Sales Executive
Trading Enterprises - Al Futtaim Group
Total years of experience :11 years, 3 Months
Delivered excellent customer service to all new as well as existing customers.
Ensure that the customer’s expectations always meet or exceed the standards set by Honda.
Strong knowledge of Sales process, F&I, structure, systems and methodology.
Managing displays of showroom and ensure the demo cars available in showroom are in the condition as per the set
standards.
Up to date with competition offers and products to handle the objections.
Managed showroom in the absence of Branch Manager
Canon Photo Video)
Key Result Areas:
Managing operations for Product & Marketing Department from scratch; defining and identifying the marketing spend;
ensuring budgetary control as per company’s sales plan
Assisting in the development and execution of strategic plans, organizing process, launching and sustaining new
brands from inception till successful completion
Monthly PSS exercise with our in-house Finance team to forecast & purchase
Streamlining innovative marketing & advertising strategies to increase customer acquisition, penetration &
revenue
Rolling-out the annual advertising & promotional budgets to drive growth for the brand as well as developing annual
marketing plans and submitting A&P claims within 30days after promotion ends
Evaluating goals and objectives for channel & investigating different business models that can be applied to new
channels for the organization by interacting with functional heads & other top functionaries
Ensuring proper coordination among the organization’s various communications outlets, including social media,
website, general email, online reviews, print media, marketing collateral, mass mailings into a seamless, compelling
brand expression
Analyzing consumer insights and concepts and ascertaining who the target audience is and how best to reach them
and going “on-air” in the most cost effective and flexible manner; conducting GAP Analysis for national promotions
Product Training for new launches & changes
Highlights:
Played a key role in the development of short and long-term strategic plans including annual business plans, media,
promotion and innovation pipelines
Proposed and activated a marketing and partnership program involving product line launch, sales and marketing
strategy, event advertising and sponsorship, supply logistics, pricing and CRM development
Monitored sales, support Product & Marketing Managers in all decisions, and ensured a high level of competitiveness
for the brand in the market
Assisted in providing a competitive product range for the UAE region in corporation with -HQ, Sales and local
Distribution Partners
Managing Stock and coordination with warehouse team for processing and delivery of LPO
Entrusted with the responsibilities of:
o Following up with the principal & Retailers for credit note for each claim, to be received within 90 days
o Maintaining monthly detailed sales report.
o Analyzing SKUs performance by customer and distribution channel
Key Result Areas:
Achievement of monthly Post-paid, Mobile Internet and Data Dongle sale targets which are revised on quarterly basis.
Acclaimed for consistency for achieving all sales targets.
Ensuring maximum retention percentage by optimum utilization of retention tools. Controlling 0-90 days churn by
focusing on 100% first bill payments & personalized services to premium customers. Manage to arrest the churn
percentage less than 2%.
Manage relationships with existing and prospect organizations. Pricing, negotiating & closing deals.
Highlights:
Winner Best Performer of the quarter in the month of December 2013.
Efficiently handled the team operations and administrative issues in absence of manager.
Delivering optimal customer service through professionalism and product knowledge.
The primary responsibility was to increase the revenue by achieving the monthly targets which were revised quarterly
and delivering exceptional customer experience being the face of Vodafone
courses: 2007 10th from CMS
courses: 2007 10th from CMS
