Talent Management Lead
GS1 Egypt
Total des années d'expérience :14 years, 0 Mois
▪ Manage and coordinate organization-wide efforts to ensure that Performance Management,
Talent Acquisition and Talent Development programs are developed and managed using a data-driven focus that sets priorities for improvements aligned to ongoing strategic imperatives.
▪ Conduct full life cycle programs for retention, promotion, and succession planning.
• Foster the development and growth of Amazon employees.
• Create and implement training programs for associates, managers, trainers and others.
• Facilitate orientation and training classes; communicate policies and procedures to managers and new employees as needed.
• Ensure that the Learning Department creates/updates accurate and useful information for Training schools, Process Map Visuals (PMVs) and other training aids/visuals.
• Actively seek, clarify and understand information from Operations and Area Managers that leads to an understanding and ownership of AMZL performance goals and required Year-Over-Year improvements.
• Provide training assistance where necessary in order to achieve these goals.
• Fully understand workflow, daily production goals and reports used to drive the business.
• React quickly and efficiently to production imperatives, scheduling conflicts and network-wide roll outs.
• Ensure and drive best practices standardization across all departments and sites.
• Ensure that training is tracked and recorded, including progress and skill sets.
• As needed, manage grant proposals including implementation, tracking and relationship management.
• Create, manage and update training content and associate compliance audits.
• Administer methods for gathering and tracking training metrics.
• Analyze and understand data to suggest improvements for training and operations.
• Track and communicate Learning Department goals, assignments and progress locally and at a network level.
• Design and develop different learning strategies that incorporate generic and specific skills and knowledge while ensuring alignment to business objectives.
• Conduct Training Needs Analysis with different corporate and operational departments to help determine training and performance development requirements.
• Design, develop, and deliver a variety of training activities as requested to meet operational training requirements and support corporate strategies and development goals.
• Evaluate the effectiveness of the training and development programmes.
• Explore the use of different learning methods, including, traditional classroom and technology-based methodologies, such as web-based, Micro-learning and e-learning.
• Support the coordination of planning, scheduling, and follow up of internal and external training activities as needed.
• Support the annual review and update of internal training materials and the Corporate Training Manual per documented policies and procedures.
• Support the development of internal trainers per established corporate training standards.
• Support budget drafting and making business cases for training and development growth.
• Support the development of training policies and procedures for corporate-wide implementation.
• Explore potential for training revenue streams.
• Support operational departments to help ensure compliance of operational training policies and documentation with State and International industry guidelines.
• Explore options for industry standard training and professional development for management and administrative staff when appropriate.
• Prepare Customer Experience Training Manual that standardizes the service level at all touch points.
• Design and map the customer experience of SaudiGulf Airlines’ passengers at all touch points and through all channels (online, on-phone, on-ground and on-board).
• Cooperate with company’s different departments (Ground Operations, Flight Operations, Sales, Marketing, etc.) to promote customer experience strategy and support culture change/implementation.
• Use customers’ feedback, personal monitoring findings in addition to aviation/non-aviation customer experience best practices to develop customer experience processes.
• Oversee passenger’s whole experience at all touch points and ensure providing a high level of customer service.
• Lead, manage and develop a high performance experience team (Boutique Ambassadors) that focuses on delivering a legendary client experience at all touch points.
• Interact -regularly- with customers and obtain, assess and address information on their needs, expectations and levels of satisfaction.
• Plan, organize, lead and supervise the training department at a strategic level.
• Plan for annual training budget in coordination with the top management.
• Supervise all training courses provided by United ATS.
• Publish, amend and revise United ATS Training Manual.
• Develop, publish and revise training programs and strategies.
• Ensure that all Instructors are qualified and up to standards for their assigned tasks, and are certified/ approved by Egyptian Civil Aviation Authority (ECAA) or their state authority.
• Develop and maintain all the forms required for the training process.
• Assure that an adequate number of instructors for all training activities are available to cover United ATS training needs.
• Make recommendations to the managing director in terms of appointments, promotions,
demotions, dismissals and any other disciplinary.
• Monitor and verify the adherence to training quality standards and standardization among the
instructors.
• Liaise with other management personnel, departments in their areas of responsibility.
• Identify staff development and training needs and ensures that training is obtained.
• Ensures compliance with the requirements of Egyptian Civil Aviation Regulations (ECARs),
applicable regulation and company standards.
• Promote United ATS Training portfolio of courses to external customers, Civil Aviation Authorities, Airport Authorities and Airlines at regional and international level.
• Analyze the training needs (TNA) on different levels.
• Prepare and submit training plans as requested, including training schedules or calendars.
• Design, develop, organize and facilitate training programs -in coordination with Subject Matter Experts (SMEs)- for UATS clients (Airports, Airlines and civil aviation authorities in Middle East, Africa and Asia).
• Create timelines and work plans for each event, as directed by the training Manager.
• Create and organize training materials including participant binders, handouts, name
tags, table tents, signage, etc. Also develop marketing materials for training events as appropriate.
• Select and assign instructors to conduct the training.
• Manage and update the database of the SMEs for future training requirements.
• Review the development of training procedures, learning modules and other training aids.
• Monitor, evaluate and record training activities and program effectiveness.
• Track and report training outcomes
Qualify the 'Blue Collars' workers by training them, in order to meet the needs of the Egyptian market,
as a part of Polaris Parks' project EECC (Employment Center-Center of Excellence) which is
a partnership between POLARIS PARKS & German International Development Cooperation (GIZ) that aims to offer solutions to the paradox of high unemployment rate and lack of qualified labor.
Training responsibilities:
• Help the trainer to deliver a simplified training that suits the 'Blue Collars'
• Illustrate and emphasize the importance of (Communication Skills, Team Building, Time Management, Active Listening, Positive Thinking and Work Ethics)
• Deliver Pilot Schemes to different places, such as Ted Lapidus, Al-Mansour Automotive, Four Seasons Hotel and others
• Assess the progress of trainees to make sure of achieving the desired objectives
• Ensure the alignment with Orange technical and environmental standards by training, observing, supervising and assessing Network Maintenance Teams.
• Assess, gather and analyze individual, departmental and organizational training needs on annual basis and as required.
• Design and develop Technical & Soft Skills training programs based on maintenance teams' training needs.
• Amend and revise programs as necessary and according to Orange guidelines.
• Ensure that Orange Environmental and Technical Standards are met.
• Follow up with maintenance teams and report to Orange after any training.
CIPD Diploma in L&D (level 5)
Le lien a été supprimé pour non-respect des conditions d'utilisation. Veuillez contacter l’équipe d'assistance pour plus d'informations.