ahmad rafeq al haj shehada, Resturant manager

ahmad rafeq al haj shehada

Resturant manager

M-N-ALHAJRY COMPANY

Location
Kuwait - Hawali
Education
High school or equivalent, Management and tourism services
Experience
19 years, 1 Months

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Work Experience

Total years of experience :19 years, 1 Months

Resturant manager at M-N-ALHAJRY COMPANY
  • Kuwait - Al Kuwait
  • My current job since October 2015

Accomplishes restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. • Achieves restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. • Meets restaurant financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. • Plans menus by consulting with chefs; estimates food costs and profits; adjusts menus. • Controls costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation. • Avoids legal challenges by conforming to the regulations of the alcoholic beverage commission. • Maximizes bar profitability by ensuring portion control; monitoring accuracy of charges. • Publicizes the restaurant by designing and placing advertisements; inviting food editors to review the restaurant; contacting local, regional, and national magazines with feature ideas; encouraging local businesses to hold social events at the restaurant. • Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; developing and implementing disaster plans; maintaining security and sprinkler systems; maintaining parking lot and walkways.

outlets restaurant manager at Casper & Gambini's res /blends campany
  • Kuwait - Al Kuwait
  • January 2011 to June 2014

Accomplishes restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. • Achieves restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. • Meets restaurant financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. • Plans menus by consulting with chefs; estimates food costs and profits; adjusts menus. • Controls costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation. • Avoids legal challenges by conforming to the regulations of the alcoholic beverage commission. • Maximizes bar profitability by ensuring portion control; monitoring accuracy of charges. • Publicizes the restaurant by designing and placing advertisements; inviting food editors to review the restaurant; contacting local, regional, and national magazines with feature ideas; encouraging local businesses to hold social events at the restaurant. • Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; developing and implementing disaster plans; maintaining security and sprinkler systems; maintaining parking lot and walkways.

supervisor at shake shack Resturant /M-ALSHAYA
  • Kuwait - Al Kuwait
  • January 2010 to January 2011

As a supervisor I'm handling a training and assign work for new and continuing staff. I'm responsible for planning, organizing and managing of the work schedules according to the business needs. I supervise and peparing activities of the employee to have a good interaction for the customer

TRAINER (expert) at Applebees's Resturant/ alhumyze
  • Kuwait - Al Kuwait
  • June 2006 to November 2009

in applebees's Resturant it was a big challenge for me..! and that's what mostly It bush me and give me the out side of the box look for my career. When I joins them I start my couple of courses by franchises Applebee's mother company from USA team they are a Applebee's neighborhood TRAINER(expert) builders I start to set and organize a Training sessions to the new staff and manager according to the Applebee’s standards. Use the coaching model to build the performance. Adjust the training for different learners. • Doing some paper works regarding the restaurant, like food & beverage recipes after coordinating with the franchises. • Handling and filling the files of the new associates. • Ensures prompt, Adding more skills for all employers like friendly service according to company guidelines. Providing a worm hospitality and service. Showing how to make suggestive selling and up selling, and what is the difference between this. • Use as guiding principles/values the balance, innovation, guest driven, fun, teamwork, result, integrity and passion for service. • Update the Manager regularly on the Associate’s progress and what’s going in the every station. • Doing the weekly and monthly inventory. • Doing the assigned tasks or projects for the restaurant. • Be a good model at all times. Be a coach not a player. Working at all stations if needed. • Continually looking the ways to improve the restaurant and sales.

captain waiters at JW Marriott hotel
  • Jordan - Amman
  • January 2004 to July 2006

Ensures prompt, friendly service according to company guidelines. • Use as guiding principles/values the balance, innovation, guest driven, fun, teamwork, result, integrity and passion for service. • Update the Manager regularly on the Associate’s progress and what’s going in the every station. • Doing the weekly and monthly inventory. • Doing the assigned tasks or projects for the restaurant. • Be a good model at all times. Be a coach not a player. Working at all stations if needed. • Continually looking the ways to improve the restaurant and sales.

Education

High school or equivalent, Management and tourism services
  • at al awzaea
  • January 2003

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Specialties & Skills

Achieving Results
Team Motivator
Lead By Example
Staff Training
Action Plans
problem solver
Budgeting / Profit & Loss Management
Motivate and train employees
great in potting a team strategy to be easy for achieving our big goals
reading other needs
Computer knowledge by Word, Excel and Power point

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

customer service (Certificate)
Date Attended:
December 2015

Hobbies

  • skay diving
    already accomplished it was amaizing experence in the skay of Phuket city.