Account Manager

June 2023 - Present

Alnafitha IT

Cairo, Egypt

June 2023 - Present

Company industry:
IT Services
Job role:
Information Technology

EMEA AD Support Engineer

October 2022 - June 2023

Microsoft

Cairo, Egypt

October 2022 - June 2023

Company industry:
IT Services
Job role:
Information Technology

IT System Manager

June 2019 - August 2022

Egyptian Liquefied Natural Gas (ELNG)

Egypt

I found this job using Bayt.com

June 2019 - August 2022

and administrate Egyptian LNG Datacenter equipment’s, HP BladeSystem C7000 and C3000 Enclosure, and (VMware Datacenter servers ESXI).
•Manage and maintain VMware ESXi 6.0.0 for 2 Vcenter, 2 Datacenters, 8 Hosts, 90 Vms.
•Manage and Administrate Windows 2012, Active Directory, DHCP and DNS. +30 Servers and +600 clients.
•Manage and troubleshoot Microsoft Exchange server
Company industry:
Oil & Gas
Job role:
Information Technology

System Manager

November 2016 - May 2019

Children's Cancer Hospital

Egypt

November 2016 - May 2019

Job role:
Information Technology

Senior System Administrator

April 2012 - November 2016

Universal Group

Egypt

April 2012 - November 2016

virtualization environment on Hyper-V 2012.
•Migrated Microsoft infrastructure from physical to virtual.
•Manage and troubleshoot Domain controller 2012 and additional domain 2012 controller with DNS & DHCP.
•Manage and troubleshoot Exchange 2010 on Hyper-V 4 server (2 MB & 2 HCAS) protected with antispam Kaspersky.
•Manage and administrate HA FortiGate, Kaspersky antivirus server.
•Manage and troubleshoot TMG server with its all permissions rules, publishing sites, creating rules for group users access limited internet and creating daily reports.
•Designed, implemented and troubleshoot SharePoint 2010.
•Installed, manage and troubleshoot FTP server and published it through FortiGate.
•Designed and configured File Server and manage its security, permissions and quota.
•Installed, manage and troubleshooting Remote application and Desktop Connection web access.
•Manage and monitor DPM backup server.
•Installed, Manage WDS, WSUS server.
•Work with server models HP Proliant G6, G7, G8.
•Monitor, manage UPS APC system for server room.
•Planning and create IT Policy and procedures
•Created inventory for all IT items (PC, monitors, Laptop, Printers, Switches, etc)
Company industry:
Industrial Production
Job role:
Information Technology

Administrator

January 2005 - January 2013

January 2005 - January 2013

servers (3MB & 2 CAS) on virtualization Esxi 5.6.
•Administrated about 6000 mailboxes and about 500 distribution groups.
•Managed and troubleshooting 5 servers’ Active directory 2012 with DNS and DHCP in five sites and one server child with its additional.
•Work with Power shell and scripting.
•Managed Active directory audit manage engine tools.
•Exchange Manage Engine, for reporting exchange.
•Managed antispam sonic wall for exchange 2013.
•SCCM & SCOM for monitoring exchange and AD.
•Administrated office 365 for 300 users enterprise account, Mailbox, skype for business, SharePoint, one drive and yammer.
•Upgraded Lync 2013 to Skype for business.
Job role:
Administration

Technical Support

April 2005 - January 2009

Alfa Scan

Egypt

April 2005 - January 2009

Maintained defective hardware components and fix it if possible
•Installed and configured computer systems.
•Troubleshot system and network problems and diagnosing and solving hardware/software faults.
Company industry:
Medical Hospital
Job role:
Information Technology

Education

Port Said University

January 2003

January 2003

Bachelor's degree, Business And Computer Studies

Egypt

GPA (rating): Good

GPA (rating): Good

courses: Messaging 2013,

Skills

Microsoft Windows

Expert

Active Directory

Expert

DNS

Expert

ISA Server

Expert

Exchange Connectivity

Expert

ANTI VIRUS

Expert

BACKUP

Expert

DHCP

Expert

DNS

Expert

HEWLETT PACKARD

Expert

INVENTORY MANAGEMENT

Expert

MICROSOFT EXCHANGE

Expert

PRINTERS

Expert

SWITCHES

Expert

TROUBLESHOOTING

Expert

Microsoft Windows

Expert

Active Directory

Expert

ISA Server

Expert

Exchange Connectivity

Expert

Languages

English

Expert

Training and Certifications

Certifications
MCSE 2012

Hobbies and interests

Soccer