Store manager
Etoile Group
Total years of experience :16 years, 3 Months
Tod's (Etoile Group)
Store manager. (April 2012- present)
Moda Mall & Saks5th avenue, Bahrain city center.
Bahrain kingdom.
Main Responsibilities: Sales Achievement: • Conduct sales analysis, follow up on market trends and monitor the competition's activity.
• Propose ways to improve the business: in store merchandizing, opening hours, product mix.
• Be present in the shop floor to generate sales and handling VIP customers.
Stock Management: • Enter all received goods and ensure stock control and proper record of all stock movements.
• Prepare for the inventory.
Customer Service: • Identify customer potential needs and use initiatives to meet those needs.
• Ensure consistency in customer service delivered and handle all complaints.
• Ensure building, maintaining and using the customer database.
General Operations: • Coordinate with the back office, suppliers, logistics, marketing and merchandizing team regards of new launches, in store. animation or renovation and provide feedback accordingly.
• Follow up on different issues with Mall Management such as mall promotions, permits, security.
• Monitor customer movement into the shop and detect any theft or violation.
Merchandising: • Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation.
Man Management: • Involved in the recruitment process of Shop Staff and Sales Executives.
• Manage, engage and delegate the responsibilities of the team.
• Conduct the appraisal and assessment of own team members.
• Responsible for coaching and training own team members.
Communication with different departments.
• Reconcile daily reports with Accounting Department.
Tod's (Etoile Group)
Sales Associate ( May 2009 - April 2012)
Saks 5th Avenue.
Bahrain city center.
Bahrain
RESPONSIBILITIES: -Welcome each and every customer to the store and ensure the highest standards of customer service to be delivered
-Acquire product knowledge to create product awareness to the customer and monitor inventory and stock availability.
-Achieve objectives and sales target.
-Arranging the merchandises according to the VM instructions.
- preparing most of the usual reports
- solving the problems in the absence of the manager.
- being in charge of the store in the absence of my manager, and preparing reports to be sent to the retail manager.
Tommy Hilfiger (Apparel LLC)
Shop Manager ( November 2008- April 2009)
Dubai Mall
Dubai, UAE
RESPONSIBILITIES: -In charge in all administration report such as banking, daily sales statement, discounts, refund and exchange policies.
- Monitoring and controlling all of the incoming and outgoing stocks.
- Recognizing saleable and non saleable items for proper exposure and endorsement to customers.
- A high standard of friendly, professional service to customer's there by achieving high marks in the mystery shopper programmed.
- The correct visual merchandising of the products
- To motivate, and ensure staff are well presented and portray the brand profile.
- The efficient organization and operation of the store.
Tommy Hilfiger (Apparel LLC)
Sales Associate (November 2007 - November 2008)
Mall of the Emirates
Dubai, UAE
RESPONSIBILITIES: - Determine customer's shopping needs and show them merchandise that meet there needs.
- Provide product information so customer can make informed decisions
- Suggest additional items to create looks
-Suggest stocks transfer and promotions to manipulate old collections
- Be sure to describe all of the features of an item and how those features will benefit the customer.
- Offering 100% customer's satisfaction.
Beyond Limits
Sales Representative (January 2007 - September 2007)
Diving Equipments
Sharm Al shaikh, Egypt.
Osiris Papyrus Gallery
Sales representative (January 2005 -December 2006)
Aswan, Egypt.