Ahmad Ghaddar

•Open 3 restaurants and 2 food trucks.
•Handling store opening F&B as operation.
•Prepare stores planogram base on space and location.
•Setting the right procedures (staff, training, security and food safety).

•Operational Leadership: Directed daily operations, including opening/closing procedures, cash management, and compliance with health, safety, and security protocols
•Sales & Performance Driving: Analyzed sales reports and KPIs to implement strategies that increased revenue and met budget targets.
•Team Management: Recruited, trained, mentored, and supervised staff, fostering a high-performance, customer-focused culture.
•Inventory & Merchandising: Managed inventory levels, conducted audits, and implemented merchandising standards to improve product turnover.
•Customer Experience: Resolved escalated customer complaints and ensured high satisfaction levels.

•Prepare stores planogram base on space and location.
• Helping the store manager controlling the store budget and cost.
•Provide vital support to department managers by supervising operations, projects, teams, and contributing strategic insights from their experience.
•Excellent communication, leadership, multitasking, and problem-solving abilities are required for deputies to handle diverse responsibilities.
•Hire, train, and supervise supermarket staff, ensuring that they provide excellent customer service and follow company policies and procedures.
•Dealing with all the store suppliers (fresh and daily).

•Responsible to manage operation and retail for four brands inside Centre point (Splash, lifestyle, shoe Mart and baby shop).
•Mystery shop audit ratings and feedback and unified service proposition in store
•Improved commercial decision making in store and collaborative working between concept and CP
•Collaborative coordination between CP and concepts to deliver exceptional sales performance and promo execution
•Collaborative working between VM's and Store team to deliver great looking windows and in store displays
•Find focus concepts, rectify and control shrinkages
•Evaluation of store team competencies and capability
•Consistent store expectation brief and actions for the day. Empowerment and motivation.

LEADING TO INSPIRE
•Communicates our vision in everything we do and consistently behaves in a way that reflects Burberry’s values.
•Inspires the team with integrity, passion and enthusiasm, and creates the conditions that enable the team to deliver exceptional luxury service.
•Influences decision making to have a positive impact on the success of the store.

DEVELOPING TALENT
•Has a genuine passion for developing others’ skills and capabilities. Nurtures and develops the store community by providing feedback, actively coaching others and growing talent.

SERVICE FOCUSED
•Promotes an exemplary service culture in store by role modelling and coaching staff on providing great service.
•Champions the digital Burberry Experience, sharing product knowledge and passion for the brand to cultivate long-term customer relationships.

COMMERCIALLY AWARE
•Understands the business landscape in which the wider organisation operates, as well as their local market.
•Balances the needs of both to ensure the store operates optimally.
•Makes excellent commercial decisions based upon a comprehensive understanding of key performance indicators and the levers available to drive performance.

DRIVING EXCELLENCE
•Perseveres to achieve superior performance and exceptional results, despite challenges, through setting high standards and targets.
•Organising their team in the most efficient way and leveraging all tools, physical and digital to achieve results.

Achievement
360 mall Mainline 8 months
•Restructure the store with adding new designations for people development
•Headhunt store team with 9 nationalities mix
•Reducing losses 242% by the first Quarter
•Achieved sales budget YTD Comparing flagship as double digits
•Increased KPI’s by 12 %, conversion 21 %
•Mystery shopper YTD 92%
•Increased loyalty 89 %
•Rearrange all stock ranging for all Kuwait store
•Leading commercial call with London merchant for all Kuwait stores
•Best performance manager of middeleast 2013/14
•Best team performance 2013/14 with 5 staffs promotions the only in Middle East.
•Recommendation from CEO, COO and GM to handle Prestige store

Prestige Flagship Store as Senior Manager
•Achieved sales 8% YTD Vs LY
•Mystery shopper 92%
•Store promoter 8/10
•Conversion increased by 32% Vs LY
•Achieved shrinkage result YTD
•Leading commercial call with London merchant for all Kuwait stores
•Best store organization with best practice comparing global stores
•Increased 132 % online sales
•Number one Manager Online sales
•Monitoring Kuwait stores as a senior manager.

•Buying.
•Recruit, hire, train, evaluate and counsel store employees. Schedule, organize and direct assignments.
•Develop and implement employee performance evaluations and improvement plans.
•Effectively manage employee turnover. Provide a positive working environment and handle employee issues appropriately and in a timely manner.
•Resolve customer problems or complaints by determining optimal solutions.
•Ensure interior and exterior of store is maintained to company standards.
•Encourage store employees to take ownership for their performance and career development plans; follow up on a regular basis.
•Provide exceptional customer service and ensure the employees also provide the same level of service.
•Communicate, execute, and manage marketing and merchandising programs.
•Ensure employee awareness of safety and emergency procedures.
•Maintain and utilize surveillance equipment.
•Maintain adequate store supplies.
•Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.
•Execute and monitor loss prevention and shrink programs.
•Management of all store operational issues, to include store housekeeping, store administrative duties, physical inventories, price changes, etc.
•Successful candidates should be able to cite significant achievements, demonstrating their ability to handle all aspects of retail operational and merchandising management issues, from the delivery of stock to the store to the final sale of the product to the customer.
•Assign service orders to technicians, schedule technicians to perform delivery and installation work at customer sites and ensure a first in/first out workflow.
•Ensure all orders are properly documented and released for pick-up.

Achievement
•Timeline opening as per schedule
•Sales target
•Shrinkage 100 %
•Best window setup with best in store VM
•Success products arrangement with sales increased by 5%

Achievement
•Achieved sales target 73% increased
•Shrinkage decreased by 20 %
•Senior management Recommendation after 3 months to move for flagship store
•Best practice in terms of stock movement between locations
•Number one as best stores and section global in terms of sales clearance.

2010 Assistant operation Opening the first store for American eagle in Kuwait.
Achievement
•Opened the store with 7 days preparation.
•Cleared 54, 000 units the first month.
•Achieved 200 % target the first 3 months.
•Setup best standard and practice as operation process

Achievement

•Started as sales associate for 3 months ASM another nine months store manager.
•People development (handle 12 brands as weekly training session) in Alshaya.
•Acting as Area manager for three stores.
•Create store layout for 3 locations to achieve maximum sales.
•Project suggestion to increased stock capacity by 50 %.
•Trains and promotes high customer service standards.
•Initiates and promotes highest standards, (in store training).
•Plans and organizes key/promotional events.
•Decides store layout and stock positioning
•Manages stock availability
•Ensures store achieves defined stockless targets
•Decides where to obtain current info.
•Recommends Training activities in product as well suggesting ideas for the event to create newness and attract customers.

• 2003 - 2006 ASM ADMIC (BHV-Monoprix) Lebanon
• Implement & review all stock loss prevention controls. Implement processes specific to Store product/size/ location
• Manage a team including; in store training, recruitment (where applicable), motivation, coaching, development, disciplinary & performance appraisals.
• Implement Store layout, visual merchandising, stock & fixture positioning according to brand guidelines. Manage stock replenishment, product launches & promotions.
• Ensure store is fully compliant administratively & procedurally according to the Company guidelines & deadlines.
• Weekly /daily analysis of commercial reports & implementation of action plans where necessary.
• Deputize in the absence of the Store Manager.
• Ensure communication is effective throughout the Store & back to brand team.