marah allababidi

Communicate with sales, product, and 3PL teams to ensure that each piece of
the onboarding journey meets customer expectations
Supervise product improvement projects such as product feature requests,
API migrations, engineering priorities, and Cost-Revenue portfolio
Insure quality integrations between Otter products and other partners such as
Careem, Talabat, Deliveroo, Foodics, Hungerstation, Jahez, and etc

Customer Success Specialist (Nov 21- Dec 22)
Lead the CS team with projects and sprints related to CSM tasks
Driving account expansion with contextual offers and growing lifetime value
Building and implementing the right customer success playbook
Managing churns and increasing customer retention
Creating a minimum-viable onboarding process with in-app guidance to
educate customers
Analyzing customer feedback and closing feedback loops
Liaising with the sales team to understand customer needs
Liaising with the marketing team for better user insights
Communicate with sales, product, and 3PL teams to ensure that each piece of
the onboarding journey meets customer expectations
Supervise product improvement projects such as product feature requests,
API migrations, engineering priorities, and Cost-Revenue portfolio
Insure quality integrations between Otter products and other partners such as
Careem, Talabat, Deliveroo, Foodics, Hungerstation, Jahez, and etc