أحمد عمر

• Managed 120+ daily customer interactions across calls, live chat,
secure video verification, social media, and in-branch channels
using CRM systems, ensuring efficient service delivery and accurate
customer follow-up.
• Executed KYC/AML compliance procedures, customer identity
verification, and regulatory checks to ensure adherence to banking
policies and fraud prevention standards.
• Handled diverse banking transactions accurately while ensuring full
compliance with operational and regulatory standards.
• Managed corporate and individual account operations, providing
account servicing, transaction support, and efficient issue resolution
through effective use of CRM platforms.
• Managed fraud-related cases by instantly blocking compromised
cards, verifying customers, and escalating authorization requests to
secure customer accounts.
• Achieved/exceeded monthly sales targets for loans, credit cards, and
banking services through cross-selling initiatives and effective
customer relationship management (CRM).
• Collaborated with internal departments to ensure timely completion
of customer requests and optimize operational workflow efficiency.
• Trained new employees on banking systems, CRM tools, compliance
procedures, and customer service protocols.
• Prepared operational reports and process documentation to support
workflow improvement initiatives.
• Recognized multiple times as Best Employee of the Quarter, achieving
performance scores of up to 100% KPI.

• Supported sales and business development for contracting and general
trading projects.
• Prepared quotations, handled follow-ups, and coordinated project
requirements with clients and teams.
• Built client relationships and identified new business opportunities.
• Managed sales records and reporting using Microsoft Excel.
• Conducted local and international client outreach via multiple
communication channels.

• Managed a high volume of outbound calls to potential customers to promote
products and services.
• Developed and maintained relationships with clients to increase sales
opportunities.
• Demonstrated strong communication skills to effectively convey product benefits
and secure sales.
• Met and exceeded sales targets by strategically identifying and pursuing potential
leads.

Achieved vehicle sales and consistently exceeded monthly sales targets.
• Conducted vehicle presentations and test drives to support customer
purchasing decisions.
• Built and maintained strong customer relationships through high-
quality service.
• Negotiated and closed sales agreements to maximize revenue and
conversion rates.
• Maintained strong product knowledge of vehicle models, features, and
pricing.