HR Coordinator, Recruitment and Performance Management
Norwegian Refugee Council
Total years of experience :16 years, 7 Months
1- Ensure that NRC Lebanon have well established recruitment procedures and advertisement channels
2- Train and develop the capacity of HR staff and line managers on recruitment routines
3- Ensure that staff Entry and Exit Procedures are well established and implemented in all offices
4- Perform exit interviews for all departing staff and submit related reports with analysis on findings
5- Implement and follow up on Global Induction/Onboarding for all new joiners
6- Follow up and advise on the Implementation of NRC Performance Management system
7- Follow up on breaches and under-performance cases, carry on investigations/assessments as needed and advise on actions
8- Draft HR policies and Standard Operating Procedures where needed
9- Work on retention initiatives for staff
10- Establish a system for external service providers and consultant and ensure standardization of procedures across all offices
11- Design and deliver training materials and courses related to Performance Management, the Art of Feedback, Recruitment and Selection, and Competency Based Interviewing Techniques
My role encompasses organizing the official opening and setting up the back office policies and procedures allowing for future smooth expansion.
1- Oversee and organize the shop opening in coordination with the Marketing and Social Media Consultant
2- Prepare the business related policies, procedures, and working instructions
3- Organize the business setting from a back office perspective to ensure operations are in compliance with the applicable local laws and acceptable business standards within the retail industry
4- Setup the related human resources function and its related policies, procedures, working instructions, and job descriptions
5- Organize manpower and oversee the general performance to setup the required organizational structure and cover any needed shortages
6- Setup an applicable manpower scheme with a proper pay structure and organize the needed tools for pay and reward
1- Enhances the recruitment cycle and information systems and conducts various recruitment activities that will provide line managers with a suitable pool of applicants in order to select the best fit
2- Builds a network as well as recruitment material and presentations needed for job fairs, open days, and other recruitment initiatives
3- Implements best practices methodologies in order to ensure that the most qualified candidates are attracted and recruited with all related data accurately captured
4- Gathers and analyzes data to contribute to strategic planning and projects, as well as sets an action plan accordingly in order to answer staffing needs
5- Develops plans in order to enhance the service provided to candidates, colleagues and line managers
6- Develops innovative reporting in areas such as salaries, employee benefits, and department needs in order to facilitate access to information
7- Liaises with line managers to ensure a full understanding of their requirements and preferences; interviews and selects applicants who meet the specified criteria for the position as per the set company policy
This positions is primarily responsible of carrying out and executing strategic Operational Excellence initiatives throughout the Company in the LEA region of averda operations. The role mainly deals with the following tasks:
1. Developing and implementing the new strategies which drive quantifiable gains in productivity, reduce costs, increase profits, improve processes and overall quality as well as define and execute the key elements necessary for continued sustainable improvements.
2. Implementing processes and initiatives for improvements using new and improved methodologies.
3. Providing leadership and guidance to others to implement and apply Operational Excellence tools to solve problems and train those working towards these goals.
4. Creating a workplace that encourages employees in all facets within the company to streamline and improve processes, reduce costs and improve quality.
5. Produce reports and plans of action to improve productivity, increase process efficiency, and reduce costs.
6. Improve productivity of the work force through training, developing talent, current technology enablement, process improvements, and implementing best practices
7. Providing support while monitoring projects from start to finish and effectively reporting the progress and improvements achieved to senior management.
8. Collaborating and effectively communicating with multi-disciplinary personnel to perpetuate a culture dedicated to providing innovative solutions and continuous improvements.
A. Handles the preparation and follow up on proposals for new projects to be introduced to the COO for execution
B. Handles the administrative functions of new and existing projects proposed by the company departments, and follows up with the concerned parties ensuring that the departmental objectives are achieved
C. Performs reviews on company processes existing and new
D. Conducts field activities and prepares studies on the actual processes by meeting staff and gathering data and information; Designs the processes comprehensively as per gathered data and information, and follows up on the implementation of changes
E. Performing various HR functions related directly to the COO Office:
1- Conducting interviews for potential candidates and to check competencies and compatibility with the job requirements and company culture
3- Providing summaries on applicants interviewed and prepare relevant reports with recommendations
4- Conducting profiles search and screening based on needs for employment or consultancy purposes for various projects; and follow up on candidates and applicants related to these projects
5- Follow up on various matters and projects related to the HR field and ensuring proper approvals whenever required (vacancies, promotions, raises, etc.)
1. Handles and supervises the entire recruitment process to help in filling all vacant positions
1.1. Conducts preliminary and HR behavioral interviews, assigns interviews for qualified candidates with the requester, ensures that all candidates perform the required technical assessment and tests and informs the rejected candidates of the decision.
1.2. Prepares and extends employment offers setting basic salaries as per the set salary scales, collects the required documents from candidates, sets the start date, and arranges other work requirements
1.3. Enters new recruits’ data on Oracle HRMS and assigns new identification numbers, and sends an announcement to the all concerned
1.4. Keeps the department heads informed regarding the status of their vacancies
1.5. Follows up and coordinates the monthly promotions and raises
1.6. Follows up on new recruits by meeting with them to ensure adaptability and conflict resolution, and following up on their probation period
2. Coordinates and negotiates the terms of agreements with recruitment agencies in coordination with the Legal Counsel
3. Prepares the monthly KPIs and HR Metrics report, and ensures continual update and improvement
4. Enhances customer satisfaction, through implementing quality standards, and follows up on customers' requests and complaints
5. Drafts and updates the related policies, procedures, and forms in conformity with the set standards and business needs
6. Assists in the update and preparation of the annual manpower budget
7. Assist in various other projects and tasks related to work processes improvement
Attendance Certificate Only
An 8 courses certificate covering all functions and most strategic aspects of the HR profession.
A business degree with focuss on computer related topics and courses.
A technical Bacc 2 degree with focus on accounting and computer majors.