IT Network Engineer
Aman Information Systems L.L.C
Total years of experience :5 years, 11 Months
Experienced Cisco Certified Network Associate with extensive background in network routing and switching. Expert in the installation and configuration of local and wide area networks. Able to build, maintain, and monitor secured network systems. Experienced in ensuring efficient network operation at all times to prevent user and website outages. Able to assist in the initial analysis, design, planning, and coordination of LAN and WAN network systems
Responsible for Zain franchise showroom maintenance and support.
Responsible for PDA operation, support and reports.
Assist in supervising the implementation of the IT security policy.
Monitor and implement the policy to protect the system from Viruses, Trojans, Spyware
and Hacking.
Sophos Firewall and Antivirus.
Troubleshooting system and network problems and diagnosing and solving hardware or
Software Faults. Proficient at developing and testing hardware systems. Expertise in a
variety of computer and software tasks.
Experiencing, IBM desktops, VI, VGA, and Ethernet. Outstanding knowledge of
communications design hardware.
Install and configure computer hardware, software, systems, networks, printers.
Troubleshooting system and network problems and diagnose and solve hardware or
software faults
Monitor and maintain the LAN, Network Servers, Printers, LAN points, Switches, Patch pane,
etc.
Keep customers informed of progress during issue lifecycle and make follow-up calls or communications in a timely manner.
Assist team members and provide support and solutions to customer queries to meet
company objectives.
Maintain updated knowledge of company products and services to better provide customer
support and service solutions.
Gathered customer and technology information to determine technical support level; elevate
calls to appropriate support level as necessary Accurately processed and documented call
transactions using tracking software.
Performed troubleshooting techniques over the phone or via web messenger to identify and
resolve issues.
Experienced Cisco Certified Network Associate with extensive background in network routing and switching. Expert in the installation and configuration of local and wide area networks. Able to build, maintain, and monitor secured network systems. Experienced in ensuring efficient network operation at all times to prevent user and website outages. Able to assist in the initial analysis, design, planning, and coordination of LAN and WAN network systems
