Director
Telecom
مجموع سنوات الخبرة :24 years, 7 أشهر
CX Planning & Design
Responsibilities:
Conducting training in different areas at Egypt and in gulf area at Etisalat Academy
My current role is being responsible for digital transformation of business and organizational activities, processes, and models to fully leverage the changes and opportunities of a mix of digital technologies and their accelerating impact across the corporate growth, and society in a strategic and prioritized way, with present and future shifts in mind.
•Successfully established the corporate online presence, integrated and managing group services (
Technical Support Contact Center
Training & Development
COPC certification & awarded as best quality and process improvement manager during the implementation (ECCO Outsourcing).
•Successful implementation of quality management system & continues improvement approach and customer satisfaction index with proven success records (ECCO Outsourcing
services-load control
courses: Certified IBDL Essential (Understanding Business) •Certified IBDL Professional (Business Management & Planning) •Certified IBDL Master (Business Leadership & Strategies) •Certified (COPC) Implementation Leader Training for Customer Service Providers (CSP) DAAD (
Operations Management
courses: Cairo – Management Center – Institute of Quality Management Diploma in Total Quality Management and Quality Management Systems (Six Sigma, ISO 9001, 14000, & Process Management).
Accounting Section
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