Senior support engineer
Amazon Web Services
Total years of experience :17 years, 8 Months
I work at AWS Safety Engineering department. The main function of the department is managing the high severity incidents for both Amazon retail and AWS cloud.
My role involves handling incidents manually, improving processes, collecting and analyzing incidents historical data, automating recurring tasks and building tools and dashboards that help making the impact of incidents shorter in time, smaller in size and fewer recurrence.
• Responsible for maintaining the organization’s IT infrastructure including the HW servers, VMware products including vSphere and vRealize.
• Administering over 140 Linux servers running RHEL5 & 6 and Oracle Enterprise Linux 5 & 6: Deploying new servers, doing the daily health check, deploying new clusters and maintaining existing ones.
• Working on 3 HP blades enclosures, including bl660 and bl460 G8 and G9 servers, as well as configuring the virtual connects.
• Installing, configuring and maintaining VMware vSphere 5.5 and updating to 6.0 U1.
• Maintaining and administering VMware vRealize Automation Center 6.2 and customizing it according to GOSI’s requirements.
• Installing, configuring and maintaining vCenter Site Recovery Manager 5.8.0 and vSphere replication 5.8.0 in main site and DR site.
• Maintaining vRealize Operations Manager 6.1.0 and customizing the reports according to GOSI’s requirements.
• Building a virtualized environment using oVirt, the base for Red Hat Enterprise Virtualization.
2012 - date SAUDI TELECOM COMPANY (STC) - Riyadh, Saudi Arabia
Senior Systems Administrator
• Key contributor to a vast, diverse and dynamic communications environment including state of the art blade servers, virtualization and cloud infrastructure.
• Working on 16 HP Blade cabinets, including bl460, bl660 and bl680 as well as HP Virtual Connects.
• Installing, configuring and implementing VMware, vCenter and ESXi at the top of the HW infrastructure.
• Building a POC virtualized environment using Red Hat Enterprise Virtualization with on-going interaction and cooperation from Red Hat.
• Becoming key member of the cloud team in 2013 and working on STC's private cloud relying on blade technology as HW infrastructure, VMware as a hypervisor and Open Stack as the cloud orchestrator.
• Utilizing and building on strengths with Unix such as Oracle (SUN) HW and Solaris OS.
2009 - 2012 ORANGE/JORDAN TELECOM GROUP - Amman, Jordan
Senior Systems Administrator
• Managing Solaris, IBM AIX and Red Hat Enterprise Linux systems for billing, database and applications.
• Designing and implementing new systems and clusters, administering existing systems, engaging in constant coordination with support companies on numerous issues.
Career Summary Continued
2007 - 2009 SAUDI TELECOM COMPANY (STC) - Riyadh, Saudi Arabia
Unix Systems Administrator
• System Administrator for Sun Solaris and HP-UX for mission critical Customer Care Systems Unit, encompassing call center application servers, IVR system servers and user profile database servers.
• Daily monitoring, handling user and group administration and monitoring system log files.
• Maintaining databases and applications, performing regular backups, handling system processes and CronJobs, keeping cluster nodes running, troubleshooting, writing automation scripts for daily tasks and maintaining 24/7 server operational effectiveness.
• Linux System Administrator on Red Hat Linux 9 database server running Oracle 9i.
• Performing daily OS and database monitoring, overseeing system log files, managing users and groups.
• Handling system processes and CronJobs, installing, configuring and administering Apache web server.
• Proactively assisting with other tasks as required.
Mar - Jun 2005 SPECIALISED TECHNICAL SERVICES (STS) - Amman, Jordan
Trainee Administrator
• Working with technical support engineers in the field performing basic Solaris troubleshooting
• Performing user and group administration, monitoring system log files, installing and configuring Sendmail and Apache web servers, performing system processes, CronJobs, networking and daily monitoring.
BSc Computer Engineering (GPA 76.0) Yarmouk University, Irbid, Jordan (2006)
