Senior MIS Analyst
Alghanim Industries
Total years of experience :18 years, 6 Months
Senior MIS Analyst in the Corporate Market Research and Business Development Dept. Heading the MIS Team . Automated most of the reports done by the Research department for business units, developed a CRM Software that helps in segmenting and analyzing customers, Managed multiple projects to implement different software solutions
MIS Analyst in the Corporate Market Research and Business Development Dept.
System Coordinator in the System and Processes Development Department which is responsible for all IT related issues within the Engineering Group.
•Evaluated, researched & coordinated in selecting a new ERP system for the group.
•Developed several Database Systems \ “Call Center Database System” by MS- Access and Visual Basic.
•Contributed in remapping business processes.
•Accomplished “System Access Level Control Project”
•Follow up IT related requests and problems through BMC Remedy IT Service Management system.
•Monitor and Operate AVLS - Automatic vehicle localization system
•Generated needed reports via Business Objects for business needs. (For Business Intelligent Dept.)
•Report how IT systems are used and look at ways to improve use and efficiency
•Analyze data flow and technical requirements
•Provide day-to-day advice to users on operations of information technology (IT) systems to make sure that the system runs effectively.
•Coordinate with IT managers to make sure that the computer system provides sufficient computing power to deliver the desired level of business performance.
•Conduct managerial, administrative and technical staff to determine information needs, data flows and systems definitions
•Follow system updates and recommend replacement of 'old' versions
•Prepare technical reports on the operation of systems
•Prepare and provide training in systems use and access.
•Created and managed groups & user accounts and their profiles, assigned privileges and permissions according to users' role.
•Handled System security issues such as resetting passwords for users and unlocking users’ IDs.
•Fix hardware problems
•Handle software troubleshooting
•Cover Network problems