Ahmed Refaat - Assoc CIPD - Ex Amazon, Talent Management Lead

Ahmed Refaat - Assoc CIPD - Ex Amazon

Talent Management Lead

GS1 Egypt

Lieu
Egypte
Éducation
Diplôme, learning and development
Expérience
14 years, 0 Mois

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Expériences professionnelles

Total des années d'expérience :14 years, 0 Mois

Talent Management Lead à GS1 Egypt
  • Egypte - Le Caire
  • Je travaille ici depuis février 2022

▪ Manage and coordinate organization-wide efforts to ensure that Performance Management,
Talent Acquisition and Talent Development programs are developed and managed using a data-driven focus that sets priorities for improvements aligned to ongoing strategic imperatives.
▪ Conduct full life cycle programs for retention, promotion, and succession planning.

Learning Area Manager à Amazon
  • Egypte - Le Caire
  • mai 2021 à décembre 2021

• Foster the development and growth of Amazon employees.
• Create and implement training programs for associates, managers, trainers and others.
• Facilitate orientation and training classes; communicate policies and procedures to managers and new employees as needed.
• Ensure that the Learning Department creates/updates accurate and useful information for Training schools, Process Map Visuals (PMVs) and other training aids/visuals.
• Actively seek, clarify and understand information from Operations and Area Managers that leads to an understanding and ownership of AMZL performance goals and required Year-Over-Year improvements.
• Provide training assistance where necessary in order to achieve these goals.
• Fully understand workflow, daily production goals and reports used to drive the business.
• React quickly and efficiently to production imperatives, scheduling conflicts and network-wide roll outs.
• Ensure and drive best practices standardization across all departments and sites.
• Ensure that training is tracked and recorded, including progress and skill sets.
• As needed, manage grant proposals including implementation, tracking and relationship management.
• Create, manage and update training content and associate compliance audits.
• Administer methods for gathering and tracking training metrics.
• Analyze and understand data to suggest improvements for training and operations.
• Track and communicate Learning Department goals, assignments and progress locally and at a network level.

Learning and Development Manager-Customer Experience à SaudiGulf Airlines
  • Arabie Saoudite - Dammam
  • juillet 2016 à avril 2021

• Design and develop different learning strategies that incorporate generic and specific skills and knowledge while ensuring alignment to business objectives.
• Conduct Training Needs Analysis with different corporate and operational departments to help determine training and performance development requirements.
• Design, develop, and deliver a variety of training activities as requested to meet operational training requirements and support corporate strategies and development goals.
• Evaluate the effectiveness of the training and development programmes.
• Explore the use of different learning methods, including, traditional classroom and technology-based methodologies, such as web-based, Micro-learning and e-learning.
• Support the coordination of planning, scheduling, and follow up of internal and external training activities as needed.
• Support the annual review and update of internal training materials and the Corporate Training Manual per documented policies and procedures.
• Support the development of internal trainers per established corporate training standards.
• Support budget drafting and making business cases for training and development growth.
• Support the development of training policies and procedures for corporate-wide implementation.
• Explore potential for training revenue streams.
• Support operational departments to help ensure compliance of operational training policies and documentation with State and International industry guidelines.
• Explore options for industry standard training and professional development for management and administrative staff when appropriate.
• Prepare Customer Experience Training Manual that standardizes the service level at all touch points.
• Design and map the customer experience of SaudiGulf Airlines’ passengers at all touch points and through all channels (online, on-phone, on-ground and on-board).
• Cooperate with company’s different departments (Ground Operations, Flight Operations, Sales, Marketing, etc.) to promote customer experience strategy and support culture change/implementation.
• Use customers’ feedback, personal monitoring findings in addition to aviation/non-aviation customer experience best practices to develop customer experience processes.
• Oversee passenger’s whole experience at all touch points and ensure providing a high level of customer service.
• Lead, manage and develop a high performance experience team (Boutique Ambassadors) that focuses on delivering a legendary client experience at all touch points.
• Interact -regularly- with customers and obtain, assess and address information on their needs, expectations and levels of satisfaction.

Training Manager à United for Aviation Technology Services
  • Egypte - Le Caire
  • février 2014 à juin 2016

• Plan, organize, lead and supervise the training department at a strategic level.
• Plan for annual training budget in coordination with the top management.
• Supervise all training courses provided by United ATS.
• Publish, amend and revise United ATS Training Manual.
• Develop, publish and revise training programs and strategies.
• Ensure that all Instructors are qualified and up to standards for their assigned tasks, and are certified/ approved by Egyptian Civil Aviation Authority (ECAA) or their state authority.
• Develop and maintain all the forms required for the training process.
• Assure that an adequate number of instructors for all training activities are available to cover United ATS training needs.
• Make recommendations to the managing director in terms of appointments, promotions,
demotions, dismissals and any other disciplinary.
• Monitor and verify the adherence to training quality standards and standardization among the
instructors.
• Liaise with other management personnel, departments in their areas of responsibility.
• Identify staff development and training needs and ensures that training is obtained.
• Ensures compliance with the requirements of Egyptian Civil Aviation Regulations (ECARs),
applicable regulation and company standards.
• Promote United ATS Training portfolio of courses to external customers, Civil Aviation Authorities, Airport Authorities and Airlines at regional and international level.

Training Specialist à United for Aviation Technology Services
  • Egypte - Le Caire
  • août 2013 à février 2014

• Analyze the training needs (TNA) on different levels.
• Prepare and submit training plans as requested, including training schedules or calendars.
• Design, develop, organize and facilitate training programs -in coordination with Subject Matter Experts (SMEs)- for UATS clients (Airports, Airlines and civil aviation authorities in Middle East, Africa and Asia).
• Create timelines and work plans for each event, as directed by the training Manager.
• Create and organize training materials including participant binders, handouts, name
tags, table tents, signage, etc. Also develop marketing materials for training events as appropriate.
• Select and assign instructors to conduct the training.
• Manage and update the database of the SMEs for future training requirements.
• Review the development of training procedures, learning modules and other training aids.
• Monitor, evaluate and record training activities and program effectiveness.
• Track and report training outcomes

Training Facilitator à Polaris Parks
  • Egypte - Le Caire
  • janvier 2012 à janvier 2013

Qualify the 'Blue Collars' workers by training them, in order to meet the needs of the Egyptian market,
as a part of Polaris Parks' project EECC (Employment Center-Center of Excellence) which is
a partnership between POLARIS PARKS & German International Development Cooperation (GIZ) that aims to offer solutions to the paradox of high unemployment rate and lack of qualified labor.

Training responsibilities:
• Help the trainer to deliver a simplified training that suits the 'Blue Collars'
• Illustrate and emphasize the importance of (Communication Skills, Team Building, Time Management, Active Listening, Positive Thinking and Work Ethics)
• Deliver Pilot Schemes to different places, such as Ted Lapidus, Al-Mansour Automotive, Four Seasons Hotel and others
• Assess the progress of trainees to make sure of achieving the desired objectives

Corporate Trainer à Orange - Egypt
  • Egypte - Le Caire
  • octobre 2009 à novembre 2011

• Ensure the alignment with Orange technical and environmental standards by training, observing, supervising and assessing Network Maintenance Teams.
• Assess, gather and analyze individual, departmental and organizational training needs on annual basis and as required.
• Design and develop Technical & Soft Skills training programs based on maintenance teams' training needs.
• Amend and revise programs as necessary and according to Orange guidelines.
• Ensure that Orange Environmental and Technical Standards are met.
• Follow up with maintenance teams and report to Orange after any training.

Éducation

Diplôme, learning and development
  • à Chartered Institute of Personnel Development
  • juillet 2018

CIPD Diploma in L&D (level 5)

Baccalauréat, Electrical Power and Machines Engineering
  • à The Higher Institute of Engineering, AlShrouk Academy
  • mai 2008

Specialties & Skills

Talent Development
Instructional Design
Learning Management
Training and Development
Learning and Development
Communication Skills
Leadership
Facilitation
Training Need Analysis
Project management
Strategic Planning
Presentation Skills
Critical Thinking and analysis
Learning Management System
Instructional Design
Course Development
Coaching
Resilience
Training Evaluation
Team Building
Emotional Intellegence

Profils Sociaux

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Langues

Arabe
Expert
Anglais
Expert
Français
Débutant

Adhésions

CIPD
  • Associate Member
  • July 2018

Formation et Diplômes

CIPD Diploma in Learning and Development (level 5) (Certificat)
Date de la formation:
July 2018
Certificate in Human Resources Management (Formation)
Institut de formation:
American University in Cairo (AUC)
Date de la formation:
June 2015
Durée:
210 heures
Interpersonal Skills - Business Studies Division (Formation)
Institut de formation:
American University in Cairo (AUC)
Date de la formation:
February 2012
Durée:
30 heures
The Future of Work - Preparing for Disruption (Formation)
Institut de formation:
World Bank Group
Date de la formation:
February 2020
Durée:
25 heures
Certificate of Achievement in Professional Certified Trainer (PCT) (Formation)
Institut de formation:
American University in Cairo
Date de la formation:
September 2010
Durée:
60 heures
Introduction to Data Science (Formation)
Institut de formation:
IBM
Date de la formation:
February 2020
Durée:
36 heures
Airline Station Manager (Formation)
Institut de formation:
Kenyon International Emergency Services
Date de la formation:
December 2019
Durée:
8 heures
Airline Response Go Team (Formation)
Institut de formation:
Kenyon International Emergency Services
Date de la formation:
December 2019
Durée:
8 heures
Special Assistance Team (SAT) Member (Formation)
Institut de formation:
Kenyon International Emergency Services
Date de la formation:
December 2019
Durée:
16 heures
Crisis Management Centre Operations (Formation)
Institut de formation:
Kenyon International Emergency Services
Date de la formation:
December 2019
Durée:
8 heures
People Analytics (Certificat)
Date de la formation:
March 2020
Applying Analytics to Your Learning Program (Certificat)
Date de la formation:
March 2020
Decision-Making Strategies (Certificat)
Date de la formation:
March 2020
Improve Your Problem-Solving Skills (Certificat)
Date de la formation:
March 2020
Introduction to Learning Analytics (Formation)
Institut de formation:
IT Bombay
Date de la formation:
September 2020
Durée:
8 heures
Training Development (Formation)
Institut de formation:
SaudiGulf Airlines
Date de la formation:
March 2019
Durée:
40 heures
Certificate in Company Resource Management (Formation)
Institut de formation:
SaudiGulf Airlines
Date de la formation:
September 2018
Durée:
8 heures
TRAINAIR PLUS Training Developer (Formation)
Institut de formation:
International Civil Aviation Organization (ICAO)
Date de la formation:
April 2014
Durée:
60 heures
Introduction to Psychology (Formation)
Institut de formation:
University of Toronto
Durée:
33 heures

Loisirs

  • Walking
  • Watching Movies
  • Reading