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Ahmad Hatoum, Group HR Director

Ahmad Hatoum

Group HR Director·GFC /Agthia

Kuwait

Higher diploma, Strategic People Management and Development Strategies

Work experience

Total years of experience: 28 years, 1 months

Group HR Director

December 2023 - January 2026

GFC /Agthia

Sharq, Kuwait

December 2023 - January 2026

FERDI, Philippe Chow, Beefbar, NOVIKOV, Multi Moda

Spearheaded the HR strategy for all companies and revamped the corporate HR function and workflows of the following:
Talent Acquisition, Talent Management, Compliance and code of conduct Diversity, Inclusivity and Equity, Learning design and performance development, Reward Management Design, Employee Relations Management, Disaster Recovery and Business Continuity, Food Safety and Quality Management, Digital Transformation and AI Agentic Design, Management Reporting and dashboards, Workforce metrics and analytics, all Company SOP technical writing, Facility management and vendor’s relations, Fleet management and transport operations, Performance and career counselling, administration and government relations, workflow automations and AI design.
Achievements: Slashed Payroll by 5% Decreased Recruitment costs by 60%, slashed housing cost by 12%, increased Average daily delivered orders by 50%, boosted all store sales by 25% ( Tailored advanced upselling techniques), dropped sick leaves by 30%, centralized functions of store opening and closing teams thus increasing utilization capacity of workforce by 50%, planned and drafted new concepts critical path including all corporate functions and external vendors, executed further strategic objectives including growth and expansion plans regionally and internationally.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Regional HR Manager

October 2017 - May 2023

KDD

Sabhan, Kuwait

October 2017 - May 2023

Directed the regional HR strategy across multiple GCC countries, aligning people’s practices with business growth and market expansion.
Oversaw end-to-end HR operations, including recruitment, talent management, compensation, employee relations, and compliance with diverse labor laws.
Partnered with executive leadership to design workforce planning, succession strategies, and leadership development programs.
Championed employee engagement, diversity and inclusion initiatives, and cross-border collaboration to foster a unified corporate culture.
Implemented HR technology solutions, workforce analytics, and KPI-driven performance frameworks to enhance efficiency and decision-making.
Ensured harmonization of HR policies across subsidiaries while respecting local regulations and cultural differences.
Successfully built a regional talent pipeline that supported rapid expansion in food manufacturing, retail distribution, and planning.
Reduced turnover by 20% through structured onboarding programs and career development pathways.
Improved recruitment efficiency by 30% with data-driven sourcing strategies and competency-based assessment frameworks.
Strengthened employer brand visibility across GCC markets by launching employee engagement campaigns and recognition programs.
Reduced annual recruitment costs by 60%.
Implemented AI-based ATS and automated LMS, saving 20% on payroll and 40% on training costs.
Initiated “Floor Walkers” program for tech adoption.
Developed Oracle HR Big Data dashboards.
Participated in ISO accreditations (ISO/IEC 27001, ISO 22000:, ISO 22301)
Implemented DEI and ERG policies, reflected in sustainability reports.
Designed more than forty leadership and soft skills in-house learning programs through full-digitized LMS.
Company industry:
Consumer Packaged Goods Manufacture

Senior HR Consultant

January 2011 - October 2017

GulfJobs

Al Kuwait, Kuwait •Hybrid

January 2011 - October 2017

Helped shape how Companies oversees its people’s work processes. Provided advice to stakeholders on big decisions and deal with communication challenges between employees. Ensured policies and procedures comply with state labor laws and regulations. Recommended effective organizational design following Kaizen model empowering organizations to do more with less. Designed competency frameworks based on clear authority matrices and achievable KPIs, thus creating able pool of successors for future placements. Reviewed and updated salary and grade structures based on salary market and skill market fluctuations and trends. Conducted skill gap assessments to focus on learning and development programs for existing and future leadership levels. Curated people strategies to prepare and guide the younger HR folks to partner with managers on performance reviews and planning the workforce. Aligning HR department roles with what the business wants, to make the whole place succeed better.
Company industry:
Human Resources Outsourcing

Corporate Recruitment Manager

November 2008 - January 2011

The Sultan Center

Al Farawaniyah, Kuwait

November 2008 - January 2011

Spearheaded recruitment operations across multiple business units, managing the full recruitment lifecycle from workforce planning to onboarding.
Partnered with senior leadership to design strategic talent acquisition frameworks tailored to diverse industry needs.
Oversaw high-volume hiring campaigns and specialized executive searches, balancing multi-sector priorities.
Implemented talent pipeline development, succession planning, and global mobility programs to support long-term growth.
Championed employer branding initiatives and enhanced candidate experience to strengthen the group’s reputation.
Utilized ATS systems, workforce analytics, and market intelligence to streamline recruitment processes and improve efficiency.
Ensured compliance with Kuwait labor laws and internal HR policies across all subsidiaries.
Delivered successful recruitment projects across FMCG, hospitality, security, retail, and fashion sectors.
Reduced average time-to-hire by 30% through data-driven sourcing strategies and competency-based interviewing frameworks.
Improved employee retention by 25% with structured onboarding and career development pathways.
Launched diversity and inclusion programs that enhanced workforce engagement and employer brand visibility.
Built a sustainable talent pipeline that supported rapid expansion of retail centers and fashion outlets.
Implemented Booz Allen HR Strategy and management training.
Supported regional expansion in Egypt, Lebanon, Syria, Oman, UAE, and Qatar.
Company industry:
Retail & Wholesale

Regional HR Manager

January 2006 - November 2008

EBLA Computer Consultancy

Sharq, Kuwait

January 2006 - November 2008

lead the people strategy for a fast-growing IT services company headquartered in Kuwait, with operations across the GCC. My role focused on building a cohesive HR framework that supports diverse teams spread across multiple countries, ensuring consistency while respecting local labor laws and cultural nuances.
Oversaw talent acquisition, employee relations, performance management, and organizational development, making sure the company attracts and retains top IT professionals. I have partnered closely with senior leadership to align HR initiatives with business goals, driving workforce planning, succession strategies, and leadership development programs.
Beyond recruitment and compliance, I championed employee engagement, diversity and inclusion, and cross-border collaboration, fostering a positive workplace culture that empowers innovation. I also managed regional HR operations, including payroll oversight, policy harmonization, and HR technology adoption, ensuring efficiency and scalability across all GCC markets.
Company industry:
IT Services

HR Manager

December 2005 - January 2006

Café Supreme Group (AKT previously)

As Salimiyah, Kuwait

December 2005 - January 2006

Managed overall people’s management by balancing people’s expectations and performance with the unique needs of our hospitality vision and objectives.
Managed the hiring and orientation processes for café personnel, making sure every site had competent baristas, servers, and managers who upheld the brand’s commitment to excellent customer service.
Managed training programs focused on service excellence, food safety, and cultural sensitivity, while also developing career paths to retain talent in a competitive market.
Ensured compliance with Kuwait’s labor laws, including contracts, visas, and payroll regulations, and handled employee relations by resolving disputes and maintaining a positive workplace culture.
Designed fair compensation and benefits structures, implement performance management systems, and supported workforce planning to meet seasonal demand.
Played a key role in fostering team spirit across multiple branches, aligning HR practices with the café chain’s vision of delivering consistent, boutique customer experience.
Company industry:
Catering, Food Service, & Restaurant

Relationship Manager

August 2003 - December 2005

Bayt.com

Sharq, Kuwait

I found this job using Bayt.com

August 2003 - December 2005

Managed end-to-end recruitment lifecycle across diverse industries, from entry-level to executive search.
Built and sustained strategic client partnerships, delivering tailored workforce solutions aligned with business objectives.
Managed high-volume hiring campaigns and niche executive searches, ensuring timely and quality placements.
Leveraged recruitment systems optimization, workforce analytics, and market intelligence to enhance recruitment efficiency.
Designed and implemented pipeline development and succession planning strategies for long-term client growth.
Championed employer branding initiatives and candidate experience design to strengthen client reputation.
Collaborated cross-functionally with HR teams and stakeholders to ensure KPI-driven performance management.
Successfully delivered multi-sector recruitment projects covering hospitality, healthcare, finance, and technology.
Increased client retention by 30% through consultative HR support and initiative-taking relationship management.
Reduced time-to-hire by 25% through data-driven sourcing strategies and global talent mobility projects.
Enhanced candidate quality by implementing competency-based interviewing frameworks and structured assessment centers.
Company industry:
Recruitment & Employee Placement Agency
Job role:
Human Resources and Recruitment

Trainee/Marketing Officer

January 2000 - January 2003

BLOM Bank

Beirut, Lebanon

January 2000 - January 2003

Assisted in developing and executing marketing campaigns to promote banking products and services.
Supported digital marketing initiatives, including social media content creation and customer engagement activities.
Conducted market research and competitor analysis to identify trends and opportunities.
Helped organize promotional events and customer outreach programs to strengthen brand visibility.
Collaborated with cross-functional teams to ensure consistent brand messaging across all channels.
Contributed to customer feedback analysis to improve product positioning and service delivery.
Gained direct experience in marketing analytics, campaign reporting, and CRM tools.
Trained branch staff in retail services and marketing.
Awarded Best Employee of the Year (2001).
Company industry:
Banking

HR Assistant

January 1997 - January 2000

BLF Bank

Beirut, Lebanon

January 1997 - January 2000

Supported the day-to-day HR operations, including employee records management, payroll coordination, and benefits administration.
Assisted in recruitment activities, from posting job ads and screening CVs to scheduling interviews and onboarding new hires.
Helped organize training sessions and staff development programs, ensuring smooth planning and attendance tracking.
Maintained accurate HR databases and personnel files, ensuring compliance with internal policies and labor regulations.
Functioned as a first point of contact for employees, providing guidance on HR policies, leave management, and general inquiries.
Contributed to employee engagement initiatives such as recognition programs and internal communications.
Supported the HR team in preparing reports, KPIs, and workforce analytics.
Company industry:
Banking

Education

Chartered Institute of Personnel and Development

October 2024

October 2024

Higher diploma, Strategic People Management and Development Strategies

United Kingdom

Wharton Business School

November 2020

November 2020

Diploma, People Analytics

United States

American University Of Beirut

July 1997

July 1997

Bachelor's degree, Public Administration

Lebanon

Skills

Performance Management
Expert
Performance Management
Expert
E learning LMS
Expert
E learning LMS
Expert
Human Capital Management
Expert
Human Capital Management
Expert
Change Management
Expert
Change Management
Expert
Crisis Management
Expert
Crisis Management
Expert
HUMAN RESOURCE STRATEGY
Expert
HUMAN RESOURCE STRATEGY
Expert
PEOPLE MANAGEMENT
Expert
PEOPLE MANAGEMENT
Expert
STRATEGIC THINKING
Expert
STRATEGIC THINKING
Expert
Employee Relations
Expert
Employee Relations
Expert
Customer Experience Management
Expert
Customer Experience Management
Expert
People Analytics
Expert
People Analytics
Expert
SAP HCM
Expert
SAP HCM
Expert
Advanced Financial Budgeting
Expert
Advanced Financial Budgeting
Expert
Compensation and Benefits
Expert
Compensation and Benefits
Expert
Global Talent Acquisitions
Expert
Global Talent Acquisitions
Expert
ATS (Applicant Tracking System)
Expert
ATS (Applicant Tracking System)
Expert
People Surveys
Expert
People Surveys
Expert
Corporate Communication
Expert
Corporate Communication
Expert
Learning Design and Development
Expert
Learning Design and Development
Expert
People Engagement
Expert
People Engagement
Expert
Reward Management
Expert
Reward Management
Expert
Performance Management
Expert
Performance Management
Expert
Oracle HCM Cloud Fusion
Expert
Oracle HCM Cloud Fusion
Expert
Learning Management System (LMS)
Expert
Learning Management System (LMS)
Expert
Power BI Dashboards
Expert
Power BI Dashboards
Expert
Public Speaking
Expert
Public Speaking
Expert
Business Consulting
Expert
Business Consulting
Expert
Policy Writing
Expert
Policy Writing
Expert
SOPs
Expert
SOPs
Expert
Advanced Negotiation Skills
Expert
Advanced Negotiation Skills
Expert
MS 365
Expert
MS 365
Expert
Quality Management
Expert
Quality Management
Expert
Work Culture
Expert
Work Culture
Expert
HR Helpdesk
Expert
HR Helpdesk
Expert
Vendor Relations
Expert
Vendor Relations
Expert
Project Management
Expert
Project Management
Expert
Off Boarding
Expert
Off Boarding
Expert
Competency Framework Design
Expert
Competency Framework Design
Expert
Auditing
Expert
Auditing
Expert
Payroll
Expert
Payroll
Expert
Onboarding
Expert
Onboarding
Expert
Compliance and governance
Expert
Compliance and governance
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
CAREER DEVELOPMENT
Expert
CAREER DEVELOPMENT
Expert
ARTIFICIAL INTELLIGENCE
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
DIVERSITY EQUITY AND INCLUSION INITIATIVES
Expert
DIVERSITY EQUITY AND INCLUSION INITIATIVES
Expert
AI Prompt Design
Expert
AI Prompt Design
Expert
APPLICANT TRACKING SYSTEMS
Expert
APPLICANT TRACKING SYSTEMS
Expert
PERFORMANCE APPRAISAL
Expert
PERFORMANCE APPRAISAL
Expert
POWER BI
Intermediate
POWER BI
Intermediate
SAP APPLICATIONS
Intermediate
SAP APPLICATIONS
Intermediate
TALENT MANAGEMENT
Expert
TALENT MANAGEMENT
Expert
Training
Expert
Training
Expert
Administration
Expert
Administration
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Recruitment
Expert
Recruitment
Expert
Human Resources
Expert
Human Resources
Expert
Customer Service
Expert
Customer Service
Expert
EMPLOYEE SATISFACTION
Expert
EMPLOYEE SATISFACTION
Expert
AUTOMATION
Expert
AUTOMATION
Expert
HUMAN RESOURCE MANAGEMENT
Expert
HUMAN RESOURCE MANAGEMENT
Expert
TALENT ACQUISITION
Expert
TALENT ACQUISITION
Expert
HUMAN RESOURCES INFORMATION SYSTEM HRIS
Expert
HUMAN RESOURCES INFORMATION SYSTEM HRIS
Expert
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
EMPLOYEE BENEFITS
Intermediate
EMPLOYEE BENEFITS
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
HUMAN RESOURCES INFORMATION SYSTEM HRIS
Intermediate
HUMAN RESOURCES INFORMATION SYSTEM HRIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PEOPLE ANALYTICS
Intermediate
PEOPLE ANALYTICS
Intermediate
SUCCESSION PLANNING
Intermediate
SUCCESSION PLANNING
Intermediate
TALENT ACQUISITION
Intermediate
TALENT ACQUISITION
Intermediate
E learning LMS
Expert
E learning LMS
Expert
Human Capital Management
Expert
Human Capital Management
Expert
Change Management
Expert
Change Management
Expert
Crisis Management
Expert
Crisis Management
Expert

Social profiles

Instagram
Instagram
instagram.com/ahmadhatoum.lb

Languages

Arabic
Native Speaker
English
Native Speaker

Memberships

Chartered Institute of People Development-CIPD

Graduated in Strategic People Management -L7

February 2022

Training and Certifications

Certifications
Kuwait Driving License
Transferable Residency Article 18
Environment Awareness, First Aid: Heart Saver
FISH
9001
13485
22301:2019
22000:2018
People Analytics Program
HR Strategic Mindset
Training
Proactive Sales
Mercuri
May 2004
Show credentials
Personnel Management
Brain Power Institute
Apr 2006
Show credentials
Environmental Awareness
KDD
Apr 2018
Show credentials
Communication Essentials for Member States
World Health Organization- WHO
Mar 2020
Show credentials
Trade Foundation
BarterCard
Sep 2003
Show credentials
Standard Precautions: Environmental Cleaning and Disinfection
World Health Organization- WHO
Jun 2020
Show credentials
Advanced Diploma in People Strategic Management -L7
Chartered Institute of People Development (CIPD)
Sep 2024
Show credentials
Oracle CHRO
Oracle
Mar 2022
Show credentials
Change Management
Harvard ManageMentor
Aug 2020
Show credentials
Crisis Management
Harvard ManageMentor
Aug 2020
Show credentials
Innovation and creativity
Harvard ManageMentor
Aug 2020
Show credentials
Fish Philosophy
Fish
Jan 2021
Show credentials
Resilience and wellbeing in times of crisis
LEORON
Jun 2020
Show credentials
Strategic HR Mindset Programme
INSEAD
Apr 2019
Show credentials
AI in HR
HRCI
Aug 2025
Show credentials
Human Resource Compensation and Benefits
SHRM
Aug 2025
Show credentials
Generative AI, Recruiting, and Talent Acquisition
NASBA
Aug 2025
Show credentials
Advanced Certified Recruiter
Naukrigulf.com
Dec 2023
Show credentials
Stress Management
Harvard ManageMentor
Sep 2020
Show credentials
Financial Budgeting
PITMAN training Institute
Aug 2011
Show credentials
Smart innovation of leadership for achieving goals
KFAS
Sep 2018
Show credentials
Building a Talent Management Ecosystem
Slovay Brussel School
Jan 2019
Show credentials

Hobbies

  • Basketball
    KDD-Champion in 2019