VP
ABWAAB
مجموع سنوات الخبرة :16 years, 7 أشهر
● Direct and coach the engineering team members and team leads to achieve business goals and continue to grow/develop;
● Implement and own the process, structure and framework that governs the projects and teams involved in tech & product
development, including Agile/Scrum/Kanban and scalable project management, to ensure efficiency and on-time delivery;
● Coordinate in-house and external development efforts across a multitude of teams and projects;
● Established a recruitment process that led to a world-class technology team of 40 engineers by doubling the size of the team
with top-notch talent from Jordan and Egypt, where I started a new tech hub;
● Work closely with our VP of Product in ensuring smooth development of Abwaab’s product;
● Proactively identify opportunities to enhance the organizational structure and the coordination of tech and product teams;
● Work with all stakeholders across multifunctional teams to achieve business objectives;
● Own the relationship with technology partners and vendors, such as AWS, Google, Agora and MongoDB;
● Analyze and deliver metrics and data that are relevant to the major goals; and
● Work closely with the co-founders and other leadership members to ensure business success.
● Managed the B2C portfolio within dnata Travel, including Emirates Holidays, dnata Travel website and retail stores;
● Previously managed the new departure control system at DXB Terminal 3, valued at AED 61 million, as part of the Passenger
Service Systems (PSS) digital transformation portfolio;
● Drove change management, business benefits realization and significant ROI within less than a year by leading initiative to
replace four legacy airport systems with a single more efficient, modern and intuitive state-of-the-art application;
● Managed strategic programs/projects to meet time, quality and cost objectives with emphasis on business benefits and ROI;
● Line-managed and mentored a distributed team of project managers, product managers/owners, scrum masters and business
analysts, and developed plans for their growth and development;
● Built, developed and motivated team members and guide them to achieving success by delivering against their goals;
● Reviewed communication and implementation of SOPs, work instructions and KPIs within the portfolio, based on customer
requirements, regulatory and industry standards, and departmental objectives and governance policies;
● Facilitated and represented the portfolio for change management processes, continuous improvement programs and update
team on SOPs for relevant areas of operations;
● Built relationships with internal and external stakeholders and managed the effective communication for projects within
portfolio to the executive-level stakeholders;
● Managed relationship, negotiation and engagement with key vendors and commercial partners, e.g. Google and TravelPort;
● Evaluated internal and existing solutions and system landscape to make build vs. buy decisions;
● Owned overall budget and P&L for assigned portfolio, leveraging earned value management (EVM);
● Worked closely with the PMO to track, document and report the progress of the portfolio while adhering to best standards;
● Designed and implemented synergy, effectiveness, and continual improvement of the existing processes to ensure efficient
project reporting and cross-utilization of resources;
● Managed the inter-project dependencies within as well as outside the B2C portfolio;
● Conducted Project Reviews and ensure that the correct level of governance and planning exists across the portfolio; and
● Built and maintained RAID logs for the program (Risk, Assumptions, Issues and Dependencies) to prioritize and build
mitigation plans to minimize impact.
● Decreased manual processes by 60% with resultant reduction in overhead costs by establishing a project management office
(PMO), defining change management best practices, governance processes, and documentation templates;
● Led strategic planning and service delivery by creating and implementing work plans to ensure on-time completion of all
phases of the software development life cycle (SDLC) resulting in consistently meeting delivery targets;
● Managed 3-4 long-term strategic projects/project teams with budgets up to $600k each, utilizing Agile/Scrum;
● Supervised teams of 4-5 developers and analysts and worked closely with internal and external customers while facilitating
requirements gathering and process improvement activities at the organizational level;
● Analyzed current processes, IT procurements, vendors and technologies, using SWOT analysis, then designed solutions to
meet and overcome anticipated “big data” challenges;
● Interviewed and made hiring decisions on project manager and business analyst hires; and
● Facilitated Capital Planning and Investment Control (CPIC) activities and Investment Review Board meetings, including
reviewing and updating dashboard reports, in the form of OMB Exhibits 53 and 300.
● 80% success rate of co-authored proposals where I held various roles, including technical writing, resourcing, final reviews,
Pink Team (confirm solution set and validate proposal strategy), and Purple Team (assesses the opportunity for, and
alignment with, organizational goals);
● Performed gap analysis and created project charters, project plans, budgets, timelines, risk registers, governance frameworks,
and role/responsibilities documents, as part of the PMO, while leveraging the principles of earned value management (EVM);
● Partnered with commercial stakeholders, external vendors, and system integrators to gather and clarify business, functional,
and non-functional requirements in Joint Application Development (JAD) sessions;
● Authored use cases, business processes workflows, functional specifications, and the layout/design of graphical user
interfaces (GUI) that cater to clients, test team and management;
● Analyzed client’s audit findings and security incident reports to identify vulnerabilities, then developed misuse cases for
current architecture to identify and categorize the risk impact of threats; and
● Co-chaired the Middle East North Africa (MENA) Forum, comprised of over 200 participants, for the main purpose of
supporting the firm’s
● Wrote Business Case and System Requirements documents based on JAD sessions with the client (HHS/CMS);
● Led client discussions on the System Design Document and the Requirements Traceability Matrix and issued enhancements
and change requests (CR’s) to ensure client satisfaction;
● Led daily Scrums to track progress and gather updates from various team members;
● Leveraged and applied Agile methodology and CMMI Level 4 governance/procedures to manage all phases of the project,
including schedule and resource planning, analysis for system design sessions, preparing and approving documentation, test
execution, and system implementation;
● Coordinated all release activities, as Deployment
This position was a 4-month contract through Resources Global Professionals.
● Regularly met with commercial clients to coordinate project schedule as well as
● Provided operational support to CSC’s HR, Payroll and Benefits departments through SAP R/3 HR and ESS/MSS user access
administration to main company employee records;
● Performed configuration management to stage, migrate and manage software transports between environments;
● Executed SQL scripts and queries to administer data fixes, using SQL Plus and SQL Query Analyzer;
● Deployed software for production releases which included compilation of stored procedures, coordination with DBA to
modify schema, and building installation packages for distribution to Web Servers, end-users and support staff;
● Coordinated environment migration, IT audits, and client approval for service requests, insuring standards are met and IT
controls are Sarbanes Oxley (SOx) compliant, prior to go-live;
● Developed and maintained Corporate Shared Services (CSS) web applications using ASP, HTML, JS, CSS, and SQL Server
back-end, including the redesign of a more dynamic and user-friendly internal Resume Referral site;
● Maintained and updated artifacts for the functions of CSS website, FileNet system, and ESS; and
● Resolved Labor Costing and ESS/MSS escalated issues forwarded by
courses: Winner (1st place) of Kelley MBA Carlisle case competition for first year MBA students.
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