Samer Karazi

Store Manager at Villeroy & Boch

• United Arab Emirates - Dubai
• My current job since February 2006

 Responsible for the overall store operations including maximizing sales and profits, stock management, staff training and development, KPI analysis, budget preparation, expenditure schedules and variance analysis
 Successfully administered operations by initiating, coordinating, and enforcing operational and personnel policies and procedures
 Analyzed store KPI to evaluate and set up stock level and sales targets
 Purchased inventory by researching emerging products, anticipating buyer interest and negotiating volume price breaks
 Motivated staff by setting up goals & objectives and successfully achieved weekly, monthly, and yearly sales targets
 Maintained high-level staff performance by coaching, counseling, and disciplining employees
 Ensured superior performance and customer service quality
 Performed monthly and yearly stock counts and ensured that stock damage/shrinkage was kept to minimum levels by providing profit protection training

Sales Executive
 Welcomed customers into the store and provided them with advice and guidance on products
 Identified customers’ requirements, recognized service enhancement opportunities and met individual monthly targets
 Sold and followed up with customers in regards to delivery and orders
 Created & maintained store displays and merchandise
 Received and stored the delivery of large amounts of stock
 Closed monthly sales reports, exported store data and arranged store KPI for management
 Kept up to date with special promotions and putting up displays
 Handled objections from customers in order to turn the sale around