Total Years of Experience: 11 Years, 9 Months
February 2016
To Present
Senior service advisor - Body & paint
at Toyota Egypt
Location :
Egypt - Cairo
Senior Service advisor ( Body & Paint ):
• Certified Senior Toyota Service Advisor TSA 21
• Calculating client quotations for needed repairs, showing time, cost and labor estimates and needed spare parts for the repair.
• Recording client contact data and establishing relationships with customers
• Deliver technical presentations explaining repairs or services to customers
• Plan and modify products to meet customer needs
• Persuading clients that our service will satisfy their needs in terms of quality, price and delivery
• Communicate client needs to the upper management for future improvements
• Collect and document competitive offers and intelligence
• Certified Senior Toyota Service Advisor TSA 21
• Calculating client quotations for needed repairs, showing time, cost and labor estimates and needed spare parts for the repair.
• Recording client contact data and establishing relationships with customers
• Deliver technical presentations explaining repairs or services to customers
• Plan and modify products to meet customer needs
• Persuading clients that our service will satisfy their needs in terms of quality, price and delivery
• Communicate client needs to the upper management for future improvements
• Collect and document competitive offers and intelligence
May 2015
To February 2016
Service advisor
at BMW - Deutsche Automotive authorized dealer
Location :
Egypt - Cairo
• handling customers complain and advice customers about routine maintenance
• Calculating client quotations for needed repairs, showing time, cost and labor estimates for the service.
• Recording client contact data and establishing relationships with customers
• Deliver technical presentations explaining products or services to customers and prospective customers
• Plan and modify products to meet customer needs
• Persuading clients that our service will satisfy their needs in terms of quality, price and delivery
• Communicate client needs to the upper management for future improvements
• Calculating client quotations for needed repairs, showing time, cost and labor estimates for the service.
• Recording client contact data and establishing relationships with customers
• Deliver technical presentations explaining products or services to customers and prospective customers
• Plan and modify products to meet customer needs
• Persuading clients that our service will satisfy their needs in terms of quality, price and delivery
• Communicate client needs to the upper management for future improvements
September 2014
To May 2015
Service advisor
at Skoda - Artoc Auto service center
Location :
Egypt - Cairo
• handling customers complain and advice customers about routine maintenance
• Calculating client quotations for needed repairs, showing time, cost and labor estimates for the service.
• Recording client contact data and establishing relationships with customers
• Deliver technical presentations explaining products or services to customers and prospective customers
• Plan and modify products to meet customer needs
• Persuading clients that our service will satisfy their needs in terms of quality, price and delivery
• Communicate client needs to the upper management for future improvements
• Meeting regular monthly targets
• Collect and document competitive offers and intelligence
• Plan for warranty claims & get approvals from the Central office in Czech Rep.
• Calculating client quotations for needed repairs, showing time, cost and labor estimates for the service.
• Recording client contact data and establishing relationships with customers
• Deliver technical presentations explaining products or services to customers and prospective customers
• Plan and modify products to meet customer needs
• Persuading clients that our service will satisfy their needs in terms of quality, price and delivery
• Communicate client needs to the upper management for future improvements
• Meeting regular monthly targets
• Collect and document competitive offers and intelligence
• Plan for warranty claims & get approvals from the Central office in Czech Rep.
August 2013
To September 2014
Automotive service advisor
at Brilliance Bavarian Auto
Location :
Egypt - Cairo
advice customers about routine maintenance and handling there complains. Identifying problems by questioning the customer and doing visual and road tests. Recommending corrective procedure and make job order for needed repairs showing time, cost and labor estimates then explaining the work performed and charges to the customer before paying the invoice.
June 2012
To August 2013
Process control engineer - shift engineer
at Al- shorouk for modern printing and packaging
Location :
Egypt - Cairo
working closely to the production manager reporting him the production plans and work processes. Handling day-to-day production issues. Managing personnel, machines and materials to achieve production plans.
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