OPERATION MANAGER
KADOON GROUP
Total years of experience :14 years, 6 Months
Managed the operations facilities, including budgeting and forecasting forthe
department, everything from customers and patient care to insurance billing to facility
maintenance, manage medical centers team and non-medical team, customer
service, call center, front disk sales and marketing team
* Working closely with the leadership team to develop goals and strategies that will help
the organization thrive and making sure those plans are executed.
* Oversaw all aspects of clinical staff scheduling to always ensure appropriate coverage
during the day.
* Developed and implemented strategies to improve operational efficiency in order to
reduce costs while maintaining quality patient care.
* Assisted with development of annual operating budgets for each department within the
organization as well as long-term strategic planning initiatives.
* Provided leadership and mentorship to direct reports by providing feedback on
performance, recognizing accomplishments, and addressing issues when necessary.
* Manage different project from start to end and Establishing the be best operating model for
provide outstanding service to our partners and achieve maximum revenue
* Work With HR managers to set job description and team performance and KPI, hiring and
training new staff
Provided expert supervision to department managers and staff members, includemedical claim
and Approval Team and customer service team and monitoring and reviewing operation
performance aiding improved business strategy to maximize productivity.
* Interviewed, hired and trained staff on best bar practices, maintaining highly efficientservice
teams and work With HR managers to set job description and team performance and KPI for
operation departments.
* Manage projects from start to end and stablishing the be best operating model for provide
outstanding service to our partners and achieve maximum revenue
* Recognize customer needs by managing escalations and ensures that the delivered
performance and services matches the customer needs
* Work closely with the leadership team to develop goals and strategies that will help the
organization thrive and making sure those plans are executed.
* Collected regular customer and employee feedback, interpreting findings to enable
corrective action.
* Examined problem-solving strategies, highlighting development opportunities to
improve organizational operations, lead different quality projects for achieve
high quality results and reach high customers satisfaction
Amman-Jordan a7mad_85mm@hotmail.com
Ensure company guidelines and KPI, through the efficient management of personnel
and resources
* Aligned with other operations departments to implemented new protocols, reported
technical issues to concern department, get necessary analysis to enhance work
performance
* Develop business strategy, operation process and procedures, Enhance cost
management procedures and create new business tools to increase collaboration
between operation and sales team for increase member satisfaction and enhance
operation process
* Maintain a claim quality management program and apply and using new
technology for monitoring and audit indemnity claims to ensure they are processed
in accordance with provider contracts and member benefits and conductobjectives
* Work with other departments for get their recommendations and notes related the
system and protocols for work on it with them and develop it to reach outstanding
services
* Control expenditure, ensure it is within the budget, and identify potential efficiency
savings through improved practices and innovation
* Manage and Implementing different project from start to end and established
plans governing production policies, daily operations, and long-termplanning.
• Provided expert supervision to department staff members, delivering optimal productivity, include medical team and customer service team, monitoring and reviewing operation performance aiding improved business strategy to maximize productivity.
• Lead NPS Project, collected regular customer and employee feedback, did necessary analysis and interpreting findings to enable corrective action and move to next level customer experience
• Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
• Supported company growth by working constructively with sales team members, generating new business opportunities.
• Managed day-to-day processing and operations delivery, leading and motivating teams to deliver against KPIs.
• Boosted company efficiency through strategic technology upgrades and process improvements.
• Lead Hospital delegate service project and led recruiting and hiring, managed employees, set and review process and procedure and ensured compliance with company policy, evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed and Headed onboarding process for new staff
Successfully developed and improved daily work plans for shift operation.
* Assessed, managed and allocated resources assigned to the shift, employing and to
consistently meet operational goals.
* Delivered consistent, fair and productive staff management, reducing staff turnover
* Effectively organized staff placement per shift with zero error rate
* Led and oversaw all shift activities, including all activities, to the highest performance,
quality, health and safety standards.
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