Technical Manager
Ambience Jordanian Lighting
Total years of experience :20 years, 4 Months
• Handling Technical department
• Dealing with Home Automation products such as Crestron, Control4, TeleTask
• Dealing with Company infrastructure and server Farm.
• Providing Assist to Technical team in handling critical cases
• Understand project requirements, coordinate with resources and direct the projects in the right direction in a timely manner
• Identify strengths and weaknesses of team members and suitably make changes if required
• Ensure standard operating procedures and project guidelines are in place
• Deputizing Technical Manager
• Handling VoIP network (PortaOne soft switch (Billing - UM - SIP) / Squire SBC/Voice gateway)
• Auditing wholesale/regular customers VoIP traffic
• Supervising other VoIP trouble tickets (Wholesale, Virtual IPBX, SIP trunks & CPEs)
• Undertaking routine preventative measures and implementing, maintaining and monitoring network security
• Configuring & maintaining of Mail/DNS Microsoft servers
• Managing email, anti-spam and virus protection
• Create and maintain programmatic and technical documentation to insure efficient planning and execution.
• Ensuring the most cost-effective and efficient use of servers
• Suggesting and providing IT solutions to business and management problems
• Providing training and technical support for users with varying levels of IT knowledge and competence
• Working with the South Korea "SK" Telecom Team on the design of Kulacom infrastructure.
• Maintaining Kulacom Infrastructure.
• Routers/Firewalls/Catalysts/Paradyne DSLAMs ADSL2+).
• Configuring & maintaining networking monitoring systems (Cacti-Nagios-MRTG).
• Configuring & maintaining of PortaSwitch (Billing-SIP-UM).
• installations for wireless equipment such as :
o Motorola PTP58300
o Redline An50
o Bridgewave
o Fsona
• Finding solutions based on the needs of company projects.
• Provide Technical Support to all of our customer.
• Designed, configured, implemented and supported VoIP installations.
• Maintained & configured VOIP, SIP Gatekeepers, and Gateways/Routers.
• Architect/Design provider based VOIP solutions based upon soft switch platform
• Establish Network For eBiz / COES/ TMA building consists of the following :
o Domain Controller (windows 2003 r2)
o 2nd Domain Controller (windows 2003 r2)
o ISA server 2006
o SQL server 2005
o CRM 4.0 Server
o GP 10.0 Server
o 30 Clients (windows XP, Windows Vista)
• Manage / maintain all users and their access to the Company Network
• Managing /troubleshooting LAN/ WAN Problems.
• Manage / maintain the network infrastructure in Office
• Maintenance of all Application Servers (CRM 3.0;GP 9;GP 10)
• Installs routers, switch, modems and other equipment to support the enterprise’s future business growth
• Responds to problems called in and repair the malfunctioning equipment quickly.
• Providing terminal and network equipment installation and relocation as required.
• Maintaining the enterprise’s LAN/WAN environment. This includes implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring, and the development of specialized procedures relating to the use of the LAN/WAN environment within the enterprise.
• Responsible for the evaluation, selection and training of new products or services, comprehensive systems analysis and progressive support methodologies for all LAN/WAN applications.
• Maintain an up-to date record of all MS software and the status of the licenses.
• Develop with the Marketing and Operations teams a strategic plan for the future of the network.
• Working with Voip ATAs such as Cisco ATA 186 and Sipura SPA 1000/2000, and other devices.
• Manage VoIP Engineering ticket queue to troubleshoot and resolve customer ticketed VoIP issues.
• Communicate directly to end customers supporting all related trouble, training, and product / phone support.
• Hold vendors & telecom carriers accountable to resolve systemic issues, bugs and abnormally high failure rates.
- Maintain network connecictivity
-Provide customer support
-Upgrades, installs and troubleshoots networks, networking hardware devices and software
-Maintains inventory of equipment and parts as well as documentation of vendor activities
-Develops and documents system standards for computer and network devices
-Recommend and schedule repairs to the LAN/WAN
A general program that focuses on computers, computing problems and solutions, and the design of computer systems and user interfaces from a scientific perspective. Includes instruction in the principles of computational science, and computing theory; computer hardware design; computer development and programming; and applications to a variety of end-use situations.
Tawjihi is the general secondary examination in Jordan, is intended by the Ministry of Education annually. Students take the exam after the completing two years of junior high school. Exam is a standardized scale for measuring the efficiency of the Kingdom of education. To success in the Tawjihi test of the student should get more than 50% for each tested material. Upon successful student receives a certificate of high school, and is the first certificate earned by the student in his school.
