أحمد حسن

- System Administration (Mainly for Microsoft and VMware Products).
- Installing and configuring Microsoft Windows server OS.
- Provide cloud services through VMware as Virtualization Platform and Microsoft systems as OS and applications layer.
- Manage MS active directory service for different type of scenarios (Single forest Single Domain, Single forest multiple domains, Multiple Forests….).
- Troubleshoot Datacenter, physical hosts, Guest OS, VM and application incidents ( Microsoft OS, Citrix XenApp, VMware Vsphere and ESXi, Microsoft Hyper-V, Microsoft Unified Communication, ..) .
- Monitoring Datacenter components (physical and virtual appliances) Using Microsoft System Center suite (SCOM), advanced Host Monitor, Manage Engine and different monitoring utilities.
- Provide Infrastructure as a service (dedicated servers, shared computing resources, online storage).
- Provide Application (platform) as a service (office 365).

November 2010-Present Technical Support Officer at INTRACOM IT SERVICES Middle East and Africa
Main Tasks: - Network and System Administration.
- Provide services to users, troubleshoot and solve their technical problems.
- Modernize computer network at the company regularly to suite its strategies and plans.
- Keep up with technologies trends, and recommend what suites company operations.
- Installing and configuring computer hardware operating systems and applications
- Participate in the evaluation process of equipment to be bought.
- Provides support in the maintenance of mainframe connections.
- Installing, configuring and sets up printers; installs software programs.
- Reviews operational documentation for adherence to Data Center requirements
- Reviews technical literature and attends seminars and training sessions.
- Prepares clear, accurate, and concise technical reports.