Ahmad Abdeen Saleh

As a Senior Digital Transformation Manager at Accenture, I lead the digital transformation program at SEC, focusing on developing an engaging website and mobile app that enhance the customer journey. This role involves integrating over 60 services for seamless access and 24/7 support. My efforts were recognized with the EMEA Award V360 by Accenture in 2024, which honors exceptional contributions to digital innovation and customer engagement across the region.

The EMEA Award V360 is awarded to leaders who demonstrate outstanding vision and execution in digital transformation initiatives. This recognition highlights my commitment to delivering high-quality solutions that exceed client expectations and set industry benchmarks. It reflects successful collaboration with cross-functional teams to create user-centric solutions that enhance customer satisfaction.

Key responsibilities include:

Program Leadership: Directing cross-functional teams to execute digital initiatives, ensuring alignment with organizational goals and client needs.

Strategic Planning: Developing strategic plans for digital projects, using data-driven insights for informed decision-making.

Stakeholder Engagement: Collaborating with stakeholders to gather requirements, ensuring digital solutions are impactful and user-focused.

Agile Methodologies: Utilizing agile practices to promote responsiveness and timely project delivery.

Performance Monitoring: Tracking project progress and metrics for continuous improvement in service quality.

Customer Journey Optimization: Analyzing feedback to refine processes, enhancing overall user experience.

Through these efforts, I aim to drive transformative digital initiatives that set new standards in customer engagement and operational excellence.

- Establishing the project’s defined process at project startup by tailoring the organization’s set of standard processes

- Managing the project using the project’s defined process

- Establishing the work environment for the project based on the organization’s work environment standards

- Establishing teams that are tasked to accomplish project objectives
Using and contributing to organizational process assets

- Enabling relevant stakeholders’ concerns to be identified, considered, and, when appropriate, addressed during the project

- Ensuring that relevant stakeholders (1) perform their tasks in a coordinated and timely manner; (2) address project requirements, plans, objectives, problems, and risks; (3) fulfill their commitments; and (4) identify, track, and resolve coordination issues

Managing the project’s effort, cost, schedule, staffing, risks, and other factors is tied to the tasks of the project’s defined process. The implementation and management of the project’s defined process are typically d

Main Duties & Responsibilities:

Program Management: Successfully manage high-profile, critical, and complex mega programs in KSA, such as Citizen Account, MEWA, and LEP, delivering impactful solutions aligned with strategic national objectives.

End-to-End Project Delivery: Oversee the complete project life cycle, including Development (DEV), Quality Assurance (QA), and Operations (OPS), ensuring seamless execution and high-quality solutions.

Team Leadership: Lead delivery teams to ensure timely customer deliveries, consistently meeting project objectives and enhancing client satisfaction through impactful outcomes.

Process Establishment: Define and tailor project processes at startup, aligning with organizational standards to ensure consistency and efficiency.

Cross-Functional Collaboration: Empower teams to achieve project objectives, leveraging organizational process assets for enhanced success.

Dependency Management: Analyze project dependencies across releases, facilitating conflict resolution and coordinating staging and production rollouts.

Comprehensive Planning: Develop detailed project management plans to execute, monitor, and track tasks, ensuring alignment with goals.

Detailed Planning Creation: Create comprehensive plans outlining project scope, timelines, resource allocation, and risk management strategies, keeping stakeholders aligned and informed.

Performance Enhancement: Remove roadblocks and improve team performance by fostering cohesiveness, mentoring, and motivating team members to enhance cooperation and efficiency.

Through these responsibilities, I demonstrate a commitment to delivering successful programs that create significant impact, drive innovation, and contribute to the organization's success.

DBA Management: Oversee DBA activities, including fragmentation, maintenance plans, database shrinking, security, storage management, job scheduling, replication, mirroring, and clustering to ensure optimal database performance.

Database Optimization: Ensure database optimization, integrity, consistency, security, and privacy, implementing best practices for data management and storage.

Development Support: Assist the database development team with tasks such as replication, staging, ETL processes, stored procedures, partitioning, change data capture, triggers, scheduling tools, cubes, and data marts to enhance data accessibility and usability.

Monitoring and Performance Tuning: Continuously monitor database performance, identifying bottlenecks and implementing tuning strategies to improve efficiency and response times.

Backup and Recovery: Develop and manage backup and recovery strategies to safeguard data integrity and ensure quick recovery in case of failures.

Security Management: Implement and enforce database security measures, including user access controls, encryption, and compliance with data protection regulations.

Documentation: Maintain thorough documentation of database configurations, procedures, and changes to ensure knowledge transfer and compliance.

Collaboration: Work closely with IT teams and stakeholders to understand data requirements, providing insights and recommendations for database solutions.

Troubleshooting: Diagnose and resolve database issues, providing timely support to minimize downtime and impact on business operations.

Capacity Planning: Conduct capacity planning and forecasting to ensure the database infrastructure can support future growth and performance needs.

Training and Mentorship: Provide training and mentorship to junior DBA team members, fostering a culture of continuous learning and improvement.
Main Duties & Responsibilities: DBA Management: Oversee DBA activities, including fragmentation, maintenance plans, database shrinking, security, storage management, job scheduling, replication, mirroring, and clustering to ensure optimal database performance. Database Optimization: Ensure database optimization, integrity, consistency, security, and privacy, implementing best practices for data management and storage. Development Support: Assist the database development team with tasks such as replication, staging, ETL processes, stored procedures, partitioning, change data capture, triggers, scheduling tools, cubes, and data marts to enhance data accessibility and usability. Monitoring and Performance Tuning: Continuously monitor database performance, identifying bottlenecks and implementing tuning strategies to improve efficiency and response times. Backup and Recovery: Develop and manage backup and recovery strategies to safeguard data integrity and ensure quick recovery in case of failures. Security Management: Implement and enforce database security measures, including user access controls, encryption, and compliance with data protection regulations. Documentation: Maintain thorough documentation of database configurations, procedures, and changes to ensure knowledge transfer and compliance. Collaboration: Work closely with IT teams and stakeholders to understand data requirements, providing insights and recommendations for database solutions. Troubleshooting: Diagnose and resolve database issues, providing timely support to minimize downtime and impact on business operations. Capacity Planning: Conduct capacity planning and forecasting to ensure the database infrastructure can support future growth and performance needs. Training and Mentorship: Provide training and mentorship to junior DBA team members, fostering a culture of continuous learning and improvement.
Skills: Database Administration · Database Design · Database Development · Database Management System (DBMS) · ETL Tools · Extract, Transform, Load (ETL) · Microsoft SQL Server

Enhanced ETL processes by optimizing complex SQL queries and streamlining data extraction procedures.
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Collaborated with business intelligence staff at customer facilities to produce customized ETL solutions for specific goals.
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Resolved production issues quickly and efficiently, minimizing downtime and maintaining high levels of user satisfaction.
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Designed integration tools to combine data from multiple, varied data sources such as RDBMS, SQL and big data installations.
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Managed data quality issues during ETL processes, directing qualitative failures to team lead for amelioration.
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Assisted in the migration of legacy systems to modern platforms, ensuring seamless integration with existing workflows.
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Deployed scalable solutions capable of handling large volumes of data while maintaining high standards of reliability and performance.