Deputy Sales & Customer Service Manager
Arabeya Online Brokerage
مجموع سنوات الخبرة :16 years, 4 أشهر
• Assisting the manager in implementing business procedures, maintaining quality standards, monitoring staff performance and handling complaints.
• Working closely with the executive management in setting and implementing business development plans.
• Coordinating with the marketing team in generating and qualifying high quality leads and prospects.
• Analyzing market trends and developing strategies that drive sales and ensure market competitiveness.
• Identifying employee training and development needs.
• Conducting organizational, task, and individual training needs assessment.
• Designing, leading and delivering of in-house customer focused and effective sales training programs and workshops.
• Acting manager in terms of supervising employees, assigning tasks, managing employee requests, and ensuring that all the systems in the department are running smoothly.
• Improving team efficiency through motivation, coaching and skills development.
• Building and promoting strong, long-term customer relationships.
• Developing and implementing sales plans to meet team sales targets.
• Managing high net-worth clients’ accounts.
• Setting short and long-term trading plans and executing them.
• Attracting new clients through introducing improvements to the margin account product.
• Creating a sales plan with the aim of reactivating dormant client accounts.
• Reporting directly to the managing director of the securities brokerage division.
• Managing client accounts through providing stock quotes, reporting breaking news monitoring margin limits.
• Setting short and long-term trading plans and executing trades
• Following up on sales leads.
• Generating leads through cold calling.