Customer Service Representative
CSR
مجموع سنوات الخبرة :1 years, 2 أشهر
(March 11-2012 till now) -Customer Service Representative (CSR) For Du
Emirates Integrated Telecommunications Company (Via Extensya-Jordan)
As CSR Im Responsible For:
-establishing and maintaining profitable relationships with customers on behalf of the
Company by taking personal and complete responsibility for each customer contact.
- ensuring that all customer requirements are completely met..
- communicating customer requirements to the Technical and billing team in accordance with company policies and procedures and communicate with supervisors
- Maintain personal productivity and High Sensitive quality
- Communicate to The General Team
Skills Gained during this job: - Advanced English and Outstanding Communication Skills (Dubai as one of the most
multinational city in the world)
- stress and time management, Outstanding Communication Skills
- Proficient with software applications.
- Multi-functional Skill, Typing proficiency and Excellent Speed
- course:
- ICDL
- tofel
Skills
• Familiar with Microsoft office programs, internet and other software's in word processing and have An Excellent typing speed
• Able to handle work pressure.
• Good in interpersonal and communication skills (external and internal), ( verbal and written)
• Good in official business letters writing, agenda and Emails
• Good In Time Management
• Accuracy and good attention to detail
• A bright and positive attitude
• Confidentiality and Reliability
• Familiar with business ethics and values, and customer Relationship ethics
-establishing and maintaining profitable relationships with customers on behalf of the
Company by taking personal and complete responsibility for each customer contact.
- ensuring that all customer requirements are completely met..
- communicating customer requirements to the Technical and billing team in accordance
with company policies and procedures and communicate with supervisors
- Maintain personal productivity and High Sensitive quality
- Communicate to The General Team
Skills Gained during this job:
- Advanced English and Outstanding Communication Skills (Dubai as one of the most
multinational city in the world)
- stress and time management, Outstanding Communication Skills
- Proficient with software applications.
- Multi-functional Skill, Typing proficiency and Excellent Speed
-establishing and maintaining profitable relationships with customers on behalf of the
Company by taking personal and complete responsibility for each customer contact.
- ensuring that all customer requirements are completely met..
- communicating customer requirements to the Technical and billing team in accordance
with company policies and procedures and communicate with supervisors
- Maintain personal productivity and High Sensitive quality
- Communicate to The General Team
Skills Gained during this job:
- Advanced English and Outstanding Communication Skills (Dubai as one of the most
multinational city in the world)
- stress and time management, Outstanding Communication Skills
- Proficient with software applications.
- Multi-functional Skill, Typing proficiency and Excellent Speed
1- -establishing and maintaining profitable relationships with customers on behalf of the
Company by taking personal and complete responsibility for each customer contact.
2 - ensuring that all customer requirements are completely met
3-communicating customer requirements to the Technical and billing team in accordance
with company policies and procedures and communicate with supervisors
4- Maintain personal productivity and High Sensitive quality .
- ( 2007-2011) Irbid National University - Jordan Bachelor's degree (Major) in BA, English Language Literature with degree (very good)