Regional Operations Manager
M. H. Alshaya Company
مجموع سنوات الخبرة :20 years, 9 أشهر
- Managing multiple countries/ Area Managers.
• Manages and improves the commercial performance of the store by increasing turnover and maximizing profitability. • Works on to achieve the performance objectives in all areas of retail activity including store operations, human resources, Finance, buying, customer care, marketing, logistics, information technology and administration • Oversees proper staffing schedule and deployment of manpower. • Manages and motivates the team to increase sales and ensure efficiency. • Manages stock levels and making key decisions about stock control and inventory • Analyses sales figures and forecasting future sales volumes to maximize profits • Deals with staffing issues, conducting performance appraisals and reviews, providing or organizing training and development activities • Responds to customer complaints and comments and ensures quality customer service
• Manages and improves the commercial performance of the store by increasing turnover and maximizing profitability. • Works on to achieve the performance objectives in all areas of retail activity including store operations, human resources, Finance, buying, customer care, marketing, logistics, information technology and administration • Oversees proper staffing schedule and deployment of manpower. • Manages and motivates the team to increase sales and ensure efficiency. • Manages stock levels and making key decisions about stock control and inventory • Analyses sales figures and forecasting future sales volumes to maximize profits • Deals with staffing issues, conducting performance appraisals and reviews, providing or organizing training and development activities • Responds to customer complaints and comments and ensures quality customer service
Projects
Countries covered include Kuwait, UAE, Bahrain, Qatar, KSA, and Lebanon.
Responsible for Foot Locker expansion plan as project manager in MENA.
Training with Host Brand in Germany and Amsterdam for 1 week about the new concept of Foot Locker ( Layout, Density, developing New Fixtures, Commercial’s, Staff Training and operations)
Manage communication between the Middle East Marketing Department, Footlocker host brand, and FootLocker stores in the Middle East.
Attend European training in (Germany, Amsterdam & Paris) visiting different cities all about new stores opening preparations, store daily operation, VM implementation in store, commercial awareness.
Handle the new store openings across the Middle East: staff training, store fixtures, visual merchandising, floor layouts, and marketing campaigns and communication external and internal for the whole project.
Align marketing activities with stock allocations (product launches and market entries).
Responsible for non stock order for all new stores according to (drawing, turnover).
Worked with contractors to finalize all new store drawings according ME needed and profile.
Train and develop the Visual Merchandising team and deliver seasonal workshops, ensuring personal development plans are complete for the entire team.
Conducted Market Research for new opening stores across the 6 countries.
Working with merchandising team for stock consolidations between the stores related to (best seller, store profile, store size, customer needs).
New layout launching in Q2 2012 across Middle East stores 25 stores (the year project).
Build external networks to understand market trends & competitor activity that once feedback into central teams allows us to maintain a competitive advantage.
Worked as In-store Trainer: Guiding, organizing, supervising, and training staff to maintain professionalism and brand standards
Analyzed the effects of tactical promotions on sales and provided performance summaries and recommendations
Was customer service ambassador throughout my tenure in the store and effectively maintained customer satisfaction
Analyzed commercial reports to maintain strengths and improve areas of weakness
Attended the operations meeting to follow the business update in countries.
Acting as lead manager during the operations manager abcens
Assistant Store Manager
Assisted the store manager administer training to the staff
Handled all the staff-related issues with the staff
Implemented Visual Merchandising plans as per brand guidelines
Worked with the Brand Manager to support best sellers and devise plans to help clear slow moving items
Prepared weekly performance reports
Assisted with the buying process to ensure that the brand was meeting customer demand
Responsible for customer database management
Determined correct allocation of space within the store by analyzing sales reports
Participated in the selection of new staff
Maintained effective communication between the store and operational team
Attended the training for human development program
Responsible for all store finances
Was responsible for the opening and closing of three brands
Handled the petty cash expenses across three brands
Was responsible for controlling store related expenses across three brands
Responsible for customer database management
Ensured sales area is clean, presentable, fully stocked and compliant to brand and company policies & procedures.
Maintained product knowledge and assisted in the coaching of new and existing colleagues
Made recommendations to customers while maintaining customer service that is consistent with brand values.
Actively participated in product launches in order to attract new customers
Was responsible for all administration document completion
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Bachelor Degree