Ahmad Hatoum

Developing organization strategies by identifying and researching human resources opportunities; contributing information, analysis, and recommendations to organizational strategic development. Establishing human resources objectives in line with organizational objectives,
Implementing human resources strategies by establishing department accountability, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention and labor relations.
Managing human resources operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining of staff.
Planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change.
Developing human resources operations financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances;
Aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.
Studying and interpreting legislation, awards, collective agreements and employment contracts, wage payment systems and dispute settlement procedures.
Developing, planning and formulating enterprise agreements or collective contracts such as productivity-based wage adjustment procedures, workplace relations policies and programs, and procedures for their implementation
Overseeing the formation and conduct of workplace consultative committees and employee participation initiatives

Coordinating and arranging for advertising of job vacancies, interviewing and testing of applicants, and selection of staff in line with employer’s vacancy requirements and skill levels.
Maintaining personnel records and associated human resource information systems
Providing advice and information to management on workplace relations policies and procedures, staff performance and disciplinary matters in line with State labor laws and regulations
Arranging the induction of staff and providing information on conditions of service, salaries and promotional opportunities
Receiving and recording job vacancy information from employers such as details about job description, wages and conditions of employment
Providing information on current job vacancies in the organization to employers and job seekers
Undertaking negotiations on terms and conditions of employment, and examining and resolving disputes and grievances
Studying and interpreting legislation, awards, collective agreements and employment contracts, wage payment systems and dispute settlement procedures
Developing, planning and formulating enterprise agreements or collective contracts such as productivity-based wage adjustment procedures, workplace relations policies and programs, and procedures for their implementation
Overseeing the formation and conduct of workplace consultative committees and employee participation initiatives

Duties covered Human Resources initiatives and day-to-day management activities across the Arabian Gulf Countries where main roles are detailed as follows:
Promoting a positive, inclusive work environment through coaching and counseling employees, Responding to general inquiries and resolving issues in a timely manner and in accordance with legislation and company policies and procedures (i.e. open door, progressive discipline, investigation techniques).
Engaging with employees/answer questions, identify concerns.
Assisting in the development and delivery of special projects and/or topical training programs.
Providing guidance and supervision to HR Administration staff.
Overseeing direct reports responsible for Time and Attendance, HRIS system, Manpower planning, work load capacity analysis, recruitment trackers in addition to relevant decision catalyst reports.
In charge of the recruitment and on-boarding process of all hourly and salaried employees.
Working on research and development while identifying areas to improve and grow.
Leading the formulation of Human Resources policies, practices, and procedures; supports special projects/initiatives and contributes to the creation of HR Communications materials such as start-up agenda, employee handbook and similar.
Supporting and participating in the site Social Committee meetings/events.
Investigating and reporting incidents including; misconduct, accidents, injuries, complaints, near misses, infractions, and other violations of company policies and procedures.
Deciding upon the appropriate action to be taken in order to correct substandard acts or conditions. Following up to ensure corporate strategies are completed and effective.
Collaborating with the Return to Work Specialist all disability cases, short-term & long-term disability and ensuring return to work planning and programs are established.
Guiding management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values.
Complying with country of operation state and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.
Updates job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks;

Coordinating and arranging for online advertising of job vacancies in line with employer’s vacancy requirements and skill levels.
Maintaining personnel records and associated human resource information systems
Providing advice and information to management on workplace relations policies and procedures, staff performance and disciplinary matters in line with State labor laws and regulations
Arranging the induction of staff and providing information on conditions of service, salaries and promotional opportunities
Receiving and recording job vacancy information from employers such as details about job description, wages and conditions of employment
Providing information on current job vacancies in the organization to employers and job seekers
Undertaking negotiations on terms and conditions of employment, and examining and resolving disputes and grievances
Studying and interpreting legislation, awards, collective agreements and employment contracts, wage payment systems and dispute settlement procedures

Work with Marketing to ensure consistent lead generation.
Collaborate with sales leadership to create and train prospecting process.
Collaborate with sales leadership to create and train lead qualification process.
Hire high-performing salespeople according to HR staffing guidelines.
Train new salespeople to ensure success.
Manage day-to-day performance of all sales team members and deliver reviews.
Work with sales leadership to generate ideas for sales contests and motivational initiatives.
Lead and schedule weekly and/or monthly team meetings with sales team and leadership.
Track sales team metrics and report data to leadership on a regular basis.
Coach and develop direct reports.
Implement performance plans according to company procedure.
Embody company culture and maintain high sales employee engagement.
Collaborate with IT on sales technology initiatives.
Meet pre-determined revenue goals through the activities of direct reports.
Ensure correct usage of CRM and other sales applications.
Train and ensure adherence to sales process
Accomplished Best Employee of the year (2001) winning the first prize in Retail Banking sales.
Established successful relations with management and non-management levels thus enhancing internal process and team culture

Assisted in Human resource Annual budgets preparations and presentations
Launched recruitment campaigns to cope with strategic regional expansions
Consolidated new employees’ orientation programs and training
Supervised students internship and training on Banking practices and system applications
Handled employees’ loans request as per policies and procedures
Practiced different functions under all of: Branch operations, Credit analysis, Administration and inspection