Partner Relations Advisor
North American Bancard
Total years of experience :4 years, 1 Months
● Answer phone and email requests within department
● Assist with taking inbound calls from Sales Partners and assist with general
questions
● Provide support to Sales Partners via email
● Assist Sales Partners with account maintenance
● Train Sales Partners on the new production process.
● Educate Sales Partners on new product offerings
● Maintain & improve Partner satisfaction and support level
● Develop strong professional relationships with Partners and their staff
● Train Sales Partners on new Partner Portals
● Review & consult partners on, Underwriting, Deployment and other internal
teams as necessary to assist with boarding merchants
● Responsible for making an established range of decisions, escalating to the
Manager when necessary and updating him on a regular basis
● Developing knowledge base of industry trends, services, & competitor offerings
inclusive to NAB’s competitive advantage
● Up to date on all trainings
● Showing professionalism and appropriate conduct at all times.
● Ensuring partners are well trained regarding NAB offerings to ensure increase
in sales
Telecommunications Industry
● Hunter role, conducted high volume sales prospecting in assigned sales territories
● Generated qualified leads (40 to 60 leads per day) and closed sales for new and upgraded
cable services (Internet, TV and Digital Phone)
● Delivered detailed product presentations to prospective leads about our cable services
features, values, benefits, and prices
● Planned daily sales routes
● Wrote daily reports describing the day out in the field and customer interactions
● Followed up with customers during and after installation
● Maintainedexcellent customer relationships
● Set daily and monthly goals on a personal and team level
● FAB training. (Features, Advantages, & Benefits)
● Energetically followed up on highly qualified or potentials sales leads
● Kept in continuous communication with superiors and team members to ensure efficient and
effective results
● Worked closely with account managers to execute sales programs to maximize lead
conversion, sales revenue and profitability
Hospitality
● Handled internal and external phone calls
● Connected guests to different departments (housekeeping, engineering, room service…etc)
● Kept a log on wake-up calls
● Helped guests in the Business Center (printing, faxing…etc)
● Booked meeting room for guests
Assisted with onboarding new employees that included orientation, creating employee files,
verifying certificates and documents, assigning lockers and name tags
● Participated in organizing various departmental training programs for employees
● Monitored open day interviews and entered feedbackdata in the data base
● Processed employee time cardsusing the software
● Conducted employee exit interviews and collected feedback
● Assisted in organizing employee parties and weekly events
Financial Management, Strategic Marketing, Budgeting& Decision Making, Economics, Total Quality Management, Business Research Methods, Contemporary Management, and Leadership.
Financial Management, Strategic Marketing, Budgeting& Decision Making, Economics, Total Quality Management, Business Research Methods, Contemporary Management, and Leadership.
Financial Management and Taxation,Management Information Systems,Business Statistics,Organizational Behavior, HumanResources, Operations Management,Entrepreneurship, Intro to Management, Intro to Marketing, Business Law,Micro & Macro Economics, International Business, andBusiness
courses: Lebanese BaccalaureatePart II