Ahmad Mansour

Deliver first-level support to customers, in line with Souq.com brand values and defined
SLAs, in order to successfully resolve customer issues/ complaints.
● Provide comprehensive and knowledgeable information and service to customers
regarding retail and marketplace products and services in order to maintain positive
customer satisfaction levels.
● Communicate with customers clearly, with a high-level of proficiency in
customer-handling in order to positively present the Souq.com brand and its products and
services.

 Initiates sales process starting from sales calls, scheduling appointments; understanding customer requirements, making initial presentation, submitting offer, and following up.
 Expands sales in existing accounts and inform customers of new offers making sure to explain every aspect of it.
 Internal communications between departments, technical, financial, and marketing department.
 Attend Weekly sales meeting to discuss customer needs, market plans, and competitive ISPs.
 Submit weekly and monthly reports.
 Scheduling daily and weekly meetings with Vtel customers.
 Maintain great relation with existing accounts by season calls and visits.

 Identify project and new opportunities
 Keeping good relation with our manufacturers from US (Oxblue) and making sure sales aspects been met to generate future business opportunities.
 Preparing financial and technical proposal documentations proposals for both private and government Tenders projects.
 Work with technical team to design best security solution in CCTV for both IP and Analog systems.
 Closing deals and following up.
 Identify potential contractors/electromechanical and explore new business opportunities.
 Understanding market competitors.
 Support All Line Products from Analog, IP and management software in both technical and installation for end client support.
 Keeping up with the new Technologies in the CCTV field, alongside with IP new technologies

 Searching and contacting new manufacturers to represent and compete in Qatar market quality and price wise.
 Daily search for new opportunities to meet Doha market Security solutions requirements with MEP, Main Contractors & end users.
 Market Research and competitor’s analysis.
 Analyzing new projects by preparing meetings with technical team and weekly meetings with GM & technical department.
 Preparing New Quotes (Financial Offers)
 Managing Presales Team (technical offer, BOQ).
 Technical following up inquiries.
 Submitting Financial & Technical offer
 Following up, negotiations, closing deal.

 Designed Company Profile,
 Daily sales call and setting up meetings with new clients.
 Seeking new clients.

 Projects Study and proposal in both technical and financial documentations, proposing system end to end design and setup total installation and configuration.
 Sell All Line Products from Analog, IP and management software.

Handling existing major accounts in public and privates sectors
 Develop and expand Marriott new market share and strengthen the relationship with our clients
 Develop and maintain relationships with key clients in order to enhance business.
 Respond quickly to client requests in a friendly effective manner.
 Understanding customer requirements and providing suitable options to meet their needs.

 Seeking projects and selling the company products.
 Preparing quotations.
 Working with our technical team.
 Handing over projects with engineers.
 Leading presentations to customers.
 Ensured follow-up of technical services.
 Maintained productive relationships with the
distributors to maximize sales growth.