أحمد غلام, customer service consultant

أحمد غلام

customer service consultant

Zain

البلد
المملكة العربية السعودية - الرياض
التعليم
بكالوريوس, sociology,english,arabic,jornalisim
الخبرات
14 years, 11 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :14 years, 11 أشهر

customer service consultant في Zain
  • المملكة العربية السعودية - الرياض
  • أشغل هذه الوظيفة منذ يوليو 2009

Responsible for creating a sales environment that enhances the buying experience. Also in charge of driving the full sales lifecycle, from initial contact to demonstrations and sale.

Helpdesk Agent في Zain
  • الإمارات العربية المتحدة
  • يونيو 2011 إلى أكتوبر 2011

present working as a Offline helpdesk Representative in

Research في Zain KSA
  • المملكة العربية السعودية - الرياض
  • يوليو 2009 إلى يونيو 2011

below were some other responsibilities,
•Sell product and place customer orders in computer system.
•Provide customers with product and service information.
•Up sell products and services.
•Transfer customer calls to appropriate staff.
•Identify, research, and resolve customer issues using the computer system.
•Complete call logs and reports.

Customer Service Representative في Zain
  • المملكة العربية السعودية - الرياض
  • يوليو 2009 إلى ديسمبر 2009

Worked in Zain Telecom as a Customer service representative, responsibilities were to answer the calls of the customers, provide them with latest products of the company and service information, also to solve their problems regarding the services which the company offers,

الخلفية التعليمية

بكالوريوس, sociology,english,arabic,jornalisim
  • في Karakurram International University
  • ديسمبر 2008

Karakuram International University : Gilgit Pakistan )

Specialties & Skills

BILLING
CUSTOMER SERVICE
DRIVING
LANGUAGES
POLICY ANALYSIS
QUALITY
RESEARCH
SALES SUPPORT
TÉCNICAS DE SUPERVISIÓN

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الأوردو
متمرّس