store manager
BURBERRY
Total years of experience :18 years, 11 Months
Store manager looking after 3 BURBERRY stores in Bahrain
Company Industry: Retail/Wholesale Job Role: Management Store Operations: Delivery of operational standards within the store in terms of Visual Merchandising, availability, customer service, stock maintenance, safety and security. Maintaining Brand integrity through display standards. Ensure proper security control of stocks in the store through the implementation of agreed delivery plans and by following company procedures relating to stock movement. Work with the merchandising team to ensure the availability of stock as well as identify and propose actions for slow moving / fast moving stocks for an efficient stock turnover. Ensure concerns and opportunities are addressed with the buying team with regards to ordering levels. Make sure IT systems are up and running without any business disruption. Ensure permits and licences required for food handling or any other related work permits are registered and renewed in a timely fashion in coordination with relevant Group parties and Government officials. Planning, strategizing, accounting the stores sales and profits. Reviewing and evaluating monthly Profit and Loss Reports ensuring all other required reports are submitted to the Regional Manager or relevant department. Developing marketing and promotional plans to boost the sales and profit levels of the store in coordination with the Regional Manager and the Marketing Department. Taking charge of product management like ordering, receiving, price changes, handling damaged products, and returns. Conduct daily floor walks generating positive sale driving actions and coach colleagues around conversion, basket drivers and profit optimisation. Utilised Working Week Framework to plan and execute store operations. Growth and Customer Service Ensure all employees are trained on customer service behaviours and exhibits them on the shop floor. Proactively monitors customer behaviour and feedback to increase service levels. Works with customer research to identify any gaps or opportunities to increase service levels. Set an example for the team to follow. Monitors the performance of competitors in the market and identifies opportunities and threats are addressed and actions are implemented with coordination of the Regional Manager and Function Heads. Monitors the performance of the store and benchmarks for sales growth with the Store Management Team. People - Hiring, training and development Responsible for hiring, training, development of employees. Ensures a training calendar for the store. Responsibility for ensuring staffing levels are adequate to effectively operate the store, Motivating, supporting and monitoring staff performance in all aspects. Ensuring adherence to HR requirements and procedures Ensuring adherence to health and safety requirements and procedures Ensure a succession plan in the store for growth of talent and un-interrupted business operations. Finance Financial management and control Work with the Area Manager in preparation of annual budgets relating to sales, manpower, revenue and operating expenses. Ensure all relevant reports are issued on a timely basis. Ensures that there is an effective Admin Team in place to handle financial procedures including handling invoices, credit notes, petty cash, etc.
• Drive the effective and efficient handling of all stock to maximize availability, aid replenishment and avoid unnecessary marked and damaged.
• Recruit, train and retain a high caliber team with the right competency level to deliver retail execution objectives
• Conduct commercial reviews to explore and identify profit making opportunities to drive sales and minimize loss.
• Support the implementation of visual merchandise updates and phase layouts as per guidelines and timescales.
• Maximizes sales in the store through coaching and performance management of Store department Managers in the areas of scheduling, availability, layouts, promotions and customer service.
• Constantly reviews sales improvement practice, plans and initiatives.
• Minimizes costs in the store through coaching and performance management of store department management in control of salary, shrinkage and all other controllable costs.
• Maximizes the potential of store management and staff through coaching and performance management. Ensures all vacancies are filled with appropriately qualified individuals.
--responsible for the overall operations of a retail store, including customer service, productivity, profitability, training and development of staff, and control of expenses and shortages.
-using all available resources such as time, materials, and people to meet store objectives.
-appearance and attitude of the staff.
- control the staff work hours and breaks and their vacations.
- inventory of the gods in the store.
- seasonal visits to the mother company(ISTANBUL TURKY) and select the season merchandise.
- receiving the shipments, count the items and display them.
- visual merchandizing in the store and windows display.
- follow up with the maintenance issues in the store and the annual maintenance
handle the section stock and the staf and dealing with the customers.