customer service agent
Amazon
Total years of experience :6 years, 3 Months
Deliver first-level support to customers, in line with Souq.com brand values and defined
SLAs, in order to successfully resolve customer issues/ complaints.
● Provide comprehensive and knowledgeable information and service to customers
regarding retail and marketplace products and services in order to maintain positive
customer satisfaction levels.
● Communicate with customers clearly, with a high-level of proficiency in
customer-handling in order to positively present the Souq.com brand and its products and
services.
Initiates sales process starting from sales calls, scheduling appointments; understanding customer requirements, making initial presentation, submitting offer, and following up.
Expands sales in existing accounts and inform customers of new offers making sure to explain every aspect of it.
Internal communications between departments, technical, financial, and marketing department.
Attend Weekly sales meeting to discuss customer needs, market plans, and competitive ISPs.
Submit weekly and monthly reports.
Scheduling daily and weekly meetings with Vtel customers.
Maintain great relation with existing accounts by season calls and visits.
Identify project and new opportunities
Keeping good relation with our manufacturers from US (Oxblue) and making sure sales aspects been met to generate future business opportunities.
Preparing financial and technical proposal documentations proposals for both private and government Tenders projects.
Work with technical team to design best security solution in CCTV for both IP and Analog systems.
Closing deals and following up.
Identify potential contractors/electromechanical and explore new business opportunities.
Understanding market competitors.
Support All Line Products from Analog, IP and management software in both technical and installation for end client support.
Keeping up with the new Technologies in the CCTV field, alongside with IP new technologies
Searching and contacting new manufacturers to represent and compete in Qatar market quality and price wise.
Daily search for new opportunities to meet Doha market Security solutions requirements with MEP, Main Contractors & end users.
Market Research and competitor’s analysis.
Analyzing new projects by preparing meetings with technical team and weekly meetings with GM & technical department.
Preparing New Quotes (Financial Offers)
Managing Presales Team (technical offer, BOQ).
Technical following up inquiries.
Submitting Financial & Technical offer
Following up, negotiations, closing deal.
Designed Company Profile,
Daily sales call and setting up meetings with new clients.
Seeking new clients.
Projects Study and proposal in both technical and financial documentations, proposing system end to end design and setup total installation and configuration.
Sell All Line Products from Analog, IP and management software.
Handling existing major accounts in public and privates sectors
Develop and expand Marriott new market share and strengthen the relationship with our clients
Develop and maintain relationships with key clients in order to enhance business.
Respond quickly to client requests in a friendly effective manner.
Understanding customer requirements and providing suitable options to meet their needs.
Seeking projects and selling the company products.
Preparing quotations.
Working with our technical team.
Handing over projects with engineers.
Leading presentations to customers.
Ensured follow-up of technical services.
Maintained productive relationships with the
distributors to maximize sales growth.
Computer information systems