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Ahmad Nasr, Deputy Sales & Customer Service Manager

Ahmad Nasr

Deputy Sales & Customer Service Manager ·Arabeya Online Brokerage

Egypt

Bachelor's degree, Law

Work experience

Total years of experience: 18 years, 5 months

Deputy Sales & Customer Service Manager

August 2017 - Present

Arabeya Online Brokerage

Cairo, Egypt

August 2017 - Present

• Assisting the manager in implementing business procedures, maintaining quality standards, monitoring staff performance and handling complaints.
• Working closely with the executive management in setting and implementing business development plans.
• Coordinating with the marketing team in generating and qualifying high quality leads and prospects.
• Analyzing market trends and developing strategies that drive sales and ensure market competitiveness.
• Identifying employee training and development needs.
• Conducting organizational, task, and individual training needs assessment.
• Designing, leading and delivering of in-house customer focused and effective sales training programs and workshops.
• Acting manager in terms of supervising employees, assigning tasks, managing employee requests, and ensuring that all the systems in the department are running smoothly.

Company industry:
Financial Services
Job role:
Management

Team leader

January 2016 - Present

Arabeya Online Brokerage

Cairo, Egypt

January 2016 - Present

• Improving team efficiency through motivation, coaching and skills development.
• Building and promoting strong, long-term customer relationships.
• Developing and implementing sales plans to meet team sales targets.
• Managing high net-worth clients’ accounts.
• Setting short and long-term trading plans and executing them.

Company industry:
Financial Services
Job role:
Sales

Senior Account Manager

November 2014 - December 2015

Ci Capital Holding

Cairo, Egypt

November 2014 - December 2015

• Attracting new clients through introducing improvements to the margin account product.
• Creating a sales plan with the aim of reactivating dormant client accounts.
• Reporting directly to the managing director of the securities brokerage division.

Company industry:
Financial Services
Job role:
Sales

Account Manager

January 2008 - November 2014

Arabeya Online Brokerage

Cairo, Egypt

January 2008 - November 2014

• Managing client accounts through providing stock quotes, reporting breaking news monitoring margin limits.
• Setting short and long-term trading plans and executing trades
• Following up on sales leads.
• Generating leads through cold calling.

Company industry:
Financial Services
Job role:
Sales

Education

Ain Shams University

January 2007

January 2007

Bachelor's degree, Law

Egypt

The Egyptian Language School

June 2003

June 2003

High school or equivalent, English

Egypt

Skills

Customer Service
Expert
Customer Service
Expert
Negotiation
Expert
Negotiation
Expert
Sales
Expert
Sales
Expert
Economics
Expert
Economics
Expert
Brokerage
Expert
Brokerage
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
MARKETING
Expert
MARKETING
Expert
SALES
Expert
SALES
Expert
BUSINESS DEVELOPMENT
Expert
BUSINESS DEVELOPMENT
Expert
COACHING
Expert
COACHING
Expert
DESIGN
Expert
DESIGN
Expert
NEEDS ANALYSIS
Expert
NEEDS ANALYSIS
Expert
ORGANIZATIONAL SKILLS
Expert
ORGANIZATIONAL SKILLS
Expert
QUALITY
Expert
QUALITY
Expert
Customer Service
Expert
Customer Service
Expert
Negotiation
Expert
Negotiation
Expert
Sales
Expert
Sales
Expert
Economics
Expert
Economics
Expert
Brokerage
Expert
Brokerage
Expert

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
Professional Diploma In Human Resources Management
Jan 2014
Certified Portfolio Manager