Learning and Development Manager
Jumeirah Jabal Omar
Total years of experience :12 years, 2 Months
• Provide learning and development service and support to leadership within the business unit.
• Drive compliance with Jumeirah HR processes related to Learning and Development in a way that is consistent across the business unit.
• Oversee and action the Learning and Development budget to maximize the business unit’s return on investment in our colleagues while controlling expenses to remain within the budget
for the discipline.
• Evaluating individual and organizational development needs as well as assessing the success of development plans to help employees make the most of learning opportunities in line with
Learning and Development strategy and initiatives.
• Stay abreast of the latest developments in learning trends, changes in learning theory, and
developments in learning technologies.
• Work closely with various leaders across the organization to deploy programs aligned with the
spirit of Jumeirah, culture, strategic imperatives, upskilling requirements, and e-learning.
• Guide and coach Departmental Trainers to ensure consistent departmental training that meets the needs of the business unit while executing on brand and LQA standards.
• Deliver and oversee e-learning courses, workshops, PDPs, career paths and other training
initiatives as required by business.
• Implement various learning methods and strategies (e.g. coaching, job-shadowing, online
training, and management/leadership programs).
• Manage and deliver various Learning and Development projects associated with apprenticeship program, intern and graduate hires, nationals upskilling programs, induction and onboarding program.
• Responsible for timely update of the training manuals, SOPs, presentations, slides, policy,
framework, and workflow Communicate information about training events in a timely and
professional manner to ensure the business units are kept up to date about Learning and
Development activities.
• Foster the development and growth of Amazon employees.
• Create and implement training programs for associates, managers, trainers and others.
• Facilitate orientation and training classes; communicate policies and procedures to managers and new employees as needed.
• Ensure that the Learning Department creates/updates accurate and useful information for Training schools, Process Map Visuals (PMVs) and other training aids/visuals.
• Actively seek, clarify and understand information from Operations and Area Managers that leads to an understanding and ownership of AMZL performance goals and required Year-Over-Year improvements.
• Provide training assistance where necessary in order to achieve these goals.
• Fully understand workflow, daily production goals and reports used to drive the business.
• React quickly and efficiently to production imperatives, scheduling conflicts and network-wide roll outs.
• Ensure and drive best practices standardization across all departments and sites.
• Ensure that training is tracked and recorded, including progress and skill sets.
• As needed, manage grant proposals including implementation, tracking and relationship management.
• Create, manage and update training content and associate compliance audits.
• Administer methods for gathering and tracking training metrics.
• Analyze and understand data to suggest improvements for training and operations.
• Track and communicate Learning Department goals, assignments and progress locally and at a network level.
• Design and develop different learning strategies that incorporate generic and specific skills and knowledge while ensuring alignment to business objectives.
• Conduct Training Needs Analysis with different corporate and operational departments to help determine training and performance development requirements.
• Design, develop, and deliver a variety of training activities as requested to meet operational training requirements and support corporate strategies and development goals.
• Evaluate the effectiveness of the training and development programmes.
• Explore the use of different learning methods, including, traditional classroom and technology-based methodologies, such as web-based, Micro-learning and e-learning.
• Support the coordination of planning, scheduling, and follow up of internal and external training activities as needed.
• Support the annual review and update of internal training materials and the Corporate Training Manual per documented policies and procedures.
• Support the development of internal trainers per established corporate training standards.
• Support budget drafting and making business cases for training and development growth.
• Support the development of training policies and procedures for corporate-wide implementation.
• Explore potential for training revenue streams.
• Support operational departments to help ensure compliance of operational training policies and documentation with State and International industry guidelines.
• Explore options for industry standard training and professional development for management and administrative staff when appropriate.
• Prepare Customer Experience Training Manual that standardizes the service level at all touch points.
• Design and map the customer experience of SaudiGulf Airlines’ passengers at all touch points and through all channels (online, on-phone, on-ground and on-board).
• Cooperate with company’s different departments (Ground Operations, Flight Operations, Sales, Marketing, etc.) to promote customer experience strategy and support culture change/implementation.
• Use customers’ feedback, personal monitoring findings in addition to aviation/non-aviation customer experience best practices to develop customer experience processes.
• Oversee passenger’s whole experience at all touch points and ensure providing a high level of customer service.
• Lead, manage and develop a high performance experience team (Boutique Ambassadors) that focuses on delivering a legendary client experience at all touch points.
• Interact -regularly- with customers and obtain, assess and address information on their needs, expectations and levels of satisfaction.
• Plan, organize, lead and supervise the training department at a strategic level.
• Plan for annual training budget in coordination with the top management.
• Supervise all training courses provided by United ATS.
• Publish, amend and revise United ATS Training Manual.
• Develop, publish and revise training programs and strategies.
• Ensure that all Instructors are qualified and up to standards for their assigned tasks, and are certified/ approved by Egyptian Civil Aviation Authority (ECAA) or their state authority.
• Develop and maintain all the forms required for the training process.
• Assure that an adequate number of instructors for all training activities are available to cover United ATS training needs.
• Make recommendations to the managing director in terms of appointments, promotions,
demotions, dismissals and any other disciplinary.
• Monitor and verify the adherence to training quality standards and standardization among the
instructors.
• Liaise with other management personnel, departments in their areas of responsibility.
• Identify staff development and training needs and ensures that training is obtained.
• Ensures compliance with the requirements of Egyptian Civil Aviation Regulations (ECARs),
applicable regulation and company standards.
• Promote United ATS Training portfolio of courses to external customers, Civil Aviation Authorities, Airport Authorities and Airlines at regional and international level.
• Analyze the training needs (TNA) on different levels.
• Prepare and submit training plans as requested, including training schedules or calendars.
• Design, develop, organize and facilitate training programs -in coordination with Subject Matter Experts (SMEs)- for UATS clients (Airports, Airlines and civil aviation authorities in Middle East, Africa and Asia).
• Create timelines and work plans for each event, as directed by the training Manager.
• Create and organize training materials including participant binders, handouts, name
tags, table tents, signage, etc. Also develop marketing materials for training events as appropriate.
• Select and assign instructors to conduct the training.
• Manage and update the database of the SMEs for future training requirements.
• Review the development of training procedures, learning modules and other training aids.
• Monitor, evaluate and record training activities and program effectiveness.
• Track and report training outcomes
• Ensure the alignment with Orange technical and environmental standards by training, observing, supervising and assessing Network Maintenance Teams.
• Assess, gather and analyze individual, departmental and organizational training needs on annual basis and as required.
• Design and develop Technical & Soft Skills training programs based on maintenance teams' training needs.
• Amend and revise programs as necessary and according to Orange guidelines.
• Ensure that Orange Environmental and Technical Standards are met.
• Follow up with maintenance teams and report to Orange after any training.
CIPD Diploma in L&D (level 5)
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