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Ahmad Omari, Insurance Operations and CS Team Leader

Ahmad Omari

Insurance Operations and CS Team Leader·Alia International Hospital

Kuwait

Master's degree, Business Administration - MBA

Work experience

Total years of experience: 10 years, 7 months

Insurance Operations and CS Team Leader

May 2022 - Present

Alia International Hospital

Al Ahmadi, Kuwait

May 2022 - Present

• Handled Auditing Process. Arranged required documents and papers.
• Trained Front office, Receptionist and Nurses and kept them updated about
Insurance details.
Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Customer Relations Manager

October 2020 - April 2022

EON Dental

Amman, Jordan

October 2020 - April 2022

Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.

Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.

Assisted with conflict resolution during partnership negotiations and acquisitions.

Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
Company industry:
Accounting
Job role:
Customer Service and Call Center

Corporate Social Media Team Leader

January 2017 - November 2020

Aramex International Ltd.

Amman, Jordan

January 2017 - November 2020

• Managed quality programs to reduce overdue compliance activities Prepared
quotes for new products and services and composed budgets
• Directed training and retraining of employees to boost performance and
enhance business results
Company industry:
Shipping

Customer Service Representative

August 2016 - May 2017

Aramex International Ltd

Amman, Jordan

August 2016 - May 2017

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Customer Service and Call Center

Contact Center Executive

November 2015 - August 2016

Aramex International Ltd.

Amman, Jordan

November 2015 - August 2016

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Customer Service and Call Center

Education

Europe open University

December 2024

December 2024

Master's degree, Business Administration - MBA

Germany

Tafilah Technical University

May 2015

May 2015

Bachelor's degree, Business Administration

Jordan

-

Skills

Project Management
Expert
Project Management
Expert
Marketing
Expert
Marketing
Expert
Leadership
Expert
Leadership
Expert
Customer Care
Expert
Customer Care
Expert
Data Analysis
Expert
Data Analysis
Expert
Outlook
Expert
Outlook
Expert
Organizational Performance
Expert
Organizational Performance
Expert
Team Management
Expert
Team Management
Expert
Waste Reduction
Expert
Waste Reduction
Expert
Problem Solving
Expert
Problem Solving
Expert
Planning
Expert
Planning
Expert
Quality Assurance
Expert
Quality Assurance
Expert
operations
Expert
operations
Expert
INSURANCE POLICIES
Intermediate
INSURANCE POLICIES
Intermediate
INTERNAL AUDITING
Intermediate
INTERNAL AUDITING
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
PROJECT SCHEDULES
Intermediate
PROJECT SCHEDULES
Intermediate
SOCIAL MEDIA
Intermediate
SOCIAL MEDIA
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ANALYTICS
Intermediate
BUSINESS ANALYTICS
Intermediate
Business Communication
Expert
Business Communication
Expert
Analytical Skills
Expert
Analytical Skills
Expert
Managing High Performance Teams
Expert
Managing High Performance Teams
Expert
Risk Mitigation
Expert
Risk Mitigation
Expert
Digital Marketing
Intermediate
Digital Marketing
Intermediate
Logistics
Expert
Logistics
Expert
Team Leadership
Expert
Team Leadership
Expert
Retail
Expert
Retail
Expert
Management
Expert
Management
Expert
Project Management
Expert
Project Management
Expert
Marketing
Expert
Marketing
Expert
Leadership
Expert
Leadership
Expert
Customer Care
Expert
Customer Care
Expert
Data Analysis
Expert
Data Analysis
Expert

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
Customer Relation Management (CRM), Hp-Life Business Communication
Professional Writing
Data Visualization in Tableau
Google Data Analytics
Digital Marketing & E-commerce
Six Sigma Green Belt Certified Management
Business Management Certified (BMEC)
Jan 2023
Six Sigma Green Belt Certified
Dec 2023
Show credentials
Managing The Physical Health Care Environment,
Training
Customer Relation Management (CRM)
Hp-life
Scrum Fundamentals Certified (SFC)
SCRUMstudy - Accreditation Body for Scrum and Agile Show credentials
Project Managment
Oxford Home to Study
Strategic planning
Hp-Life
Social Media Marketing
Hp-Life
Business Communication
HP-Life

Hobbies and interests

Data Analysis
Data Wrangling