Consultant
Al Futtaim Group
Total years of experience :21 years, 11 Months
- Reported to CEO of AZIZI Developments
- Managed 4 professionals
Scope to create HR processes mapping, JDs, Authority Matrix & Organizational chart.
- Rolled out DAMAC’s first performance management training sessions, for 1, 200 employees
- Gained high satisfaction rates from all departments, (3.8 out of 4) on average of level one evaluation
- Gained high evaluation rates on level two using the LMS as a testing tool (75% success rate) on average
- Created & coached a BASKETBALL team made-up from 5 different departments, and got the 1st place.
- Co-facilitated SME sessions across the group (BIM, Project Management) to name a few.
- Multiskilling 90 front office staff into MAISON HOST, enabling them to handle Guest Relations, F&B and concierge.
- Structured a Leadership DP as a continuation of talent progression.
- Task-force with DAMAC WORLD of CRM, & delivered 2, 300 SOPs ensuring sustainability of knowledge.
Group Trainer (Nov 2009 - Present) www.kojamjoom.com
Kamal Osman Jamjoom LLC - Dubai, UAE
- LNA
- Create & customize content, visual aids & other vocational material
- Create & oversea 2-year learning strategies.
- Deliver & manage team building & annual programs
- Ensure compliance with country-specific & government standards
- Evaluate instructor performance & effectiveness
- Monitor & evaluate training activities & program effectiveness
- Responsible for AED 2M training budget monitoring training cost & preparing budget reports
- Review & evaluate training & apprenticeship programs
Achievements
- Created the only Learning Management System(LMS) in the group
LMS presently is catering every aspect of L&D, & acting as a fountain for learning resources
- Designed & conducted the group’s Store Manager, Area Manager, Regional sales managers Development, across the 6 GCC, 850+ employees
- Trained & assessed new staff in the conversion process (Feminization) for most KSA stores
- Trained over 4, 100 employees in various disciplines & functions
Clients:
- NBD (& later ENBD - Emiratization programs - PAL & Lower level)
- HSBC
- SABIC
- ARAMCO
Specialist Areas
1. Power reading Skills
2. Customer Service Excellence Training
3. Team Development
4. Sales Training
5. Coaching skills
6. Communications Skills
7. Cultural Training
8. Call Center Training
Coldwell Banker - Dubai, UAE
- Accomplished property sales worth AED 2.3M in 5 months
- Assess retail needs of small & medium-sized organizations
- Awarded Top Sales Achiever in March 2007
- Rented the first commercial villa in an auction by the UAE government
Orange - Cairo, Egypt
- Communicate with & update clients
- Manage crisis smoothly as a project manager
- Troubleshoot, document & follow-up on fault-related incidents
Raya Contact Center - Cairo, Egypt
- Designed, developed & conducted English accent, telemarketing skills, & product knowledge programs.
- Launched an offshore call center, catering for UK, US & Canada. (went live Jan 2004)
- Responsible for the training of all new hires (approx. 1, 200)
International General Certificate of Secondary Education
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