restaurant general manager
Arabian food supplies – CHILIS
مجموع سنوات الخبرة :23 years, 3 أشهر
Restaurant General Manager managing a high-quality and fast-paced five-star restaurant. Ability to train staff to the highest standards of
customer service, ensuring increased customer satisfaction, reduced staff turnover rates, and a rise in sales through upselling techniques.
Looking to use my strong leadership skills and proven track record of assisting restaurants achieve new levels of profitability and
efficiency for your establishment.
Duties:
• Ensuring the highest standards of food and beverage service
• Keeping control of food costs and P&L
• Ensuring Health & Safety and also hygiene procedures & standards are maintained.
• Having an in-depth knowledge of all menus.
• Dealing with and resolving customer complaints.
• Maximizing all business opportunities to drive sales
• team member devalopment & Training
Duties:
• Perform regular inspection of food and beverage preparation and presentation and maintain inventory to enhance
sales.
• Supervise efficient working of departments and assigned shift
Monitor and manage guest complaints, ensure satisfaction and administer efficient follow up for same to receive
feedback.
• Maintain and ensure compliance to established food quality and standards.
Managing a high volume restaurant & improving all controllable costs there by maximizing financial performance.
Also responsible for effectively developing, managing and leading the restaurant team to provide excellent service.
.
Duties:
• coached 50+ staff members on customer service skills, food & beverage knowledge, and health & safety standards
• Consistently exceeded monthly sales goals by training FOH staff on upselling techniques and by creating a featured food
and beverage program
• Implemented a revised inventory system focused on storage conditions, and ordering techniques resulting in a 3%
decrease in losses incurred by food waste
• Consolidated sales report to compare with the actual sales on daily basis. Prepare the P&L
Coordinate communication between front of the house and back of the house staff
• Prepare shift schedules
• Monitor compliance with safety and hygiene regulations
courses: certificate/literarystream