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Ahmad Hatoum, Group HR Director

Ahmad Hatoum

Group HR Director·GFC / Agthia

Kuwait

Higher diploma, Strategic People Management and Development Strategies

Work experience

Total years of experience: 24 years, 8 months

Group HR Director

October 2023 - January 2026

GFC / Agthia

Sharq, Kuwait

October 2023 - January 2026

Member of the senior leadership team; led group HR strategy, governance, systems, workforce planning, and L&D
across six premium hospitality and food brands, partnering directly with the CEO and Board.
▸ Recruited, Mobilized Onboarded, trained and managed 500 employees from 35 countries in less than 4 months to
open a chain of fine dining concepts in Kuwait: FERDI, Philippe Chow, Beefbar, and NOVIKOV.
▸ Saved payroll costs by 20% ( Actual versus budgeted) and recruitment spend by 50% through effective workforce
planning, employer Branding, AI-enabled workflows, accelerated learning management systems, and in-house
talent pipelines.
▸ Improved workforce utilization by 50%, a direct contributor to a 25% increase in sales, through operating-model
restructuring and skill uplift.
▸ Built and presented executive HR dashboards (manpower cost, productivity, recruitment, atrition, payroll, leave,
overtime) used by the CEO and Board for strategic and governance decisions.
▸ Functioned as trusted advisor to C-suite leaders on manpower budgets, workforce productivity, HR risk, and
governance cadence across a six-brand portfolio.
▸ Redesigned the groups annual training calendar for 500+ employees across operations, kitchen, service,
supervisory, and head-office teams, lifting completion from 62% to 84% and strengthening succession pipeline.
Company industry:
Catering, Food Service, & Restaurant

Regional HR Manager

October 2017 - January 2023

Kuwait Danish Dairy (KDD)

Sabhan, Kuwait

October 2017 - January 2023

Directed regional HR operations across GCC markets, aligning people strategy with commercial growth, compliance,
workforce performance, and digital HR transformation for a multi-country FMCG operation.
▸ Reduced annual recruitment costs by 60% and improved hiring efficiency by 30% through data-driven sourcing
strategies.
▸ Reduced turnover by 20% through onboarding, career development, and recognition programs, stabilizing critical
operational roles.
▸ Built Oracle HR Big Data dashboards providing board-level visibility into workforce analytics, manpower planning,
and risk exposure.
▸ Delivered monthly executive reporting to senior leadership on workforce cost, productivity, recruitment spend,
atrition, training ROI, and HR budget performance.
▸ Modernized L&D through LMS-supported training calendars, leadership tracks, and ROI dashboards — lifting
completion from 58% to 81% and cuting manual administration by 45%.
Company industry:
Industrial Production

Senior HR Consultant

January 2011 - October 2017

Gulf-Jobs

Al Kuwait, Kuwait •Hybrid

January 2011 - October 2017

Advised C-suite and senior leadership across GCC organizations on organizational design, workforce optimization,
competency frameworks, reward structures, and capability building.
Company industry:
Human Resources Outsourcing

Regional HR Manager

January 2006 - January 2008

EBLA / FileNet – IBM

Sharq, Kuwait

January 2006 - January 2008

Led people strategy for a fast-growing IT services company headquartered in Kuwait with operations across the GCC, building a cohesive HR framework that balanced cross-country consistency with local labor law and cultural nuance.



Owned full HR remit — talent acquisition, employee relations, performance management, and organizational development — to attract and retain top IT talent across the region

Partnered with senior leadership to align HR strategy with business goals, driving workforce planning, succession strategy, and leadership development

Championed employee engagement, diversity & inclusion, and cross-border collaboration to build a culture that supports innovation

Managed regional HR operations including payroll oversight, policy harmonization, and HR technology adoption — scaling efficiently across all GCC markets
Company industry:
IT Services

HR Manager

January 2005 - January 2006

Cafe Supreme Group

As Salimiyah, Kuwait

January 2005 - January 2006

Managed end-to-end people operations for a multi-branch café chain, balancing employee expectations and performance against a hospitality-driven brand vision focused on consistent, boutique customer experience.



Led hiring and onboarding across all sites, ensuring every location had competent baristas, servers, and managers upholding service excellence standards

Designed and delivered training programs covering service excellence, food safety, and cultural sensitivity, with career pathways to retain talent in a competitive labor market

Ensured full compliance with Kuwait labor law — contracts, visas, payroll — and managed employee relations to resolve disputes and sustain a positive workplace culture

Designed compensation & benefits structures and performance management systems, while supporting workforce planning to meet seasonal demand fluctuations

Fostered team spirit and cross-branch alignment, embedding HR practices into the brand's broader customer experience strategy
Company industry:
Catering, Food Service, & Restaurant

Relationship Manager

August 2003 - May 2005

Bayt.com

Al Kuwait, Kuwait

I found this job using Bayt.com

August 2003 - May 2005

Managed end-to-end recruitment lifecycle from entry-level to executive search, building strategic client partnerships and delivering tailored workforce solutions aligned with business objectives across hospitality, healthcare, finance, and technology sectors.

Increased client retention by 30% through consultative HR support and proactive relationship management
Reduced time-to-hire by 25% through data-driven sourcing strategies and global talent mobility projects
Enhanced candidate quality via competency-based interviewing frameworks and structured assessment centers
Managed high-volume hiring campaigns and niche executive searches, ensuring timely, quality placements across diverse client portfolios
Designed pipeline development and succession planning strategies to support long-term client growth
Championed employer branding and candidate experience initiatives to strengthen client reputation in competitive talent markets
Leveraged recruitment systems optimization, workforce analytics, and market intelligence to drive efficiency, collaborating cross-functionally with HR teams on KPI-driven performance
Company industry:
Recruitment & Employee Placement Agency
Job role:
Human Resources and Recruitment

Marketing Officer

September 2000 - May 2003

BLOM BANK

Beirut, Lebanon

September 2000 - May 2003

Supported marketing campaign development and execution for banking products and services, contributing to digital marketing initiatives, social media content, and customer engagement activities.
Conducted market research and competitor analysis to identify trends and growth opportunities
Organized promotional events and customer outreach programs to strengthen brand visibility
Collaborated cross-functionally to ensure consistent brand messaging across all channels
Analyzed customer feedback to inform product positioning and service delivery improvements
Gained hands-on experience in marketing analytics, campaign reporting, and CRM tools
Trained branch staff on retail services and marketing practices
Awarded Best Employee of the Year (2001)
Company industry:
Banking
Job role:
Banking

HR Assistant

August 1997 - July 2000

Banque Libano Francaise

Beirut, Lebanon

August 1997 - July 2000

Supported day-to-day HR operations including employee records management, payroll coordination, and benefits administration, while serving as a first point of contact for employee inquiries on policies and leave management.

Assisted in full-cycle recruitment activities — job postings, CV screening, interview scheduling, and onboarding
Organized training sessions and staff development programs, managing planning and attendance tracking
Maintained accurate HR databases and personnel files, ensuring compliance with internal policies and labor regulations
Contributed to employee engagement initiatives, including recognition programs and internal communications
Supported HR reporting, KPIs, and workforce analytics for the broader HR team
Company industry:
Banking
Job role:
Banking

Education

Chartered Institute of Personnel and Development

October 2024

October 2024

Higher diploma, Strategic People Management and Development Strategies

United Kingdom

Wharton Business School

November 2020

November 2020

Diploma, People Analytics

United States

American University of Beirut

July 1997

July 1997

Bachelor's degree, Public Administration And Cultural Studies

Lebanon

Skills

Performance Management

Expert

E learning LMS

Expert

Human Capital Management

Expert

Change Management

Expert

Crisis Management

Expert

HUMAN RESOURCE STRATEGY

Expert

PEOPLE MANAGEMENT

Expert

STRATEGIC THINKING

Expert

Employee Relations

Expert

Customer Experience Management

Expert

People Analytics

Expert

SAP HCM

Expert

Advanced Financial Budgeting

Expert

Compensation and Benefits

Expert

Global Talent Acquisitions

Expert

ATS (Applicant Tracking System)

Expert

People Surveys

Expert

Corporate Communication

Expert

Learning Design and Development

Expert

People Engagement

Expert

Reward Management

Expert

Performance Management

Expert

Oracle HCM Cloud Fusion

Expert

Learning Management System (LMS)

Expert

Power BI Dashboards

Expert

Public Speaking

Expert

Business Consulting

Expert

Policy Writing

Expert

SOPs

Expert

Advanced Negotiation Skills

Expert

MS 365

Expert

Quality Management

Expert

Work Culture

Expert

HR Helpdesk

Expert

Vendor Relations

Expert

Project Management

Expert

Off Boarding

Expert

Competency Framework Design

Expert

Auditing

Expert

Payroll

Expert

Onboarding

Expert

Compliance and governance

Expert

MANAGEMENT

Expert

CAREER DEVELOPMENT

Expert

ARTIFICIAL INTELLIGENCE

Intermediate

DIVERSITY EQUITY AND INCLUSION INITIATIVES

Expert

AI Prompt Design

Expert

APPLICANT TRACKING SYSTEMS

Expert

PERFORMANCE APPRAISAL

Expert

POWER BI

Intermediate

SAP APPLICATIONS

Intermediate

TALENT MANAGEMENT

Expert

Training

Expert

Administration

Expert

Microsoft Office

Expert

Recruitment

Expert

Human Resources

Expert

Customer Service

Expert

EMPLOYEE SATISFACTION

Expert

AUTOMATION

Expert

HUMAN RESOURCE MANAGEMENT

Expert

TALENT ACQUISITION

Expert

HUMAN RESOURCES INFORMATION SYSTEM HRIS

Expert

COORDINATING

Intermediate

COMPOSITE MATERIALS

Intermediate

FAST MOVING CONSUMER GOODS

Intermediate

GOVERNANCE

Intermediate

HOSPITALITY INDUSTRY

Intermediate

INFORMATION TECHNOLOGY

Intermediate

ORGANIZATIONAL ARCHITECTURE

Intermediate

WORKFORCE PLANNING

Intermediate

DIGITAL TRANSFORMATION

Intermediate

EMPLOYEE BENEFITS

Intermediate

EMPLOYEE PERFORMANCE MANAGEMENT

Intermediate

KEY PERFORMANCE INDICATORS KPIS

Intermediate

LEADERSHIP

Intermediate

SUCCESSION PLANNING

Intermediate

E learning LMS

Expert

Human Capital Management

Expert

Change Management

Expert

Crisis Management

Expert

Social profiles

Languages

Arabic

Native Speaker

English

Native Speaker

Memberships

Chartered Institute of People Development-CIPD

Graduated in Strategic People Management -L7

February 2022

Training and Certifications

Certifications
People Analytics Program
Compensation and Benefits
Generative AI in HR — HRCI
HR Strategic Mindset —
Kuwait Driving License
Transferable Residency Article 18
Environment Awareness, First Aid: Heart Saver
9001
13485
22301:2019
22000:2018
People Analytics Program
HR Strategic Mindset
Training
Proactive Sales
Mercuri
May 2004
Personnel Management
Brain Power Institute
Apr 2006
Environmental Awareness
KDD
Apr 2018
Communication Essentials for Member States
World Health Organization- WHO
Mar 2020
Trade Foundation
BarterCard
Sep 2003
Standard Precautions: Environmental Cleaning and Disinfection
World Health Organization- WHO
Jun 2020
Advanced Diploma in People Strategic Management -L7
Chartered Institute of People Development (CIPD)
Sep 2024
Oracle CHRO
Oracle
Mar 2022
Change Management
Harvard ManageMentor
Aug 2020
Crisis Management
Harvard ManageMentor
Aug 2020
Innovation and creativity
Harvard ManageMentor
Aug 2020
Fish Philosophy
Fish
Jan 2021
Resilience and wellbeing in times of crisis
LEORON
Jun 2020
Strategic HR Mindset Programme
INSEAD
Apr 2019
AI in HR
HRCI
Aug 2025
Human Resource Compensation and Benefits
SHRM
Aug 2025
Generative AI, Recruiting, and Talent Acquisition
NASBA
Aug 2025
Advanced Certified Recruiter
Naukrigulf.com
Dec 2023
Stress Management
Harvard ManageMentor
Sep 2020
Financial Budgeting
PITMAN training Institute
Aug 2011
Smart innovation of leadership for achieving goals
KFAS
Sep 2018
Building a Talent Management Ecosystem
Slovay Brussel School
Jan 2019

Hobbies and interests

Basketball

KDD-Champion in 2019