أحمد حكمي

Oversee all field service and maintenance operations across 6 major appliance brands — Whirlpool, Hisense,
Ztrust, Glemgas, OGeneral, and Mabe — managing a team of up to 10 technicians completing 60+ jobs per
week.
• Lead and mentor a team of up to 10 field technicians — conducting structured performance
evaluations, on-site coaching, and technical training that improved both response times and first-time fix
rates.
• Reduced equipment downtime by up to 30% by designing and implementing preventive maintenance
programs that optimized service cycles and eliminated recurring failures.
• Improved first-time fix rate and reduced repeat service visits through root cause analysis,
technician upskilling, and standardized repair procedures across all appliance categories.
• Achieved 10-25% reduction in spare parts costs by overhauling inventory management practices
within Infor CMMS — reducing over-ordering, minimizing waste, and improving parts availability.
• Manage Infor CMMS across all operations — PM scheduling, work order processing, spare parts
tracking, and maintenance history documentation (10 consecutive years of experience).
• Coordinate 60+ weekly service jobs across washing machines, dryers, refrigerators, ovens, air
conditioners, microwaves, televisions, and vacuum cleaners — servicing 6 authorized brands: Whirlpool,
Hisense, Ztrust, Glemgas, OGeneral, and Mabe.
• Generate regular performance and downtime reports used by senior management for operational
planning and resource allocation decisions.
• Enforce company safety standards, quality assurance procedures, and service compliance across all
field operations.

• Supervise a team of 10 technicians, ensuring operational efficiency, safety compliance, and
high-quality service delivery.
• Manage preventive and corrective maintenance for home appliances including washing machines,
dryers, and dishwashers.
• Utilize Infor ERP and maintenance scheduling software for job tracking, spare parts logistics, and
service reporting.
• Improve service turnaround time by 20% through better workflow and resource management.
• Conduct root cause analysis and implement process improvements to reduce repeat issues.
• Maintain SLA compliance and monitor KPI performance reports to ensure consistent service quality.
• Coordinate with suppliers and warehouse teams to ensure spare parts availability and cost efficiency.
• Provide technical support and guidance to technicians for complex troubleshooting tasks.

الاشراف على العمل اليومي للفنيين و اغلاق المهام و متابعه صرف قطع الغيار لهم من مستودع قطع الغيار و عمليات متابعه الكروت الشهريه و حل مشاكل العملاء

Built deep technical expertise in washing machine diagnostics and repair — a foundation that led directly to
promotion into a supervisory role.
• Diagnosed and repaired complex faults in washing machines, consistently restoring equipment to full
performance within SLA timelines.
• Replaced defective parts and rewired electrical components to improve equipment reliability and
operational safety.
• Conducted routine inspections to verify equipment met performance and quality standards before
customer handover.
• Proactively identified recurring technical patterns and recommended process improvements that
reduced repeat service calls.

Entry-level role building core electronics skills through hands-on repair, PCB assembly, and testing in a
professional workshop environment.
• Performed PCB assembly, soldering, circuit testing, and electronic diagnostics across a variety of
equipment types.
• Diagnosed and documented electronic component failures, delivering repair recommendations that
reduced equipment turnaround time.
• Produced and tested PCBs in strict compliance with company quality specifications.