Ahmad Saleem

• Onsite maintenance of inventory and maintain purchase records database of 7000+ SKUs.
• Establish best practice inventory measures including tracking, reporting, and root cause analysis.
• Manage inventory levels specifically for the online channel, reducing waste with FIFO and ensuring stock
availability.
• Optimized SKU management processes to maintain a 98% order fulfillment rate, ensuring high inventory accuracy
across diverse product categories.
• Streamlined last-mile delivery workflows, reducing average Pick-to-Pack time by 15% through improved zone
sorting and dispatch coordination.
• Ensures Department maintains accurate records to help facilitate shortage detection.

• Direct daily operations from inbound stock receiving to outbound order dispatch.
• Proactively managing customer complaints, returns, and inquiries.
• Monitor key performance indicators (KPIs) such as order accuracy, average pick time, substituted items rate, and
on-time delivery percentages.
• Led dark store operations, optimizing fulfillment workflows and last-mile delivery to meet service targets.
• Ensure orders are fulfilled within timeframes (15-30 minutes) and meet high quality, safety, and hygiene
standards.

• Responsible for placing orders to the suppliers (Foreign and local).
• Generation of purchase order for 200+ suppliers.
• Outsourced 75+ new foreign and local suppliers to fulfill current requirements.
• Negotiating payment terms with suppliers (Foreign and local).
• Arranging shipment collection from supplier along with its required documents by custom authorities.

• Supervising 30+ employees with relative works and marketing strategies.
• Maintained 97% compliance with company requirements.
• Communication with facility department for equipment issues and preparing permit for repairing schedules.
• Logged detailed and thorough records of maintenance performed.
• Organized and tracked departmental receipt flow for new and reordered merchandise.
• Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
• Reported internal control issues to management and supplied comprehensive recommendations to mitigate the
associated risks.

• Handle reconciliations, petty cash, and cash record to prepare reimbursement summary as per SOP.
• Maintained checks and balances with the logistics department to prevent discrepancies in stock.
• Reduced shrinkage by 0.5% annually through rigorous inventory audits and the implementation of enhanced loss
prevention strategies.
• Preparing 40+ employee files with overtime details medical reports and insurance facilities.
• Selected as a Stock Inventory Admin control for all the Western Province branches.

• Welcoming customers to the store & answering their queries.
• Assessing customer needs & providing assistance for information on products.
• Ensuring high levels of customer satisfaction through excellent sales service.
• POS Point of Sale process & Handle returns of merchandise.
• Assisted VM team with seasonal layouts and special brand collaboration, contributing to 95%+ global audit
scores.

• Enhanced 25% customer service experience by providing prompt support for Air Reservations, Cruise, Chauffeur
Ticketing and Booking.
• Assessed 50+ customer needs daily & providing assistance for information on products.
• Handling of Passengers answering their fare inquiries for various destinations.
• Provided complete meeting support planning trip including preparing materials and taking notes.