Home Automation Technical Site Engineer
Mideast Communication Systems (MCS)
Total years of experience :10 years, 2 Months
As a technical engineer I have some responsibilities:-
- Lead a team of technicians to perform installation and maintenance of hardware of each project.
- Perform paper work and update each project status with all steps done.
- Update CAD drawing after completing each step.
- Align with different departments to complete the required work on time.
- Involved in development of the product we are dealing with after getting feedback from customers with positive and negative points of product.
- Train the customers on using the product.
- Complete the maintenance works if needed at the fastest time and high level of proficiency.
•Install, adjust, maintain, repair, or provide technical support for medical equipment.
•Evaluate the safety, efficiency, and effectiveness of biomedical equipment.
•Train clinicians and other personnel on the proper use of equipment.
I was one of the pre-launch team of the (Directory and assistance queue) for Etisalat.
For one year I was responsible for testing the applications and make surveys about the expcted scenarios for that queue, I improved my skills with Microsoft Office package, handling high-valued customers and understood a lot about how to communicate with other teams.
-Answer customers' calls and reply to all questions regarding the company or any service provided the company.
- Be aware of every update on spot and deliver info to the responsible team.
- As a technical support agent, I have to help customers with the ADSL service.