Ahmad Mehieddine

Events Officer at Al Fahim Group

• United Arab Emirates - Abu Dhabi
• My current job since March 2015

Call Centre Agent at Al Fahim Group

• United Arab Emirates - Abu Dhabi
• June 2011 to March 2015

- Receives/collates customer inquiries thru various communication channels
- Assign inquiries & complaints to the person in-charge
- Updating customers’ information on AutoLine System
- Maintaining & updating the CRM internal portal
- Registering Mercedes-Benz customers in a special loyalty program
- Quarterly & bi-annually ad-hoc manual CSI (Customer Satisfaction Index)
- Performs any other tasks assigned by the immediate supervisor
- Quarterly & bi-annually ad-hoc manual CSI (Customer Satisfaction Index)
- Performs any other tasks as assigned by the immediate supervisor

(Frontline customer service, tour guide, salesman) at Vibes Events & Promotions

• United Arab Emirates - Abu Dhabi
• May 2009 to April 2011

customer service, tour guide, sales agent
Events: GT1 race 2011, Stevie wonder concert, Dragster cars race 2011, Formula drift race, V8 supercars race 2011, Laureus award 2011, FIFA 2010, FWAD lunching ceremony, Nelly Furtado concert, Queen Elizabeth visit welcoming, Jonas Brother’s concert, Formula 1 race 2010, GT1 race 2010, UFC 112, IL Divo concert, Dragster Cars Race 2010, V8 supercars race 2010, Formula 1 race 2009, FIFA 2009, tour guide from Emirates palace to Manarat Al Saadiyat (Saadiyat Island), Venue Tour in YMC (Yas Marina Circuit), Exhibitions: (IRENA, S.I.A.L, Abu Dhabi Art fair, SIM & MEMEX, ADIHEX, Gastech)

Public Relations at Al Murshid Commercial Info Services

• United Arab Emirates - Abu Dhabi
• June 2009 to June 2009

Responsible to deliver the future projects to the main governmental ministries and presenting them

Public Relations at Al-Madina Agencies and services

• United Arab Emirates - Abu Dhabi
• June 2004 to August 2004

Data entry the new applicants applications, and worked as PR