Technical Support Engineer
american university of beirut medical center
Total years of experience :9 years, 3 Months
•Implementing EPIC System all over AUBMC ($ 86, 000, 000 project)
• Managing Active Directory (6000 Users)
• Installing and configuring Virtual machine (VMware, Hyper V)
• Increase user satisfaction by 12% through fast response and quick problem solving
• Installing and configuring various IT equipment (hardware and software)
• Troubleshooting computer and server problems (software, hardware, and network)
• Conducting field as well as remote support
• Coaching new IT staff
•Designed and maintained the ministry website using Visual Studio (CSS, HTML, JavaScript).
• Analyzed the immunization software requirements, collected and registered data accordingly
• Installed and configured servers and computers
• Troubleshooting computer and server problems (software, hardware, and network)
• Provided remote IT support to related health centers in Jezzin Governorate
• Coached employees on medical software
•Installed and configured servers and computers
• Troubleshooting computer and server problems (software, hardware, and network)
• Configured and maintained Omega POS and Back office systems
• Improved computer system performance through monitoring, setting triggers, and taking needed actions
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