IT Project Manager
malomatia
Total years of experience :17 years, 6 Months
- Manage the execution of projects undertaken by Malomatia’s by the defined project plan and project scope and as per the contract signed with the client.
- Participate in developing a business case and feasibility studies for potential projects.
- Participate in creating RFPs/RFQs.
- Manage the requirements and expectations of the stakeholder's for the undertaken project in liaison with malomatia’s management and ensuring customer satisfaction
- Monitor and manage project risks, schedule, budget, and deal with operations issues.
- Negotiate and resolve issues as they arise across areas of the project and where they impact on other activities, systems, and projects
- Communicate project status to project sponsor, all team members, and other relevant stockholders and involved parties
- Managing project documentation, reports, and internal processes
- Work and implement different project management methodology like a waterfall, agile, and hybrid
- Managing the in-house software development cycle including business requirements analysis and writing the SRS and SOP document.
- Working as a Project Manager for MenaITech HRMS implementation, and migration from Oracle HRS. Participating with transformation project with PwC, analyzing the outputs, and mapping them to HRMS system.
- Evaluating project schedule with senior management and all other staff that will be affected by the project activities and revising the schedule as required.
- Administering applications and roll-out for assigned projects. Defining the objectives and measures upon which the project will be evaluated at its completion and ensuring to deliver the project as per the project plan.
- Managing design, deployments, backups, and disaster recovery for HRMS servers infrastructure.
- Analyzing the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards. Supervising and approving all budgeted project expenditures.
- Provide infrastructure support and consultancy to infrastructure department and other sister companies.
- Shouldering accountability to manage team requests, tasks allocation, setting up team and department KPIs. Engaging in hiring, and assuring knowledge transfer for the team members.
- Planned competitive strategies including business plans, action plans, in addition to the preparation and delivery of technical presentations and demonstrations to customers.
- Handled daily operations and ensured to maintain high service availability for the company products Mostathmer, Mostashary, and Faturah payment gateway.
- Managed projects involving Microsoft implementations, HW upgrades, and other business systems products.
- Implemented various system including desktops, laptops, servers, network equipment, Data centers, DR, and software applications on head office and two hosted data centers.
- Monitor the implementation of various email systems Google Apps, MS Exchange 2010, Office 365, hMailServer, Wingate, and Webhosting packages for the company and all other projects.
- Involved in configuring windows server 2003, 2008, 2012 R2 Domain with latest releases and updates along with AD, DNS, DHCP, GPOs, OUs, WSUS, Migrations, emails, users, and groups.
- Managed Linux - CentOS cloud infrastructure at Netmagic Solutions public cloud provider.
- Shouldered accountability to handle Microsoft virtualization (Hyper-V) design and implementation.
- Conducted new system and software packaging implementation like Symantec endpoint, SQL, Project Server, Dynamic CRM, and any required software upgrade/update for the whole business and products on 3 data centers.
- Handled company's operational requirements related to information technology. Managed the company's data and implemented up-to-date solutions across the IT infrastructure.
- Worked closely with the senior management to propose improvements to the business infrastructure and submitted progress reports on various projects.
- Handled annual budget, ensured cost effectiveness and furthermore assisted the IT Director in planning IT budget needs with Capex and Opex costs.
- Designed and implemented various systems to include desktops, laptops, servers, network equipment, CCTV system, UPS, fiber/cat 6 cables, and software applications on head office and all restaurants.
- Engaged in installing, managing and maintaining Windows Server 2003, 2008, 2012 infrastructure, active directory, domains, and sites.
- Identified problematic areas and implemented strategic solutions in time.
- Engaged in administering and maintaining Avaya IP Office 500 v2 telephone system and call center implementation.
- Managed installation and configuration of HP P2000G3 FC/iSCSI storage, HP ProLiant servers DL380p G7, G8, HP DL360p G7, G8 servers and racks, CISCO L2/L3 Switches 4500, Catalyst 2960 and SF200/300 series, Cisco wireless AP AIR-LAP 1131AG and AIR-AP1242AG series, Cyberoam firewall 100a.
- Participated in projects that apply technology solutions to business problems.
- Developed project documentation including project plans and work effort estimation. Evaluated new technologies/software and makes appropriate recommendations.
- Involved in installing, managing and maintaining Windows Server 2003, 2008 infrastructure, active directory, domains, and sites.
- Rendered adequate support to manage and configure Windows Server DNS, DHCP, GPOs, OUs, users, and groups.
- Associated with Microsoft virtualization (Hyper-V) implementing and design, SCVMM.
- Managed implementation, administration, and troubleshooting of Microsoft Exchange 2010.
- Conducted software packaging implementation like antivirus, SQL or any required software upgrade/update.
- Managed installation and configuration of SAN storage, raid, servers, and racks.
- Prepare project reports and documentation for new or modified software and hardware.
- Build and established training and development programs to increase technical and business acumen to provide faster resolution times and overall better technical service.
- Tracked the nature of various end-user requests to see what issues might be the most common, and ensured all technical areas of concern handled adequately.
- Shouldered accountability to install and configure National ID (NID)/E-Passport application. Engaged in joining clients to NID domain and configuring user settings.
- Entrusted with the accountability to install and update all necessary software packages and patches. Involved in providing End users training and guidance on NID/E-Passport system.
- Coordinated, and implemented network security measures to protect data, software, and hardware.
- Recommended changes to improve systems and network configurations, and determined hardware or software requirements related to such changes.
- Coordinated problem analysis of server software and hardware problems, found the resolution of server and storage related software problems, administered security and backup procedures for servers.
- Installed and configured Windows server 2000, 2003, and 2008 Active Directory and Domains. Managed Windows Server DNS, DHCP, GPOs, OUs, users, and groups.
- Engaged in Installing and Configuring ISA Server 2004/2006 and Forefront TMG Beta.
- Involved in managing and configuring Microsoft Exchange Server 2003.
- Configured and managed FortiGate-300A firewall. Handle ML ProLiant (HP) and PowerEdge (Dell) -
Provided training to all staff and employees and gave MCSE & CCNA courses training on University.
- Resolved company end users issues and regularly followed up with software development teams with recommendations, updates and action plans.
Computer Engineering Degree
General Secondary Educational Certificate