Broadcaster management advisor
Bigo Technology
مجموع سنوات الخبرة :11 years, 9 أشهر
1- Liaise with Agencies team to pin point the agencies and broadcasters inquires
2- Respond to broadcasters inquiries and complaints
3- Follow-up with broadcasters and their contracts compliance with companies regulations
4- Prepare presentations for any news idea to be implemented on the application
5- Report and follow up any unsolved issue to the higher management
6- Weekly meetings for news updates and pending issues
7- Deliver a distinctive quality customer service experience.
8- Retain current broadcasters and attract new joiners.
9- Coordinate with other departments to achieve the best result and solve any emerging issues
10- Communicate with challenges and Pk's team to send announcements to the broadcasters
- Assisting project coordinator to assign tasks to all staff, using (Zoho Project).
- Coordinate will all staff to add their tasks in the system accurately.
- Prepare project statuses reports, using (Zoho Analytics).
- Follow up with customers in all phases.
- Creating survey's, using (Zoho Survey& Microsoft Form Pro).
- Up-sale our services to customers to increase sales revenue.
- Content creation like (User Manuals, Case Studies, Agendas ….)
- Design posters for Facebook marketing plan using (Canva, Desyner, DesignBold).
- Check website flaws and report to my line manager
- Contact customers for feedback and liaise with the concern departments.
مشتريات خارجية. متابعة الشحنات. التواصل مع البائعين للحصول على افضل سعر ، متابعة شركات الشحن ، حساب الكميات المطلوبة ، متابعة عطاءات المؤسسات
• Understanding the customer experience ecosystem at Aramex.
• Tracking shipment thru Aramex tracking system
• Contributing to the development of tools, systems, policies and procedures
• Implementing new initiatives with local units
• Collaborating with other Aramex teams to implement customer experience initiatives
- Visit pharmacies periodically to provide drugs offers and marketing approach
- follow-up with the clients for payments collection
• Actively focusing on achievement of sales targets. Expanding business reach by proactively creating new sales leads / opportunities.
• Demonstrating knowledge of Oracle Apps \{ e-Business Suite\} based on Oracle Unified Methodology (O.U.M) as the best implementation method, to ensure smooth functioning of the operation in an efficient and effective manner.
• Keeping up-to-date with market trends to formulate long/short term sales strategies for enhancing organizational revenues.
* Conducting documentation and business flow drawings on Microsoft Visio for some implementation phases, such as; RA.24, RD.30, RD.40
* Prepare events for trainings .
Key Responsibilities as Sales Support:
• Identified potential/new customers, consolidated existing clients and ensured higher sales and superior customer service.
• Responded and catered to inquiries/ complaints from customers to ensure optimal levels of service and long term business relations.
• Influential in selling Video Conference System (VU Telepresence) and LIM. Steered sales, profitability and customer satisfaction scores by providing outstanding customer service.
• Instrumental in closing sales opportunities, thus conducting customer satisfaction survey and evaluating customer feedback to suggest modifications and incorporating the same in business strategy, thus effecting high levels of sales and achievement of organizational objectives.
• Generated revenues, maximized profit margins by identifying high potential sales opportunities and prioritized them to drive sales/ revenues.
• Kept close tabs on market dynamics and competitor activities and devised effective sales strategies to counter the same. Collated information and formulated strategies to optimize performance parameters and business outputs.
Key Responsibilities as Technical Support:
• Provided overall technical hardware and software support including installation, configuration and repair, troubleshooting software and hardware failures.
• Provided troubleshooting solutions and technical support to inquiries/ problems related to software and hardware operations.
• Ensured procedural adherence. Resolved technical difficulties by identifying areas of obstruction and provided effective solutions.
• Kept abreast of latest technological advancements and utilized the potential of the same to respond to the distinctive needs of the organization.
Key Responsibilities:
• Planned and implemented an integrated range of customer service policies and procedures consistent with overall goals/ objectives of the organization.
• Lend a helping hand to the customers to acquire top bookings and accordingly customized the same by means of Amadeus system.
• Instrumental in resolving customer complaints by performing required action and ensured that appropriate changes are made to resolve problems faced by customers to guarantee continuous enhancement and growth.
• Referred unresolved customer grievances and larger/escalated problems to the appropriate departments for further recommendations.
• Kept records of customer interactions and transactions, recorded details of inquiries, complaints and comments as well as actions taken to cater the same
• Built professional relationships and rapport with clients to deliver personalized customer experience by keeping abreast of new developments, changes in policies/procedures to enhance the quality of customer service provided.
Previous Professional Experiences:
• October 2009 - February 2010: Technical Support with Telecommunication & Networks Company, Amman - Jordan
• May 2009 - August 2009: Technical Support with Smart Systems Company, Amman - Jordan