أحمد Irffan

• Create, present, and implement competitive solutions by partnering with customers - analyze needs, gather specifications and situational requirements, work with business development personnel to create effective solutions specifically tailored to the specific customer account.
• Write and review customer solution documents, RFP response, and Review cost estimates for project planning and customer adaptations.
• Effective & Successful proof of Concepts (POCs) implementation.
• Drive Business and Service Layer development with the customer by finding new opportunities based on expanding existing solutions as well as creating new ones.

As Citrix Consultant presenting solutions on long pending and nagging issues,
Citrix environment assessment/review and submit report.
Working with BAU team to raise RFC and get new changes implemented.
Ensuring Citrix Edgesight usability as support tool for BAU team.
Citrix User Performance Optimization in purview of VMware, Netapp, Network and DB.
Citrix XenDesktop 7.5 Implementation.

As End User Computing specialist working in close co-ordination with Project Managers, Solution Architects, Delivery Managers/Heads and Process Quality Managers for Citrix Infrastructure and VMware infrastructure design, review, capacity and stability.

Senior Specialist responsible for Citrix Infrastructure Management of Ceva Logistic and EMI Music.
Wintel (Citrix/VMware):
• Citrix Infrastructure management, Citrix Secure Gateway and Access Gateway deployment.
• Citrix infrastructure set up, Citrix Licensing, Load balancing, User Policy management. Printer management, Citrix Web Interface, Citrix Password Manager Management.
• Problem Management role on demand, to write Root Cause Analysis
• Virtual Center server troubleshooting, ESX host and Virtual Machine management,
• VMs P2V, VMs datastore migration (VMotion), VMware ESX server Admin tasks and command line troubleshooting

Started as Technical Support Executive and later promoted as Subject Matter Expert.
As Subject Matter Expert:
• Prioritizing, tracking and taking escalations
• Meet Service Level Agreement (SLA) and metrics
• Team SPOC
• Actively participated in account Transition Process and knowledge transfer
• Citrix infrastructure management, VMware Virtual Machine system Administration
• Windows2003 server, Active Directory, Group Policy, DNS.