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Ahmad Sallam, Contact Center Administrator

Ahmad Sallam

Contact Center Administrator·TAWUNIYA

Egypt

Diploma, Computer science

Work experience

Total years of experience: 25 years, 3 months

Contact Center Administrator

April 2011 - Present

TAWUNIYA

Saudi Arabia

April 2011 - Present

1. System Administrator
2. Monitoring, Reporting, Developing
3. correspondence, Discussions and
4. Operations’
• Nortel CCM Server
• Reports
• Service level Screen issues.
• Add, delete, Rename Login ID
• Monitoring
• Resolve some technical issues related EXT#.
5. IVR Server,
6. CTI Server
7. TALC Cards, , CS 1000 Technical issues
8. Access Control and CCTV Systems
9. CRSA Monthly Control Tests ( Risk Management Report )

Company industry:
Insurance & TPA
Job role:
Management

System Admin Manager

April 2010 - January 2011

Laser Marvels

Cairo, Egypt

April 2010 - January 2011

• System Administrator.
• Managing Maintenance Team and IT Departments.
• Business Development and Strategy Planning
• Arrange with Branches about needs of technical services

Company industry:
Advertising
Job role:
Management

Network Infrastructure and Project Management

September 2006 - February 2010

Omega center company

Cairo, Egypt

September 2006 - February 2010

Responsible Of:
• Surveys.
• Projects
• Managing Time Plan.
• Solutions.
• Project Documentation.
• Quotations.
• Installation and processing of network devices.
• Infrastructure Design and Data Center implementation
• CCTV and Access Control Project

Company industry:
IT Services
Job role:
Engineering

Maintenance Manager

May 2003 - October 2006

Happy Dreams Computer Service

Cairo, Egypt

May 2003 - October 2006

• Business Development and Strategy Planning
• Managing and directing the Maintenance and Sales Departments

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Customer Service and Call Center

Technical Team Supervisor

January 2001 - January 2006

Stream Computer Service

Cairo, Egypt

January 2001 - January 2006

• Network Implementation and Maintenance
• Hardware/software Maintenance
• Customer Service

Company industry:
Installation & Technical Services
Job role:
Support Services

Education

E.C.C institute of Technology

January 2000

January 2000

Diploma, Computer science

Egypt

• Computer science Institution (E.C.C institute of Technology) 1999-2000

Skills

Data Center Relocation
Expert
Data Center Relocation
Expert
Contact Center Design
Expert
Contact Center Design
Expert
Data Infrastructure
Expert
Data Infrastructure
Expert
System Maintenance
Expert
System Maintenance
Expert
Business Systems Implementation
Expert
Business Systems Implementation
Expert
ACCESS
Expert
ACCESS
Expert
AIN
Expert
AIN
Expert
DATA CENTER
Expert
DATA CENTER
Expert
FILE
Expert
FILE
Expert
FIRE ALARM
Expert
FIRE ALARM
Expert
FIREWALL
Expert
FIREWALL
Expert
MAINTENANCE
Expert
MAINTENANCE
Expert
PETROLEUM
Expert
PETROLEUM
Expert
SECURITY
Expert
SECURITY
Expert
SOLUTIONS
Expert
SOLUTIONS
Expert
Data Center Relocation
Expert
Data Center Relocation
Expert
Contact Center Design
Expert
Contact Center Design
Expert
Data Infrastructure
Expert
Data Infrastructure
Expert
System Maintenance
Expert
System Maintenance
Expert
Business Systems Implementation
Expert
Business Systems Implementation
Expert

Languages

Arabic

Expert

English

Intermediate