ahmad abu-serrieh

Technical Support Engineer at Offtec

• Jordan - Amman
• My current job since January 2019

● Help staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
● Troubleshoot system and network problems.
● Test systems with end users (Clients) and send reports about system situations; and bug reports if needed.
● Install and configure printing software solutions like (Kyocera MyQ and HP Jet Admin)
● Follow up with technicians and customers on problems
● Send price quotations with needed machines spare parts
● investigating, diagnosing and solving computer software and hardware faults
● Provide help with trainings and presentations to entry level personals.
● Meet new customers and assist them to assemble and put together the software systems and programs in the company.